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RQ11861 - Systems Administrator/Operations Support Specialist - Junior
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A.T. Consulting & Recruiting Inc.

RQ11861 - Systems Administrator/Operations Support Specialist - Junior

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

RQ11861 - Systems Administrator/Operations Support Specialist - Junior

Closing Date/Time: 2026-11-12, 12:00 p.m.

Max submission: 1 (one)

5 days onsite

Must Have:

Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.

Start Date

2026-11-16

End Date

2027-10-05

Office Location

222 Jarvis St

Organization

Government Services Integration Cluster

# Business Days

258.00

Max Extension Term(s)

1 Time

Systems Administrator/Operations Support Specialist

Responsibilities:

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Upkeep, configure, install and support the clients’ network and coordinate the various systems.

General Skills:

Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
Experience with one or more operating systems
Experience with one or more hardware platforms
Experience with information retrieval packages
Experience with one or more communications protocols
Experience with middleware and gateways
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
A team player with a track record for meeting deadlines

Desirable Skills:

Experience with distributed and networked systems
Awareness of emerging IT trends
Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Technical Skills (40%)

Knowledge of Microsoft Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and user account management.
Experience supporting enterprise infrastructure environments, including file servers, print services, virtualization platforms (VMware or Hyper-V), and endpoint management solutions.
Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
Knowledge of IT Service Management (ITSM) processes, including incident, problem, change, and service request management using tools such as ServiceNow, Remedy, or similar platforms.
Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
Basic scripting and automation skills using PowerShell, batch scripting, or similar technologies to improve operational efficiency.
Knowledge of networking fundamentals, including TCP/IP, VPNs, firewalls, network troubleshooting, and enterprise connectivity concepts.

Experience (40%)

Experience providing Level 1 and Level 2 technical support in a medium to large enterprise environment.
Experience monitoring, maintaining, and supporting server, workstation, and network infrastructure with minimal supervision.
Demonstrated experience resolving incidents and service requests while meeting established service level agreements (SLAs).
Experience performing system administration tasks such as user provisioning, access management, software installation, patch deployment, and system maintenance.
Experience working within a structured operational environment that follows documented processes, standards, and change management procedures.
Experience supporting business-critical applications and coordinating issue resolution with technical teams and vendors.
Experience maintaining technical documentation, knowledge articles, operational procedures, and system inventories.
Experience participating in after-hours support, scheduled maintenance activities, or operational on-call rotations would be considered an asset.

Communication Skills (20%)

Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.
Ability to document incidents, troubleshooting activities, resolutions, and technical procedures clearly and accurately.
Strong interpersonal skills with the ability to build effective working relationships across operational, technical, and business teams.
Ability to prioritize competing requests, provide timely status updates, and manage stakeholder expectations in a fast-paced environment.
Demonstrated ability to work collaboratively within a team environment while also handling assigned tasks independently.
Strong analytical and problem-solving communication skills, including the ability to gather information, ask effective questions, and present recommendations.

Closing Date/Time: 2026-11-12, 12:00 p.m.

Max submission: 1 (one)

5 days onsite

Must Have:

Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and support systems and network infrastructure, including user access, profiles, backups, recovery, software upgrades, patching, and day-to-day operations. Monitor system performance and resource utilization, resolve service issues, maintain technical documentation, and coordinate changes with clients, technical teams, and vendors.

Requirements

The role requires experience providing Level 1 and Level 2 support and administering systems in an enterprise environment, along with knowledge of Windows Server, networking, cloud services, ITSM processes, and cybersecurity practices. Candidates should be able to troubleshoot systematically, communicate clearly with technical and non-technical stakeholders, deliver responsive customer service, and work effectively both independently and as part of a team.

Skills

Windows Server Administration
Active Directory
Group Policy
DNS
DHCP
Microsoft Azure
Microsoft 365
Entra ID
IT Service Management
Incident Management
Troubleshooting
Cybersecurity
PowerShell Scripting
Network Administration
User Access Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Windows Server
Active Directory
Group Policy
DNS
DHCP
Microsoft Azure
Microsoft 365
Entra ID
VMware
Hyper-V
ServiceNow
Remedy
PowerShell
Batch Scripting
TCP/IP
VPN
Firewalls
IT Service Management
Incident Management
Problem Management
Change Management
Service Request Management
Patch Management
Vulnerability Remediation
Endpoint Protection
Backup and Recovery
User Provisioning
Service Level Agreements
Accessibility for Ontarians with Disabilities Act
Distributed Systems

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Jobs in Canada