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Added 12 mins ago
RB
Junior Service Agreement Coordinator
Reid Brothers Plumbing & Heating Ltd.
Vancouver, BC
- Full-time
Reports To: Service Agreement Coordinator / Operations Manager
Added 12 mins ago
KC
Nurse Practitioner, Transgender Health Team
Kingston Community Health Centres
Kingston, ON
- Contract
Takes into account environmental, social, psychological and medical risk factors (social determinants of health) in a manner that is safe, can be understood by clients, appropriate to their…
Added 12 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…booked with larger enterprise employers for follow-up by the Account Executive team. The role blends modern outbound sales practices with workforce development expertise, ensuring employer…
Added 12 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…booked with larger enterprise employers for follow-up by the Account Executive team. The role blends modern outbound sales practices with workforce development expertise, ensuring employer…
Added 12 mins ago
BG
Territory Manager - Agriculture
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Rocky View Agriculture location.
Added 12 mins ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee benefits plus Health & Wellness Spending Account
Added 12 mins ago
P&
Business Development Manager
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Business Development Manager to join our P&H Milling team. Reporting to the National Sales Manager, the successful candidate will be responsible for servicing existing…
Added 12 mins ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee benefits plus Health & Wellness Spending Account
Added 12 mins ago
FC
Manager, Group Health & Dental Claims
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee benefits plus Health & Wellness Spending Account
Added 12 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee benefits plus Health & Wellness Spending Account
Added 12 mins ago
ML
Live Supply Chain Data Administrator
Maple Lodge Farms
Brampton, ON
- $47,000 to $57,000 CAD / year
- Full-time
Reporting to the Live Supply Chain Science and Analytics Manager, the Live Supply Chain Data Administrator will be responsible to database key payments data required by Live Supply Chain…
Added 12 mins ago
OD
Registered Early Childhood Educator (RECE) - TERM - Riverview Alt PS - CORE (8:30AM-4:00PM)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…employees can apply to this job posting using their existing ATE account. External applicants will submit via applytoeducation.com by providing a cover letter and resume. Please clearly…
Added 12 mins ago
OD
Registered Early Childhood Educator (RECE) - TERM - Pinecrest PS - AM (9AM-12:30PM)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…employees can apply to this job posting using their existing ATE account. External applicants will submit via applytoeducation.com by providing a cover letter and resume. Please clearly…
Added 12 mins ago
OD
Registered Early Childhood Educator (RECE) - TERM - Westwind PS- CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
…employees can apply to this job posting using their existing ATE account. External applicants will submit via applytoeducation.com by providing a cover letter and resume. Please clearly…
Added 13 mins ago
K
Personal Lines Account Manager
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Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 13 mins ago
M
Digital Media Analyst
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- $55,000 CAD / year
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Maintain an open line of communication with internal teams on campaign development, timelines, and results
Added 13 mins ago
CR
Senior Engagement Manager, Project & Interim Division
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Toronto, ON · Greater Toronto Area, Canada
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Engagement Manager, Project & Interim: Finance & Accounting
Added 13 mins ago
IH
Business Development Manager
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- Full-time
Inspired HR is proud to partner with The Urban Painter in hiring for their newly created Business Development Manager.
Added 27 mins ago
AP
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Provide ad hoc analysis and support to the Housebuilding Accounting Manager/Director as required
Added 27 mins ago
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Manager
Visa
Toronto, ON
- Full-time
The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance…
Added 27 mins ago
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Canada_National Manager, Strategic Partnerships
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Toronto, ON
- Full-time
The National Manager, Strategic Partnerships is a key leadership role within Celltrion Healthcare Canada (CTHC). This position is responsible for leading the Regional Manager, Strategic…
Added 27 mins ago
CH
Canada_Medical Science Liaison
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Toronto, ON
- Full-time
…professionals (HCPs). Additionally, MSLs directly report to the Medical Manager should work and communicate very closely with the Marketing team, as well as the Market Access and the BD…
Added 27 mins ago
R
Client Advisor
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…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 27 mins ago
R
Associate
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- Full-time
…detail while coordinating with various departments and Portfolio Manager/Investment Advisor for execution, where…
Added 27 mins ago
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Data Scientist II
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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