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Added 16 hours ago
FT
Inside Sales Representative, Grande Prairie (Whispering Ridge)
Fountain Tire
Grande Prairie, AB
- Other
Fountain Tire Grande Prairie (10205 156 Avenue), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative!
Added 19 hours ago
AC
Global Security Representative
Air Canada
Dorval, QC
- Full-time
…joining our diverse and vibrant team at the leading edge of passenger…
Added 20 hours ago
CO
Operator Bus
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups…
Added 22 hours ago
B
Professional Senior, Engineering - Avionics Systems
Bombardier
Mississauga, ON
- $125,000 to $150,000 CAD / year
- Full-time
…world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability, and safety. We are a global organization focused on working together with…
Added 1 day ago
AC
Employee Solutions Representative - Temporary
Air Canada
Dorval, QC
- Full-time
…joining our diverse and vibrant team at the leading edge of passenger…
Added 2 days ago
AC
Counsel, Commercial and Aircraft Finance
Air Canada
Dorval, QC
- Full-time
…joining our diverse and vibrant team at the leading edge of passenger…
Added 2 days ago
AC
Legal Assistant (litigation)
Air Canada
Dorval, QC
- Full-time
…joining our diverse and vibrant team at the leading edge of passenger…
Added 2 days ago
AC
Legal Assistant (Litigation)
Air Canada
Dorval, QC
- Full-time
…joining our diverse and vibrant team at the leading edge of passenger…
Added 2 days ago
Recreation Worker
HealthCareersInSask.ca
Regina, SK
Must have valid class 5 driver's license as position involves driving resident to various outings in the community using the facility large passenger van and a wheelchair accessible bus.
Added 3 days ago
AI
Bilingual Customer Service Representative
A.S.P. Incorporated
Ottawa, ON
- $18.4 to $19.3 CAD / hour
- Full-time
CSR's are often the "first point of contact" with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.
Added 3 days ago
CO
Part-Time Transit Operator (2 vacancies)
City of Woodstock
Woodstock, ON
- Part-time
…that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be. We are committed…
Added 3 days ago
A
Flight Coordinator
AvPosts
Richmond, BC
- Full-time
…customers. We pride ourselves on having earned the quality experience and excellent safety record that gives our clients tremendous confidence and security in choosing us. Our acute…
Added 4 days ago
PA
Customer Service Representative
PAL Airlines
Wabush, NL
- Full-time
At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due…
Added 4 days ago
ST
School Bus Driver
Stock Transportation
Haileybury, ON
- Part-time
…Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our…
Added 4 days ago
H
Community and Customer Relations Coordinator
Halifax
Goffs, NS
- Full-time
…insights to support decision-making and improvements to the passenger…
Added 4 days ago
Chief Officer
DOF
Paradise, NL
…take pride in safely delivering complex solutions. You gain experience across diverse marine, subsea, and offshore operations, working with the world’s largest fleets of Subsea and high-end…
Added 4 days ago
D
Chief Officer
DOF
Paradise, NS
- Full-time
…take pride in safely delivering complex solutions. You gain experience across diverse marine, subsea, and offshore operations, working with the world's largest fleets of Subsea and high-end…
Added 5 days ago
G
Full-time Passenger Experience Representative
GardaWorld
Charlottetown, PE
- Full-time
Added 5 days ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Oshawa, ON · Mississauga, Ontario
- Full-time
…plus sales bonus. Salaries are based upon candidate skills, experience, and qualifications, as well as, market and business…
Added 5 days ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Mississauga, ON
- Full-time
…plus sales bonus. Salaries are based upon candidate skills, experience, and qualifications, as well as, market and business…
Added 6 days ago
Bus Driver 1 - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too,…
Added 7 days ago
EC
Technical Services Representative, Delta Ottawa City Centre (Union)
Encore Canada
Ottawa, ON
- Full-time
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Added 8 days ago
BF
Senior Master (Major)
BC Ferries
Delta, BC
- Full-time
Serves as company management representative establishing and maintaining a safe, secure and professional work environment:
Added 8 days ago
DG
Operational Service Representative - BILINGUAL (French and English)
Dexterra Group
Mississauga, ON
- Full-time
OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.
Added 8 days ago
D
Operational Service Representative - BILINGUAL (French and English)
Dexterra
Mississauga, ON
- Up to $20.7 CAD / hour
- Full-time
OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

A.S.P. Incorporated

Bilingual Customer Service Representative

Ottawa, ON, K1V 9B4, Canada

$18.4 to $19.3 CAD / hour · Full-time

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Job details

Pay: $18.4 to $19.3 CAD / hour
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Aug 14, 2026

Original job description

BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT

Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport. CSR's are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service.

CSR's are often the "first point of contact" with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

What you will do:

Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers
Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns
Coordinate passenger flows at key areas as directed by the Shift Supervisor
Practices Safety conscious behaviours and situational awareness
Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service
Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)

Who you are:

Minimum High School diploma or Grade 12 education.
Fully bilingual in both French and English
Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment

This posting is for an anticipated vacancy

We welcome applicants of all backgrounds. This posting does not require Canadian work experience

Use of AI in hiring:
• ASP may use automated or AI-enabled tools to support applicant screening and selection. Human review is part of the final hiring decision.

Compensation
• Expected compensation: $18.40 - $19.30 per hour
• The compensation range reflects base hourly pay and does not include overtime or premiums where applicable.

Why you should work with A.S.P:
• We care about our team and their personal and professional success.
• Diverse and engaging work environment.
• People-first mentality.
• Competitive remuneration and benefits package.

A.S.P. Incorporated is committed to diversity various communities within which we operate. We encourage all qualified professionals, to apply and invite anyone requiring accommodation to notify us during the recruitment process To apply please visit www.security-asp.com

We hire for PERSONALITY. We train for the job.

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More about this job

Responsibilities

The representative will manage passenger flow and queue systems at the airport while providing exceptional customer service. They are responsible for monitoring congestion, validating entry requirements, and ensuring safety protocols are followed throughout the terminal.

Requirements

Candidates must possess a high school diploma and be fully bilingual in French and English. A minimum of one year of experience in customer service or security is required, along with the ability to work a 24/7 rotating shift schedule.

Skills

Customer service
Security
Bilingualism
Communication
Active listening
Situational awareness
Queue management
Access control
Safety conscious
Attention to detail

Benefits

Competitive remuneration
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Security
Passenger Assistance
Queue Management
Access Control
Terminal Operations
Bilingual
Safety
Situational Awareness
RAIC
Restricted Area Identity Card
Airport Security
Passenger Flow
Criminal Record Check

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