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A&H Custom Machine

Parts & Operations Support Coordinator

Burlington, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Established in 1986, A&H Custom Machine / Itipack Systems is an innovator in custom engineered and fabricated equipment for infrastructure and manufacturing industries. From complex stabilizing systems used in some of the world’s tallest skyscrapers to custom automation machinery that improves efficiency and productivity, we take pride in building solutions that make an impact.

At the heart of our company are our people. We believe in being real, accountable, and driven - bringing energy to our work while continuously learning and growing together. Our team is built on trust, collaboration, and a shared commitment to doing things the right way. We don’t just build products - we build people, strong relationships, and a workplace where individuals are empowered to take ownership, solve problems, and make a difference every day.

Position Overview

We are seeking a Parts & Operations Support Coordinator to join our team in Burlington, Ontario. This position supports customer parts administration, inventory management, and logistics operations while providing both administrative and hands-on warehouse support to the parts and service department. The successful candidate will work closely with the Senior Technical Parts Coordinator and Logistics Lead, balancing office-based responsibilities such as customer inquiries, quotations, order processing, and ERP transactions with physical warehouse activities, including receiving, picking, packing, and preparing shipments.

This position is ideal for an organized and adaptable individual who enjoys a varied role that combines desk-based administrative work with hands-on warehouse operations in a fast-paced environment, with opportunities to contribute across multiple areas of the business and support overall team success.

What You’ll Do

Customer Parts & Order Administration

Receive and process customer spare parts inquiries.
Assist with preparation of customer quotations and pricing requests.
Enter and manage sales orders within the ERP system.
Coordinate with the Senior Technical Parts Coordinator to ensure accurate product identification and pricing.
Support customer communication regarding quotations, order status, lead times, and shipment information.

Inventory & Warehouse Support

Receive incoming inventory and verify quantities against purchase orders and packing slips.
Assist with inventory transactions and ERP updates.
Support cycle counting and inventory accuracy initiatives.
Pick, package, and prepare customer orders for shipment.
Maintain warehouse organization and inventory locations.
Assist with continuous improvement initiatives related to inventory control and warehouse efficiency.

Logistics Support

Assist with shipping documentation
Support shipment preparation for domestic and international customers.
Work closely with the Logistics Lead to ensure on-time delivery performance.
Help manage administrative and operational tasks that allow the Logistics Lead to focus on higher-value logistics and customs activities.

Departmental Support

Provide administrative support to the Parts & Service team as required.
Assist with special projects and process improvement initiatives.
Support workload balancing during periods of peak activity.
Develop working knowledge of Itipack products, spare parts, and dept processes.

What We’re Looking For

Strong attention to detail and organizational skills.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation and the ability to work effectively with customers and internal teams.
Ability and willingness to learn ERP systems, inventory management software, and internal processes.
Ability to work in both office and warehouse environments.
Ability to occasionally lift and move materials weighing up to 50 lbs, and perform standing, walking, and other warehouse-related activities as required.

Who You Are

Organized, detail-oriented, and self-motivated, with a focus on accuracy and efficiency.
Customer-focused, with a positive and professional approach to supporting customer inquiries.
A strong communicator who works effectively with colleagues across departments.
Adaptable and comfortable managing multiple priorities in a fast-paced environment.
A proactive problem-solver who takes ownership of tasks and follows them through to completion.
A positive, team-oriented individual with a willingness to learn, take on new responsibilities, and continuously improve.

What We Offer

· Competitive compensation

· Paid health and dental benefits

· RRSP matching program

· Flexible work arrangements

· Ongoing training and professional development opportunities

· Opportunities for growth and advancement

· Employee appreciation events and team-building activities

· Supportive and collaborative team environment

· Hands-on experience with innovative projects and technologies

Work Details

· Work in both office and shop floor environments while maintaining a clean and organized workstation.

· Ability to lift upwards of 50lbs

· Ability to sit for extended periods, with regular movement throughout the office and shop floor as needed.

· Standard office hours are generally 8:00 a.m. – 5:00 p.m., with flexible scheduling available around core working hours of 9:00 a.m. – 3:00 p.m.

· Occasional overtime may be required based on project and business needs.

· Business casual dress code.

A&H Custom Machine / Itipack Systems is committed to providing accommodations throughout the recruitment and selection process in accordance with applicable accessibility legislation. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note that we do not accept unsolicited resumes or inquiries from recruitment agencies or third-party recruiters.

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More about this job

Responsibilities

Process customer parts inquiries, quotations, sales orders, and related communications while coordinating product identification and pricing. Support inventory and warehouse operations, prepare shipments and documentation, assist the Logistics Lead, and provide administrative and process-improvement support to the Parts & Service team.

Requirements

Candidates should be organized, detail-oriented, customer-focused communicators who can manage multiple priorities and learn ERP and inventory systems. The role requires proficiency with Microsoft Office, comfort working in both office and warehouse settings, and the ability to occasionally lift and move materials weighing up to 50 pounds.

Skills

Attention To Detail
Organization
Microsoft Office
Customer Service
Written And Verbal Communication
Multitasking
ERP Systems
Inventory Management
Order Processing
Quotation Preparation
Warehouse Operations
Shipping And Logistics
Problem-Solving
Teamwork
Adaptability
Process Improvement

Benefits

Paid Health And Dental Benefits
RRSP Matching Program
Flexible Work Arrangements
Ongoing Training And Professional Development
Growth And Advancement Opportunities
Employee Appreciation Events And Team-Building Activities
Supportive And Collaborative Team Environment
Hands-On Experience With Innovative Projects And Technologies

Visa sponsorship

Not detected in the job text

Keywords

Customer Parts Administration
Spare Parts
Customer Inquiries
Quotations
Pricing Requests
Sales Orders
ERP System
Product Identification
Inventory Management
Inventory Transactions
Cycle Counting
Inventory Accuracy
Receiving
Picking And Packing
Warehouse Organization
Shipping Documentation
Domestic And International Shipments
Logistics
On-Time Delivery
Microsoft Outlook
Microsoft Excel
Microsoft Word
Process Improvement
Parts And Service
Machinery Manufacturing
Custom Engineered Equipment
Warehouse Operations

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