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Added 29 mins ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
As a FX Analyst in the digital division within the Commercial FX Sales department, you will primarily be responsible for providing access to RBC DX, RBC’s proprietary online FX trading…
Added 1 hour ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 2 hours ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Industries is currently seeking a Dealer Development Sales Coordinator for our Regina, SK location.
Added 2 hours ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Partner with the VP of Sales and GEO senior stakeholders to develop and refine criteria and plan designs based on analysis.
Added 2 hours ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 2 hours ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 3 hours ago
MF
Financial Data & BI Analyst
MTY Food Group
Richmond Hill, ON
- Full-time
Ad hoc reporting as needed (sales trends, menu analysis, financial trends, etc.)
Added 3 hours ago
A
Category Analyst - CPG Grocery
Acosta
Mississauga, ON
- Full-time
Build category reviews that link data to clear, actionable recommendations, not just the obvious, and tailor the story to your audience (e.g., a buyer, a client, or a senior leader).
Added 3 hours ago
HR
Senior Financial Analyst
Hopewell Real Estate Services
Calgary, AB
- Full-time
Hopewell Development LP is seeking a Senior Financial Analyst to join our Accounting & Finance team in Calgary. Reporting to the Manager, Financial Analysis, this role supports investment,…
Added 3 hours ago
FH
Controller/Business Analyst
Fuze HR Solutions
Montreal, QC
- Full-time
Support senior management with financial reporting, accounting analysis, budgeting, forecasting, and ad hoc projects.
Added 4 hours ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Support commercial teams with development of models to support the build of sales compensation models, analysis of plans throughout fiscal year, and monthly calculation of sales commissions.
Added 4 hours ago
AL
Customer Support Analyst - Bilingual (FRENCH)
AGDATA, LP
Cambridge, ON
- Full-time
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Added 5 hours ago
Customer Support Analyst - Bilingual (FRENCH)
a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3
Cambridge, ON
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Added 18 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
As a Senior Analyst, Supply and Demand Planning, you will play a key role in aligning consumer demand forecasts with business priorities and supply chain operations. You will manage a…
Added 18 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
As a Senior Analyst, Supply and Demand Planning, you will play a key role in aligning consumer demand forecasts with business priorities and supply chain operations. You will manage a…
Added 21 hours ago
M
Senior Analytics Engineer - GTM
Motive
Vancouver, BC
- Full-time
As Senior Analytics Engineer - GTM, you’ll play a key role in helping our GTM team grow our business. You’ll report to the Director of Business Intelligence joining a centralized global…
Added 1 day ago
C
Investment Sales Analyst
CBRE
Toronto, ON
- Part-time
The Investment Analyst is an essential member of CBRE Toronto's National Investment Team, actively contributing to the team's success through rigorous analysis, sound judgment,…
Added 1 day ago
C
Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the…
Added 1 day ago
T
Senior Credit Analyst Agriculture Services
TD
Barrie, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
SI
Pricing Analyst
Staples Inc.
Richmond Hill, ON
- Full-time
As a Pricing Analyst for Staples, you will provide analytical and strategic support to the Sales, Pricing, and Merchandising teams to empower business leaders to make timely and…
Added 1 day ago
SL
Senior Pricing Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The Senior Pricing Analyst will report directly to the Manager, Pricing & Profitability. The successful candidate will be part of a team that supports all pricing aspects of Sun Life's…
Added 1 day ago
WM
Senior Pricing Analyst / Analyste principal de la tarification
Waste Management, Inc. (WM)
Kitchener, ON
- Full-time
As a Senior Pricing Analyst, you'll combine business insight, financial analysis, and strategic thinking to make pricing recommendations that support company growth and profitability.
Added 1 day ago
M
Product Marketing Manager
MapsPeople
Richmond Hill, ON
- Full-time
Hands-on experience using AI in everyday marketing work, including research, competitive analysis, content development, campaign execution, sales enablement, and data analysis.
Added 1 day ago
SL
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…SLGI business functions. It sets direction for the Automation Analyst, translates business needs into build-ready requirements, contributes senior technical expertise, and ensures solutions…
Added 1 day ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Senior Compliance Testing Analyst is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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