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Aarorn Technologies Inc

Salesforce Functional Lead

Toronto, ON, Canada

Pay: $60 CAD / hour
Job type: Contract
Apply by: Mar 31, 2027
Experience: 5+ years of experience working as a Functional Lead in Salesforce and 3+ years experience financial industry
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Title: Salesforce Functional Lead

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$60/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

We re in search for a Senior Salesforce Functional Lead for the largest Salesforce CRM platform at a leading banking client in Canada. You ll be joining a diverse and inclusive agile lab delivering solutions on Salesforce s Financial Services Cloud. We re pulling all the stops and employing the latest in technology and scaled agile practices to help bring to life the CRM Advisor Platform as part of our goal to become a digitally enabled relationship bank. So if you re a curious problem solver with your fair share of Salesforce implementation war stories, give us a shout and we can tell you more about the journey. We are taking a giant leap towards our goal of becoming a digitally enabled relationship bank.

What will you do?

As a Salesforce Functional Lead, you will act as a critical bridge between business stakeholders and technical delivery teams. This role requires a strategic thinker with deep Salesforce expertise, strong business acumen and leadership capabilities to drive the successful delivery of a scalable, high-impact Salesforce solution

Business Engagement and Requirements Refinement

Collaborate closely with business stakeholders across Retail, Commercial, Advice Centre, Ops, Risk and Compliance, Private Banking and across other cross functions to understand business process, user journey and refine requirements

Lead discovery sessions, workshops and walkthroughs to translate business needs into clearly defined functional requirements in Epics

Challenge assumptions and identify opportunities for process optimization and automation using Salesforce capabilities

Ensure Alignment between business objectives and proposed Salesforce solutions

Strategic Solutioning within a Regulated Environment

Leverage Salesforce Financial Services cloud industry best practices to design strategic solutions that meet business goals

Configure Proof of concept on salesforce demo environment to showcase to the business PO or Stakeholders for quick alignment on solution.

Present to Architectural Design review board for alignment on solution where building custom components

Assess dependencies across legacy back end systems and data warehouses to ensure seamless integration

Propose scalable, reusable solutions that align with enterprise architecture, compliance and data governance

Delivery Execution Oversight

Guide functional designers within the team to convert refined requirements and solution specifications into actionable user stories for the squad developers, ensuring a clear path for development, configuration and integration

Collaborate with Product Owners and technical leads to manage backlog and prioritize features based on business impact

Define KPI's, success metrics and acceptance criteria tied to the business value

Continuous Improvement and Stakeholder Enablement

Drive continuous improvement by identifying opportunities to optimize business processes (reduce manual handoffs, introducing automations wherever possible)

Work with Product Owner to advice change management and training content to ensure successful adoption

What do you need to succeed?

Relevant college, university, or post-graduate degree in Engineering or related education

5+ years of experience working as a Functional Lead in Salesforce and 3+ years experience financial industry

Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environments

Deep understanding of banking workflows, customer and product lifecycle and financial compliance

Strong experience with Salesforce Financial Services cloud (Sales and/or Service) and integration with core banking systems and data lakes

Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teams

Experience with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings

Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

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More about this job

Responsibilities

Bridge business stakeholders and technical teams by leading discovery, refining requirements, and designing scalable Salesforce Financial Services Cloud solutions for a regulated banking environment. Guide functional delivery, backlog prioritization, success metrics, process improvement, and stakeholder enablement to support adoption.

Requirements

Requires a relevant engineering or related college, university, or postgraduate education, at least five years of Salesforce Functional Lead experience, and at least three years in the financial industry. Candidates should have enterprise-scale Salesforce Financial Services Cloud experience, strong banking and compliance knowledge, integration expertise, and the ability to lead cross-functional Agile delivery.

Skills

Salesforce Financial Services Cloud
Requirements Refinement
Business Process Analysis
Solution Design
Banking Workflows
Systems Integration
Agile Delivery
Stakeholder Management
User Stories
Backlog Prioritization
Jira
Confluence
DevOps
Change Management
Data Governance

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Financial Services Cloud
CRM
Banking
Retail Banking
Commercial Banking
Customer Lifecycle
Core Banking Systems
Data Lakes
Requirements Refinement
Functional Requirements
Business Process Optimization
Process Automation
Solution Design
Proof Of Concept
Enterprise Architecture
Compliance
Data Governance
Systems Integration
Agile
Jira
Confluence
DevOps Pipelines
Product Backlog
User Stories
Change Management
Acceptance Criteria
Key Performance Indicators

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