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Added 7 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 8 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 8 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 37 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…join the Physician Billing Operations team. Reporting to the Senior Manager, POS Business Operations, and working closely with the Director, Peri-Operative Services, Strategy, Finance &…
Added 37 mins ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 37 mins ago
TH
Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
…program review, with the successful candidate appointed as a Senior Scientist in the Research Institute (and eligible to maintain this appointment beyond the leadership…
Added 37 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…Billing Specialist to play a strategic role supporting the Senior Manager, Business Operations, to execute strategic priorities related to professional billing…
Added 38 mins ago
K
Director, US Immigration
KPMG
ON · Toronto, Ontario
- Full-time
…immigration attorney to join at the Director level. In this senior role, you will provide strategic advice on complex US business immigration matters, lead client engagements and…
Added 38 mins ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Stakeholder Leadership: Ability to influence senior leaders and navigate complex decisions across Finance, Strategy, People, Risk, Legal and the business.
Added 52 mins ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
The Senior Workday Architect is the design authority for the University’s Workday platform. The role establishes and governs platform architecture, configuration principles, integration…
Added 52 mins ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.
Added 1 hour ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
BT
Senior Accountant
Baker Tilly Canada
The Pas, MB
- Full-time
We are looking for a Senior Accountant to join our team in the Pas, Manitoba - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape what…
Added 1 hour ago
WI
Asset Management Consultant
WSP in Canada
Canada
- Full-time
…comprise regional market development and, working alongside the senior technical team, to provide technical deliverables to clients, including development of asset management plans and…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
St. John's, NL
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kelowna, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sault Ste. Marie, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Prince George, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kamloops, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vernon, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
North Bay, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 1 hour ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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