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Added 1 min ago
GO
Manager - Realty and Space Planning
Government of Yukon
Whitehorse, YT
- Full-time
We are currently seeking a talented person to join us in Property Management! As the Manager of Realty and Space Planning, you will manage the Yukon government’s realty and office space…
Added 1 min ago
GO
Supervisor, Administrative Operations
Government of Yukon
Whitehorse, YT
- Full-time
…departmental assets and supplies, taking a lead role in space planning and implementation of office moves, and coordination of general office…
Added 1 min ago
CC
Manager, Operating Room & Surgical Booking Services
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
As the Manager, Operating Room & Surgical Booking Services, you will provide operational and strategic leadership for one of the busiest and most dynamic clinical environments in the…
Added 1 min ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Actively support parental involvement by planning and facilitating responsive and directed parent activities
Added 1 min ago
VE
Civil Superintendent – Infrastructure & Road Construction
VINCI Energies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
The Superintendent is responsible for the planning, scheduling, and execution of construction operations. This role ensures that projects are built in alignment with the company’s safety…
Added 2 mins ago
OI
Continuing Care Assistant (CCA) Program Manager
Oxford International
Halifax, NS
- $100,000 to $800,000 CAD / year
- Full-time
The Continuing Care Assistant (CCA) Program Manager, Halifax, is responsible for the overall operational leadership, growth, and successful delivery of Oxford International Education Group…
Added 31 mins ago
BB
Estimator
BA Blacktop Group of Companies
Vancouver, BC
- Full-time
The Estimator is responsible for planning, organizing, and fully developing comprehensive conceptual and final costing estimates from the start to the completion of varied civil…
Added 31 mins ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
The Superintendent is responsible for the planning, scheduling, and execution of construction operations. This role ensures that projects are built in alignment with the company’s safety…
Added 31 mins ago
NB
Product Owner Regulatory Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
…means acting as a change leader. You will report to the Senior Manager Business Intelligence Center - Finance. This role allows you to make a positive and tangible impact on the…
Added 31 mins ago
NB
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…
Added 31 mins ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…
Added 31 mins ago
NB
Associate
National Bank of Canada
Winnipeg, MB
- Temporary
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 31 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…investment, personal financing, made-to-measure insurance and estate planning…
Added 47 mins ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 1 hour ago
AH
Registered Psychiatric Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…the successful candidate will report directly to the CCPCS Manager. The incumbent will work with other clinical teams (e.g., NP, SW), Contracted Service Providers (CSP), and the team’s…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Grande Prairie, AB
- Full-time
…share the opportunities and discuss your areas of interest. Our manager’s phone number is 780 538 7360. Along with a variety of career development opportunities, we offer a competitive rate…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Didsbury, AB
- Full-time
…into service authorization. Reporting to the designated Care Manager within Home Care, the OT Case Manager-Interventionist works as a member of an inter-professional health care team;…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Stettler, AB
- Full-time
…support of the Therapists, the Clinical Lead, the Allied Health Manager, and share work with another Therapy Assistant. Stettler is located in the “Heart of Alberta”, just 179km southeast…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Rocky Mountain House, AB
- Temporary
Added 1 hour ago
AH
Licensed Practical Nurse - Orthopaedic Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…across a wide range of acuity levels. Reporting to the Unit Manager, the Registered Orthopedic Technologist (ROT)/Licensed Practical Nurse (LPN) works as a key member of the Emergency…
Added 1 hour ago
AH
Nuclear Medicine Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Diagnostic Imaging Manager, the Multi Modality Supervisor is responsible for the day to day operations of Diagnostic Imaging services, providing operational leadership and…
Added 1 hour ago
AH
Licensed Practical Nurse - Orthopaedic Technician-Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…across a wide range of acuity levels. Reporting to the Unit Manager, the Registered Orthopedic Technologist (ROT)/Licensed Practical Nurse (LPN) works as a key member of the Emergency…
Added 1 hour ago
AH
Dietitian I - Inpatient Eating Disorder Program
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
This Dietitian I position with Alberta Health Services, Nutrition Services (NS) reports directly to the Manager, Nutrition Services, Pediatrics & Eating Disorders, Calgary Corridor. The…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Added 1 hour ago
AH
Nurse Practitioner
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…practices within a collaborative care model. Reporting to the Manager, the NP provides comprehensive neurosurgical care to adult inpatients at FMC. As one of Canada's largest hospitals, FMC…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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