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Added 13 mins ago
C
Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Added 1 hour ago
PS
Ottawa Event Supervisor
Puppy Sphere
Ottawa, ON
- Part-time
As we continue to grow in Ottawa, we are looking for a passionate and knowledgeable leader to step into this role. If you are a highly organized, hardworking, and creative individual, this…
Added 14 hours ago
RV
Registered Practical Nurse
Renfrew Victoria Hospital
Renfrew, ON
- Part-time
The Renfrew Victoria Hospital (RVH) is a 55-bed, fully accredited facility located just 45 minutes west of Ottawa, serving a catchment area of over 60,000. Part of the Renfrew and Area…
Added 23 hours ago
RV
Addictions Counsellor
Renfrew Victoria Hospital
Pembroke, ON
- Temporary
The Renfrew Victoria Hospital (RVH) is a 55-bed, fully accredited facility located just 45 minutes west of Ottawa, serving a catchment area of over 60,000. Part of the Renfrew and Area…
Added 2 days ago
HR
Primary Care Paramedic (Part-Time)
Halton Region
Oakville, ON
- Part-time
Completion of the Ottawa Paramedic Physical Abilities Test (OPPAT) or Paramedic Functional Abilities Test (PFAT) will be required. Physical assessment results must be valid on February 1,…
Added 2 days ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Providing technical oversight and serving as the facility operations representative as required.
Added 5 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
Work Environment: This role will be based in Ottawa and supports the Deployed team located in remote overseas theatres (ex. Kuwait or Latvia). The incumbent will be responsible for managing…
Added 5 days ago
SB
Sales Representative - Ottawa Core
Sleeman Breweries Ltd.
ON
- Full-time
At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow:
Added 6 days ago
OH
Bilingual Information & Referral Representative, Regular Full Time: Labelle, Cornwall, Pembroke
Ontario Health atHome
Ottawa, ON
- Full-time
As a Bilingual Information & Referral Representative, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer…
Added 6 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Prince George, BC
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 6 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Kelowna, BC
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 6 days ago
JH
Volunteer Coordinator
John Howard Society of Ottawa
Ottawa, ON
- $23.97 to $27.04 CAD / hour
- Part-time
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS…
Added 6 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 6 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Halifax, NS
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 7 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 7 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
St. John's, NL
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 7 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Vancouver, BC
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 7 days ago
HR
Primary Care Paramedic
Halton Region
Oakville, ON
- Full-time
Completion of the Ottawa Paramedic Physical Abilities Test (OPPAT) or Paramedic Functional Abilities Test (PFAT) will be required. Physical assessment results must be valid on February 1,…
Added 7 days ago
AI
Bilingual Customer Service Representative
A.S.P. Incorporated
Ottawa, ON
- $18.4 to $19.3 CAD / hour
- Full-time
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT
Added 8 days ago
JH
Record Suspension Specialist
John Howard Society of Ottawa
Ottawa, ON
- $53,633.18 to $60,705.12 CAD / year
- Full-time
- Contract
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS…
Added 8 days ago
CN
Contractor Management Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Located in the heart of the Ottawa Valley, our Chalk River site offers a beautiful natural setting with forests, lakes, and wildlife, right at your doorstep. Surrounded by welcoming…
Added 9 days ago
JH
Retention Specialist
John Howard Society of Ottawa
Ottawa, ON
- $53,633.18 to $60,705.12 CAD / year
- Full-time
- Contract
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS…
Added 11 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Montreal, QC
- $52,000 to $59,000 CAD / year
- Full-time
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
Added 13 days ago
HR
Primary Care Paramedic
Halton Region
Oakville, ON
- Internship
Completion of the Ottawa Paramedic Physical Abilities Test (OPPAT) or Paramedic Functional Abilities Test (PFAT) will be required. Physical assessment results must be valid on February 1,…
Added 13 days ago
JH
Housing Specialist
John Howard Society of Ottawa
Ottawa, ON
- $53,633.18 to $60,705.12 CAD / year
- Full-time
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS…

A.S.P. Incorporated

Bilingual Customer Service Representative

Ottawa, ON, K1V 9B4, Canada

$18.4 to $19.3 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.4 to $19.3 CAD / hour
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Aug 14, 2026

Original job description

BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT

Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport. CSR's are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service.

CSR's are often the "first point of contact" with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

What you will do:

Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers
Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns
Coordinate passenger flows at key areas as directed by the Shift Supervisor
Practices Safety conscious behaviours and situational awareness
Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service
Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)

Who you are:

Minimum High School diploma or Grade 12 education.
Fully bilingual in both French and English
Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment

This posting is for an anticipated vacancy

We welcome applicants of all backgrounds. This posting does not require Canadian work experience

Use of AI in hiring:
• ASP may use automated or AI-enabled tools to support applicant screening and selection. Human review is part of the final hiring decision.

Compensation
• Expected compensation: $18.40 - $19.30 per hour
• The compensation range reflects base hourly pay and does not include overtime or premiums where applicable.

Why you should work with A.S.P:
• We care about our team and their personal and professional success.
• Diverse and engaging work environment.
• People-first mentality.
• Competitive remuneration and benefits package.

A.S.P. Incorporated is committed to diversity various communities within which we operate. We encourage all qualified professionals, to apply and invite anyone requiring accommodation to notify us during the recruitment process To apply please visit www.security-asp.com

We hire for PERSONALITY. We train for the job.

Apply About employer

More about this job

Responsibilities

The representative will manage passenger flow and queue systems at the airport while providing exceptional customer service. They are responsible for monitoring congestion, validating entry requirements, and ensuring safety protocols are followed throughout the terminal.

Requirements

Candidates must possess a high school diploma and be fully bilingual in French and English. A minimum of one year of experience in customer service or security is required, along with the ability to work a 24/7 rotating shift schedule.

Skills

Customer service
Security
Bilingualism
Communication
Active listening
Situational awareness
Queue management
Access control
Safety conscious
Attention to detail

Benefits

Competitive remuneration
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Security
Passenger Assistance
Queue Management
Access Control
Terminal Operations
Bilingual
Safety
Situational Awareness
RAIC
Restricted Area Identity Card
Airport Security
Passenger Flow
Criminal Record Check

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