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Added 1 min ago
Responsable de projets sénior - Expériences Fever Originals
FeverUp
Montreal, QC
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Added 1 min ago
Live Experience Senior Project Manager - Fever Originals
FeverUp
Vancouver, BC
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Added 1 min ago
Software Engineer - New Grad (2027 Start)
Databricks
Vancouver, BC
…and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the…
Added 1 min ago
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ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
Establish architectural standards and best practices for scalability, availability, performance, security, maintainability, and platform governance.
Added 1 min ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…processes, improving resource utilization, and embedding automation, analytics, and AI into the service lifecycle. This leader must also have demonstrated success leading globally…
Added 16 mins ago
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Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
Baselane is a rapidly growing banking and financial management platform for individual landlords and real estate investors. We are backed by leading FinTech investors, including Matrix…
Added 16 mins ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 17 mins ago
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Senior Software Quantitative Engineer
RBC
Vancouver, BC · Toronto, ON
- Full-time
This position is responsible for developing logic-intensive components of the digital wealth management platform. Works on computational libraries, as well as API services that interact…
Added 17 mins ago
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Manager, Engineering (Small Business Card ART)
TD
Toronto, ON
- Full-time
…developing, and maintaining the SBFIC application (FICO Cloud SaaS Platform), and working closely with cross-functional teams to deliver innovative solutions that meet our clients' needs.…
Added 17 mins ago
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Data Scientist II
TD
Toronto, ON · Montreal, QC
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 32 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Define and review third-party equipment, gateway, historian, analytics, building, energy, enterprise, and OT integration requirements.
Added 32 mins ago
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Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
Added 32 mins ago
SL
Student, Quality Engineering Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Build analytics and visualizations: Use dashboards, reporting tools and clear data storytelling to help clients and leaders understand trends, platform usage, AI adoption and opportunities…
Added 32 mins ago
US Corporates - Credit Analyst, Director, Utilities - Toronto
Fitch Group
Toronto, ON
A platform to influence debt capital markets with forward-looking research and rating actions;
Added 32 mins ago
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BlackBerry Radar- Senior Full Stack Developer
BlackBerry
Ottawa, ON
- Full-time
BlackBerry Radar is a rapidly growing IoT platform that enables real-time tracking and analytics for thousands of trailers, containers, and high-value assets across North America. Learn…
Added 32 mins ago
BQ
BlackBerry Radar- Senior Full Stack Developer
BlackBerry QNX
Ottawa, ON
- Full-time
BlackBerry Radar is a rapidly growing IoT platform that enables real-time tracking and analytics for thousands of trailers, containers, and high-value assets across North America. Learn…
Added 47 mins ago
Senior Research Consultant
Reach3 Insights
Toronto, ON
…the world’s first, enterprise-grade conversational insights platform. We engage with consumers & business audiences via organic mobile messaging-based techniques to capture rich,…
Added 47 mins ago
Associate Research Director
Reach3 Insights
Toronto, ON
…the world’s first, enterprise-grade conversational insights platform. We engage with consumers & business audiences via organic mobile messaging-based techniques to capture rich,…
Added 47 mins ago
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Chef de l’engagement du client / Customer Engagement Manager
Merck
Kirkland, QC
- Full-time
…Marketing, Integrated Marketing, Marketing Activation, Marketing Analytics, Marketing Campaigns, Marketing Channels, Media Management, Omnichannel Strategy, Strategic…
Added 47 mins ago
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Senior Director, AI Architecture
RBC
Toronto, ON
- Full-time
Common RAG substrate. Converge the many RAG solutions onto one shared platform: ingestion, chunking, embeddings, hybrid retrieval, reranking and evaluation. Retrieval must respect source…
Added 47 mins ago
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Manager, Digital Product Marketing - RBC Direct Investing
RBC
Toronto, ON
- Full-time
…modernization of our website, manage our content management platform, and ensure our web content is built for how people search today across organic search, answer engines, and AI-powered…
Added 47 mins ago
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Manager, Financial Crimes Oversight Testing U.S.
RBC
Halifax, NS · Toronto, ON
- Full-time
Understanding of basic data analytic concepts and tools and a desire to learn advanced data analytics skills
Added 1 hour ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
TriMech is investing in a modern enterprise data platform - built on Microsoft Fabric - to create a trusted, scalable foundation for reporting, analytics, AI, and data-driven…
Added 1 hour ago
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Intern - Strategic Sourcing & Third-Party Management , Winter 2027
EQ Bank
Toronto, ON
- Full-time
…Management, Vendor Governance, Business Process Improvement, Data Analytics, and the practical application of Artificial Intelligence within a regulated financial services…
Added 1 hour ago
MP
U SPORTS Winter Intern
M2 Partners
Toronto, ON
- Full-time
…areas in marketing automation, data management, insights and analytics, and content and digital asset…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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