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Added 8 mins ago
RI
IOS mobile testing
Raas Infotek
Vancouver, BC
- Contract
About this team: This role is in Digital Engineering and Delivery team. This team is responsible for engineering and deploying Engineering solutions for our stores to enhance customer…
Added 8 mins ago
Senior Network Security Administrator
Scotiabank
Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 8 mins ago
A
Estimator, Camp Services
ATCO
Calgary, AB
- Full-time
Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for…
Added 8 mins ago
FS
Solutions Architect, AI/ML
Fidus Systems
Remote, Canada
- Full-time
- Remote
We are seeking a Solutions Architect, AI/ML that will have a critical role in understanding technical project requirements, for existing and potential clients, to assess whether the…
Added 23 mins ago
AI
Senior Identity and Reliability Engneering Specialist - Ping Forgerock
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
SENIOR IDENTITY AND RELIABILITY ENGINEERING SPECIALIST – PING & FORGEROCK
Added 23 mins ago
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Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
…will be on getting things done and delivering high-quality solutions that exceed expectations. You will foster collaboration and work harmoniously with cross-functional teams; building…
Added 23 mins ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and…
Added 23 mins ago
TW
Nitrogen Equipment Operator –Trainee (Class 1 Driver required)
TAPP Workforce Solutions Inc.
Crossfield, AB
- $50,000 to $60,000 CAD / year
- Full-time
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We…
Added 23 mins ago
T
Security Manager
TERAGO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solutions oriented with excellent ability in developing and implementing new strategies and procedures to drive innovation.
Added 23 mins ago
AT
LiDAR Production Analyst (Junior to Senior)
Altis Technology
Toronto, ON · Greater Toronto Area, Canada
- $25 to $35 CAD / hour
- Contract
Are you passionate about geospatial technology and turning complex data into accurate, high-quality mapping solutions? An established organization in the geospatial and mapping industry is…
Added 23 mins ago
FS
Solutions Architect, AI/ML
Fidus Systems
Canada
- Full-time
We are seeking a Solutions Architect, AI/ML that will have a critical role in understanding technical project requirements, for existing and potential clients, to assess whether the…
Added 23 mins ago
TI
Certified Electrician
Tolko Industries
High Prairie, AB
- Full-time
You will use your passion for continuously improving equipment reliability to come up with solutions that keep our industrial electrical equipment and controls repaired and maintained.
Added 23 mins ago
7
Product Designer
7shifts
Remote, Canada
- $105,000 to $130,000 CAD / year
- Full-time
- Remote
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 23 mins ago
AT
Project Coordinator, Corp
ATS Traffic
Edmonton, AB
- Full-time
…challenges and takes initiative to find practical, effective solutions. Are you a natural problem-solver who enjoys finding solutions rather than focusing on obstacles? Do you take…
Added 23 mins ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Lead a small team of Analysts and draw from wider Data Analytics resources within the organization, including Data Engineering
Added 23 mins ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
…design activities for building automation systems. Applies engineering principles and practices for work on assigned projects. Designs cost effective control solutions to meet project…
Added 38 mins ago
BG
Territory Manager
Brandt Group of Companies
Zehner
- Full-time
Prepare customer quotations and proposals in collaboration with engineering, estimating, and operations teams.
Added 38 mins ago
BG
Commercial Electricians
Brandt Group of Companies
Zehner
- Full-time
…be part of a skilled team delivering high-quality electrical solutions across a range of dynamic projects…
Added 38 mins ago
BG
Design Engineer
Brandt Group of Companies
Zehner
- Full-time
Designing engineering systems, machines and devices which meet customers’ needs and which, when produced, comply with sound engineering practices and standards.
Added 38 mins ago
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AI Architect-Governance & Delivery Lead
CGI
Toronto, ON
- Full-time
This is a technical leadership role in an AI-first software engineering organization. Candidates must demonstrate production experience designing GenAI, RAG, and agentic solutions, and…
Added 38 mins ago
IP
Staff Embedded Software Developer
IPG Photonics
Kingston, ON
- Full-time
The group's products are integrated with IPG's industry-leading laser processing solutions and are used to provide quality assurance for high-power laser processing applications in the…
Added 38 mins ago
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Account Service Manager - Toronto (CN Bilingual)
Geek+
Toronto, ON
- Full-time
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses…
Added 38 mins ago
DC
Intermediate Electrical Designer/Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $90,000 to $103,000 CAD / year
- Full-time
Collaborate with the engineering community to generate and validate design concepts and technologies for current and future products.
Added 38 mins ago
DC
Electrical Engineering Technologist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $81,500 to $89,000 CAD / year
- Full-time
The Electrical Engineering Technologist is responsible for assisting Electrical Designers/Engineers in the development and qualification of research and engineering-grade electrical…
Added 38 mins ago
DC
Senior Electrical Engineer/Designer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,333 to $122,500 CAD / year
- Full-time
…electronics, magnetics, system integration, and risk-based engineering while providing technical leadership across multidisciplinary…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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