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Added 7 mins ago
UH
Research Analyst I
University Health Network
Toronto, ON
- Contract
As a Research Analyst I under the supervision of the program managers and other team members, you will be responsible for:
Added 7 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 21 mins ago
B
Senior Financial Analyst (FA III)
BGIS
Markham, ON
- Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 21 mins ago
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Senior Accounting Analyst
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Mississauga, ON
- $35 to $39 CAD / hour
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Required Program/Technology/Software Knowledge
Added 21 mins ago
SJ
Senior Analyst, Supply and Demand Planning
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- Full-time
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Added 21 mins ago
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CAC052: Release / Class Spclst
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…an import permit is required, uses the electronic internet program to obtain the necessary…
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CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
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Finance and Budget Analyst B054-26
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Vancouver, BC
Added 37 mins ago
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- Full-time
As an Analyst, Trade Control, you'll play a key role in supporting global trading activities within Capital Markets. You'll ensure that all transactions initiated by the Front Office are…
Added 37 mins ago
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Sr. AML Analyst, Sanctions - 6 Month Contract
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Toronto, ON
- Full-time
…compliance with applicable regulatory requirements. As the Sr. Analyst, AML you’ll be responsible for liaising with businesses across the enterprise and accessing various internal systems,…
Added 52 mins ago
CO
Application & Integration Technical Analyst
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- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 52 mins ago
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PLM Functional Analyst - 3DEXPERIENCE
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Added 52 mins ago
HT
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- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 52 mins ago
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BSA
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Toronto, ON
- Full-time
business and solution requirements for a data modernization program for our
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Cost Recovery Analyst
Government of Alberta
AB
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Added 52 mins ago
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Business Analyst
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- Full-time
Join Fairstone as a Business Analyst and be part of our talented and growing team!
Added 1 hour ago
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High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 1 hour ago
Customer Support Analyst - Bilingual (FRENCH)
a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3
Cambridge, ON
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
Pricing Analyst (Procurement & Supply Chain)
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Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the Director, Product & Margin, the Pricing Analyst is responsible for providing the analysis, modelling and insights that support pricing and margin decisions across the…
Added 1 hour ago
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Business Analyst
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QC · QC, Canada
- Full-time
…With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
R
Program Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Program Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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