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A&W Restaurants

Food Service Supervisor

Victoria, BC, Canada

Wage: $21.00 per hour · Full-time

Apply About employer

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Job details

Pay: Wage: $21.00 per hour
Job type: Full-time
Apply by: Jan 27, 2027
Experience: Minimum 3 years of experience in food service
Working hours: 32-40 hours per week
Positions available: 1
Posting language: English
Posted: Oct 29, 2026

Original job description

Food Service Supervisor/Shift Manager

A&W – Victoria, BC
Island Burgers Inc.
Location: 105/106 2000 Cadboro Bay Rd, Victoria, BC

A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

Position Details

Wage: $21.00 per hour
Hours: 32-40 hours per week
Positions Available: 1
Employment Type: Full-time, Permanent
Language: English
Start Date: As soon as possible

What We Offer

Consistent, year‑round employment
A respectful, people‑centred workplace
Opportunities for growth, increased responsibility and career advancement
We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
- Pharmaceuticals and Hospital Care
- Paramedical Services and Medical Equipment
- Vision Care and Travel Coverage
- Basic and Optional Life Insurance
Optional, employee‑contributed Group RRSP

About Us

The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.

Role Overview

As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards.

This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Key Responsibilities

Leadership & Operations

Supervise and coordinate staff activities during assigned shifts
Assign stations, manage breaks, and ensure proper staffing levels
Open and/or close the restaurant, including safe and cash‑handling procedures
Address operational, staff, or guest concerns professionally and calmly
Support training, coaching, and onboarding of new employees
Ensure compliance with food safety, sanitation, and workplace safety standards
Complete shift documentation and required records accurately

Inventory & Cash Control

Assist with inventory counts and monitoring waste and usage
Follow established cash‑handling and loss‑prevention procedures
Support basic food and labour cost control
Assist with routine administrative and reporting tasks

Customer Experience

Maintain a clean, organized, and welcoming restaurant environment
Ensure guests receive prompt, friendly, and consistent service
Handle guest concerns using A&W service recovery standards
Ensure team appearance and conduct meet A&W brand expectations

Qualifications & Experience

Completion of secondary school or equivalent
Minimum 3 years of experience in food service
Previous lead, senior crew, or supervisory experience preferred
FOODSAFE Level 1 required (Level 2 considered an asset)
Strong communication and organizational skills
Dependable, mature, and comfortable working independently
Ability to succeed in a fast‑paced, accountable environment

Working Conditions

Fast‑paced restaurant environment
Standing and walking throughout shifts, with repetitive tasks typical of a food service environment
Occasional lifting of up to 14 kgs (approx. 31 lbs)
Shift work including mornings, evenings, weekends, and statutory holidays

Posted: October 20, 2026

How to Apply
Please ensure you provide a current and relevant resume, including applicable work experience and references.
Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.

Application Options
We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:
• Online: https://mcmurraygroupofcompanies.applytojob.com
• In person at the restaurant location
• By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6

If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.

Apply About employer

More about this job

Responsibilities

The Food Service Supervisor oversees daily restaurant operations, including leading front-line staff and ensuring adherence to food quality, safety, and cleanliness standards. They are responsible for managing inventory, cash control, and providing professional customer service during their assigned shifts.

Requirements

Candidates must have completed secondary school and possess a minimum of 3 years of experience in the food service industry. A FOODSAFE Level 1 certification is required, along with strong communication skills and the ability to work in a fast-paced environment.

Skills

Leadership
Staff supervision
Food safety
Inventory management
Cash handling
Customer service
Operational management
Training and onboarding
Loss prevention
Conflict resolution
Communication
Organizational skills
Sanitation compliance
Shift scheduling

Benefits

Medical benefits
Dental benefits
Pharmaceuticals and hospital care
Paramedical services
Medical equipment
Vision care
Travel coverage
Basic life insurance
Optional life insurance
Group RRSP

Visa sponsorship

Not detected in the job text

Keywords

Food Service Supervisor
Shift Manager
Restaurant Operations
Leadership
FOODSAFE
Inventory Control
Cash Handling
Loss Prevention
Customer Experience
Staff Training
Workplace Safety
Sanitation
Full-time
A&W
Hospitality
Retail Management

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