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Added 10 mins ago
P&
Business Analyst
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
Collaborate with the Project Manager and Software Solutions Manager to create implementation strategies.
Added 10 mins ago
P&
Project Manager
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
We are seeking a Project Manager to join our Corporate team in Winnipeg, Manitoba. This role is responsible for managing the delivery of projects across P&H divisions. The selected…
Added 10 mins ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Report monthly results versus budget/forecast and provide thorough analysis and investigation into the variances while bringing forward risks and opportunities to senior leadership.
Added 10 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
…Eastern Ontario: a team of sixteen therapists, case managers and program staff supporting young people aged 13 to 24 with mental health, substance use and housing needs. You report straight…
Added 10 mins ago
CO
Manager, Fund Development (21-month contract)
Canadian Olympic Foundation
Toronto, ON
- Contract
The Manager, Fund Development will be responsible for managing the full scope of activities related to the identification, cultivation, solicitation, and stewardship of major gift donors.…
Added 10 mins ago
MF
Casework Coordinator & Social Worker
Muslim Food Bank and Community Services
Calgary, AB
- Part-time
Reports To: Manager, ASPIRE Program / Director, ASPIRE Program
Added 10 mins ago
RO
L.R. Wilson Curator of Canadian Art & Culture
Royal Ontario Museum
Toronto, ON
- Full-time
Reporting to the Chief Curator of Art & Culture, the successful candidate will provide intellectual and curatorial leadership in developing a bold, inclusive, and nationally significant…
Added 10 mins ago
T
Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
As an Assistant Branch Manager Trainee, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development…
Added 10 mins ago
T
Financial Crimes Risk Management Associate
TD
Toronto, ON
- Full-time
If you can find clarity inside complexity, have a keen eye for research and a passion for procedure, this program is for you. Our 24-month Associate Program for new graduates is designed to…
Added 10 mins ago
M
Mill Maintenance Superintendent
Mosaic
Colonsay, SK · CA-Colonsay, SK
- Full-time
Reporting directly to the Sr. Mill Manager, the Mill Maintenance Superintendent is responsible for leading all surface maintenance activities and ensuring the safe, reliable, and efficient…
Added 10 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Perspectives d'avenir/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
…plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…
Added 10 mins ago
M
Manager Case Management Services
Medavie
NB · NL · NS · ON · PE · Montreal, QC · MBC QC Local Office Montréal
- Full-time
The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's…
Added 10 mins ago
Liquor Store Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 10 mins ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Fire Chief is responsible for the strategic leadership, administration, and operational oversight of the Fire Department, including the…
Added 10 mins ago
GMR - Snowshoe Guide (Winter 2026/27)
Northland Properties
North Vancouver, BC
Reports to: Manager - Education, Wildlife & Adventure Programs
Added 10 mins ago
GMR - Mountain Educator (Winter 2026/27)
Northland Properties
North Vancouver, BC
Reports to: Manager, Wildlife, Education & Adventure Programs
Added 10 mins ago
E
Senior Engagement Manager
EXL
Canada
- Full-time
Act as the primary client-facing leader for strategic engagements and maintain alignment across client and EXL leadership teams.
Added 10 mins ago
C
Senior Manager, Product Positioning
CIBC
Toronto, ON
- Full-time
Present positioning strategies and key findings to senior leadership and other stakeholders, supporting business development and strategic initiatives. Ensure all positioning activities…
Added 10 mins ago
C
VIP Back of House Manager
Cineplex
Winnipeg, MB · CPX McGillivray and VIP
- Full-time
Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.
Added 10 mins ago
C
Manager, Product Positioning, Mutual Funds
CIBC
Toronto, ON
- Full-time
Present positioning strategies and key findings to senior leadership and other stakeholders, supporting business development and strategic initiatives. Ensure all positioning activities…
Added 10 mins ago
C
Portfolio Manager, Civil Training Programs
CAE
Montreal, QC
- Full-time
Support program analysis, design, development, implementation, and evaluation activities throughout the training product lifecycle.
Added 10 mins ago
QH
Assistant Store Manager
QE Home
Thunder Bay, ON
- Full-time
Online training program and leadership development support.
Added 10 mins ago
RO
Curatorial Project Director, Canada (24-month contract)
Royal Ontario Museum
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
…Project Director, Canada, to lead the vision and conceptual development of its new Canada Gallery. Reporting to the Co-Chief Curator, Art & Culture, this senior leader will convene diverse…
Added 10 mins ago
RO
L.R. Wilson Curator of Canadian Art & Culture
Royal Ontario Museum
Toronto, ON
- $78,047 to $166,647 CAD / year
- Full-time
Reporting to the Chief Curator of Art & Culture, the successful candidate will provide intellectual and curatorial leadership in developing a bold, inclusive, and nationally significant…
Added 25 mins ago
FA
Supervisor, Departure Control Systems
Flair Airlines
Toronto, ON
- Full-time
…processing and flight close-out activities. Reporting to the Manager, Passenger Operations and Recovery, you will provide leadership and direction to the Departure Control Coordinators…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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