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A&W Canada

Shift Supervisor

Prévost, QC, Canada

Apply on workstream.us About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:

Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
Embrace change - and get excited to rally the team to implement new innovation from A&W;
Have a knack for dealing well with a variety of people;
Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Abilities:

Excellent guest service
Competence in all restaurant positions
Leadership experience, including the ability to direct the work of others
Ability to learn quickly
Ability to work as part of a team
Effective communication skills
Ability to multi-task
Basic mathematical skills
Knowledge of the retail environment
Strong interpersonal skills

Working Conditions:

Working in a fast-paced environment
Working in a diverse environment with many different personalities and attitudes
Working together as partners, as a cohesive unit with co-workers
Working with hot products and equipment
Working with cleaning materials and chemicals
Working in a noisy environment
Working with sharp objects (knives, slicers, etc.)
Use of portable or step ladder may be required

Physical Requirements:

This position requires the employee to stand for an extended period of time (up to 8 hours)
Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
Maintaining good personal hygiene and appropriate uniform
Having the capacity to handle stressful situations

Why work at A&W?

We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
We pay a competitive wage.
As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

Apply on workstream.us About employer

More about this job

Responsibilities

The Shift Supervisor will lead the team to give guests friendly, excellent service on every visit. They also coach staff, keep food and operations to standard and help the shift meet its financial goals.

Requirements

A&W Canada needs candidates with proven guest service and team leadership experience, the ability to learn quickly, good judgement and basic math skills. They must be eligible to work in Canada and able to stand for long periods and handle a busy, stressful kitchen and dining room.

Skills

Guest service
Team leadership
Staff coaching and mentoring
Directing the work of others
Food preparation to standard recipes
Inventory management
Operating standards compliance
Shift financial management
Basic mathematics
Communication
Interpersonal skills
Multi-tasking
Decision making
Conflict and stress management
Change management
Food safety and hygiene
Cleaning and sanitation
Fast food operations
Cash handling
Point of sale systems

Benefits

Flexible schedules
Skill development

Keywords

Shift Supervisor
shift lead
restaurant supervisor
fast food
quick service restaurant
QSR
food service
guest service
customer service
team leadership
staff training
mentoring
food preparation
inventory
operating standards
cash handling
POS
retail
food safety
A&W

Seniority

Mid level

Perks

Flexible hours

Tools

POS
slicers
knives

Languages

English

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Work requirements

Jobs in Canada