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Added 4 mins ago
Associate Product Owner
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON
…Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance…
Added 18 mins ago
BP
HR & Pay Systems Analyst
Bruce Power
Bruce Power
- Full-time
Verify accuracy of all Shift Schedules and specialty shift schedules prior to issuance
Added 19 mins ago
DF
HACCP Coordinator
Donald's Fine Foods
Langley (District), BC · Langley, BC
- Full-time
Donald’s Fine Foods (“DFF”) is a family-owned business and has operated for over 30 years. We are a specialty meat processing and distribution company spanning six plants in Alberta,…
Added 33 mins ago
SH
PT Infusion Nurse (Prince George, BC, on-site)
Sentrex Health Solutions
Prince George, BC
- Part-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 33 mins ago
NS
General Surgeon - Aberdeen Regional Hospital - New Glasgow
Nova Scotia Healthcare System
New Glasgow, NS
- Full-time
…the 25,000 square-foot space features two isolation rooms and specialty rooms including triage rooms and two trauma bays with direct access to the helipad. The Level 2 emergency department…
Added 33 mins ago
RS
Registered Nurse, Long-Term Care
Residence St-Louis
Orleans, ON
- Part-time
Related specialty certification (e.g. CNA certification)
Added 33 mins ago
RS
Registered Nurse, Long-Term Care
Residence St-Louis
Orleans, ON
- Part-time
Related specialty certification (e.g. CNA certification)
Added 49 mins ago
EM
HVAC Refrigeration Technician - 3rd Year Apprentice to Journeyman
Enviro-Tech Mechanical Services Ltd.
Vancouver, BC
- Full-time
All technicians receive a company vehicle, specialty tools and uniforms
Added 1 hour ago
LC
Customer Service Department Manager
Loblaw Companies Limited
Yarmouth Indian Reserve No. 33, NS
- Full-time
Previous retail management experience, preferably in a departmental or specialty store setting
Added 1 hour ago
TR
Regional Compliance Officer - Americas
The Redpath Group
North Bay, ON
- Full-time
…development, engineering and technical services and a variety of specialty services are offered around the world, with the expertise and qualifications in place to support any scope of…
Added 1 hour ago
FS
Café Boulud Commis I
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
…paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa,…
Added 1 hour ago
Clinical Nurse Educator - Community Site
Nova Scotia Health and IWK Health
Liverpool, NS
CNA Certification/other specialty certification required or willing to complete
Added 1 hour ago
BP
HR & Pay Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
Verify accuracy of all Shift Schedules and specialty shift schedules prior to issuance
Added 1 hour ago
S
Retail Assistant Store Manager
Skechers
Ottawa, ON
- Part-time
…Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail…
Added 1 hour ago
GF
Personal Trainer - Oakville South Oakville Centre For Women
GoodLife Fitness
Oakville, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 2 hours ago
SC
Production Supervisor
Staples Canada
Winnipeg, MB
- Full-time
Strong familiarity with digital and specialty print products and production techniques.
Added 2 hours ago
R&
L&D Designer/Developer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled L&D Designer/Developer IV to join our client in support of an existing vacancy.
Added 2 hours ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Contribute to NAV CANADA’s overall Technology program with growing experience and knowledge of specialty systems function and field utilization.
Added 2 hours ago
Discipline Lead – Foundations and Structures
Pomerleau
Montreal, QC · Quebec, QC
Experience in both consulting engineering (design firms) and construction (general or specialty contractors), considered an asset.
Added 2 hours ago
Head of discipline – Mechanical & Electrical Engineering
Pomerleau
Montreal, QC
Experience in design consulting (engineering consulting firms) and/or construction (general or specialty contractors) is considered an asset.
Added 2 hours ago
ED
Lead Counsel - 788 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $173,235 CAD / year
- Full-time
- Remote
…interpretation of internal documentation and policies in areas of specialty, advice on authorization and compliance requirements, including interpreting the Export Development Act, the…
Added 2 hours ago
ED
Lead Counsel - 788 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $173,235 CAD / year
- Full-time
- Remote
…interpretation of internal documentation and policies in areas of specialty, advice on authorization and compliance requirements, including interpreting the Export Development Act, the…
Added 2 hours ago
ED
Lead Counsel - 788 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $173,235 CAD / year
- Full-time
- Remote
…interpretation of internal documentation and policies in areas of specialty, advice on authorization and compliance requirements, including interpreting the Export Development Act, the…
Added 2 hours ago
Specialist Solutions
Independent Electricity System Operator
Canada
Added 2 hours ago
ED
Lead Counsel - 788 EN
Export Development Canada | Exportation et développement Canada
Laval, QC
- $112,006 to $173,235 CAD / year
- Full-time
…interpretation of internal documentation and policies in areas of specialty, advice on authorization and compliance requirements, including interpreting the Export Development Act, the…

a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

The analyst will provide real-time technical support for proprietary tools and diagnose customer data submission issues. They will also maintain client relationships, collaborate across functional teams, and assist with data processing and cleansing tasks.

Requirements

Candidates must be bilingual in French and English with strong reading comprehension and problem-solving abilities. Proficiency in MS Office and the ability to manage workloads independently while collaborating with a team are essential.

Skills

Bilingual
French
English
Technical support
Troubleshooting
Data entry
Data processing
Critical thinking
Problem-solving
Multitasking
Time management
Collaboration
MS Office
Communication

Benefits

Paid time off
Holiday options
Volunteering time off
Work from home flexibility
Health coverage
Vision coverage
Dental coverage
Prescription drug coverage
Health care spending account
Retirement savings plan
Tuition reimbursement
Employee assistance programs
Virtual counseling
Ergonomic assessments
Shout out program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Data Collection
Data Management
Marketing Program Management
Analytical Solutions
Agriculture
Crop Protection
Animal Health
Technical Support
Troubleshooting
Data Entry
Data Processing
Data Cleansing
Account Management
JIRA
MS Office
Bilingual
French
English
Communication
Collaboration
Problem-solving
Time Management
Customer Experience
Software Solutions

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