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Added 9 mins ago
Analyst, Consumer & Operator Insights
''
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Full-time
Position Title: Analyst, Consumer & Operator Insights
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A.C. Americas

ERP & Data Analyst (on-site)

Mississauga, ON, Canada

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Role & Responsibilities

The ERP & Data Analyst keeps our Acumatica ERP running smoothly day to day and turns ERP data into clear, reliable reporting for the business. You'll be the first point of contact for ERP requests, managing user tickets through our helpdesk system, troubleshooting and resolving issues, and building our Acumatica knowledge base. You'll also create the reports, Generic Inquiries and dashboards our teams rely on, and deliver analysis that helps management make better decisions. If you enjoy solving problems for people and digging into data to find the story behind the numbers, we want to hear from you.

ERP Administration & User Support

Serve as the first point of contact for Acumatica users across A.C. Americas® and its sister companies, managing requests through our helpdesk ticketing system.
Troubleshoot system and process issues, identify root causes, and escalate to our Acumatica partner when needed.
Track and document all tickets through to resolution.
Maintain user accounts, roles, access rights and security settings.
Maintain system configuration, workflows and master data settings as business needs change.
Assist with Acumatica customizations and integrations, including API and OData connections.
Test system updates, upgrades and customizations before release.
Assist with data imports and mass updates, ensuring data integrity across customer, vendor, item and pricing records.

Knowledge Base & Training

Build and maintain our Acumatica knowledge base, including process guides, how-to articles and FAQs.
Use ticket trends to spot recurring issues and create content or training that prevents them.
Train employees individually or in groups on system processes and best practices.

Reporting & Analytics

Build, edit and maintain Generic Inquiries, Report Designer reports, dashboards and KPIs in Acumatica.
Develop Excel-based financial and operational reports using ERP-connected reporting tools.
Extract data from Acumatica using Generic Inquiries, OData and APIs for reporting and analysis.
Analyze sales, margin, inventory, purchasing and service data, and present clear findings to management.
Prepare regular and ad-hoc reports supporting month-end, inventory and sales performance reviews.
Standardize existing reports so that each metric has one trusted version.
Support reporting between Acumatica, our CRM and other business systems.

Qualifications & Education Requirements

Post-secondary degree or diploma in Information Systems, Business Analytics or a related field
2+ years of experience in ERP support, systems analyst or data analyst roles; helpdesk ticketing experience preferred
Hands-on Acumatica experience strongly preferred (comparable ERP experience will be considered)
Experience building Generic Inquiries, reports and dashboards
Advanced Excel skills and working knowledge of SQL
Strong analytical, communication and customer-service skills
Assets: Acumatica customization, APIs/OData, data visualization tools, ERP reporting tools and CRM platforms

The Perks

Annual Performance Bonus (pro-rated for your first year)
Monthly Company Lunch
Paid Time Off
Dental Care
Extended Health Care
Life Insurance
Employee Assistance Program
On-site Gym
On-site Parking
Casual Dress Policy
Fantastic Coworkers

At A.C. Americas®, we have a long-standing focus on diversity, equity and inclusion because we are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

This position is to fill a vacancy and offers competitive compensation starting at $65,000.00/annually based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as an ERP & Data Analyst, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off

Application question(s):

What are your salary expectations for this role?
How many years of hands-on Acumatica experience do you have?
Do you have experience managing user tickets in a helpdesk system?
Do you have experience with Acumatica customization, APIs or OData?

Experience:

ERP support: 2 years (required)

Work Location: In person

Reports to: ERP and Data Manager

To be considered for this position, please be sure to:

Complete this survey: https://go.cultureindex.com/p/4D8iseG6AaWgMCeTfDhm
Attach a copy of your resume to the completed survey and indicate the position you are applying for
Resumes will not be reviewed through Indeed or LinkedIn

Apply About employer

More about this job

Responsibilities

Administer and support Acumatica ERP, manage user tickets and access, troubleshoot issues, maintain system configuration and data, and develop knowledge-base and training materials. Build and standardize reports, inquiries, dashboards, and KPIs; analyze business data and deliver findings to management.

Requirements

Requires a post-secondary degree or diploma in Information Systems, Business Analytics, or a related field, plus at least two years of ERP support, systems analyst, or data analyst experience. Acumatica experience is strongly preferred, along with experience building inquiries, reports, and dashboards, advanced Excel, working knowledge of SQL, and strong analytical, communication, and customer-service skills.

Skills

Acumatica ERP Administration
ERP User Support
Helpdesk Ticket Management
Generic Inquiries
Report Designer
Dashboard Development
Advanced Excel
SQL
Data Analysis
API Integrations
OData
ERP Customization
Data Integrity
User Training
Root Cause Analysis
CRM Reporting

Benefits

Annual Performance Bonus
Monthly Company Lunch
Paid Time Off
Dental Care
Extended Health Care
Life Insurance
Employee Assistance Program
On-Site Gym
On-Site Parking
Casual Dress
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Acumatica
ERP
Helpdesk Ticketing System
Generic Inquiries
Report Designer
Dashboards
KPIs
Microsoft Excel
SQL
APIs
OData
CRM
ERP Customization
Data Imports
Master Data
Data Integrity
User Accounts
Access Rights
Security Settings
System Configuration
Workflows
Knowledge Base
User Training
Sales Analysis
Margin Analysis
Inventory Analysis
Purchasing Analysis
Service Data
Month-End Reporting
Data Visualization

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