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Added 15 mins ago
Major Incident Management Specialist - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong…
Added 29 mins ago
Privacy Impact Assessment (PIA) Specialist – Senior - RQ11603
S M Software Solutions Inc
Toronto, ON
Internship
Knowledge of Information Technology concepts and processes that impact the protection of personal information, including, but not limited to, Internet tools, system interfaces, information…
Added 29 mins ago
Privacy Impact Assessment (PIA) Specialist – Senior - RQ11603
S M Software Solutions Inc
Toronto, ON
Internship
Knowledge of Information Technology concepts and processes that impact the protection of personal information, including, but not limited to, Internet tools, system interfaces, information…
Added 29 mins ago
Privacy Impact Assessment (PIA) Specialist – Senior - RQ11603
S M Software Solutions Inc
Toronto, ON
Internship
Knowledge of Information Technology concepts and processes that impact the protection of personal information, including, but not limited to, Internet tools, system interfaces, information…
Added 29 mins ago
Financial Planner, Scotia Financial Planning - Whitehorse, Yukon
Scotiabank
Whitehorse, YT
Full-time
Access to leading-edge resources to support your growth, including dedicated marketing support, powerful mobile technology, leading customer relationship management (CRM), portfolio, and…
Added 29 mins ago
Process Engineering Specialist
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Process Engineering Specialist to work out of our Mill Site location near Athabasca, AB. The successful candidate will be…
Added 1 hour ago
Spécialiste en applications cliniques – Échographie (bilingue français-anglais)
GE HEALTHCARE
Remote, Canada
Other · Remote
The Clinical Applications Specialist (CAS) serves as the clinical expert for GE HealthCare's Ultrasound portfolio, partnering with customers throughout the sales and implementation…
Added 1 hour ago
Inside Sales Specialist - North America
Ross Video
Ottawa, ON · Nepean, ON
Full-time
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are…
Added 1 hour ago
IT Cloud Cybersecurity Specialist
Kruger Inc.
Montreal, QC
Full-time
The IT Cloud Cybersecurity Specialist defines, implements, and continuously improves security controls across Microsoft 365, Azure, identity, data protection, SaaS integrations, cloud data…
Added 1 hour ago
Application Administrator
Raise
Calgary, AB
Full-time
The Application Administrator has overall accountability of the applications they support. This role interacts with other administrators (server, network, database) and project teams to…
Added 1 hour ago
Senior Building Design Specialist
Fluor
Vancouver, BC
Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 1 hour ago
Mechanical Plant Layout Design Specialist
Fluor
Vancouver, BC
Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 1 hour ago
Fire Suppression Design Engineering Specialist for Mining & Metals projects
Fluor
Vancouver, BC
Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 1 hour ago
Directional Driller Specialist
SLB
Edmonton, AB · Calgary, AB
Full-time
SLB is seeking an experienced Directional Driller Specialist to join our team in Alberta. In this field-based role, you will be responsible for steering wells at rig sites using SLB…
Added 1 hour ago
Health Access Specialist - FT - Day - Patient Access Services Hamilton NJ
Capital Health (US)
Hamilton, ON
Full-time
…exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient…
Added 2 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Enrolment Services Advisors 1 | Student Support and Advising | Enrolment Services
Added 2 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Enrolment Services Advisors 2 | Student Support and Advising | Enrolment Services
Added 2 hours ago
TSG Specialist I
UPS
Caledon, ON
Full-time
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information…
Added 2 hours ago
Software Quality Analyst – Medical Devices & SaMD
Light AI
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Bachelor's degree in computer science, software engineering, biomedical engineering, information technology, life sciences or a related field, or equivalent relevant experience.
Added 2 hours ago
Specialist, Business Development
Economical Insurance
Ottawa, ON
Full-time
Strong analytical, financial, and problem-solving skills, with the ability to interpret information, identify opportunities, and support informed decision-making.
Added 2 hours ago
Strength and Conditioning Coach – CANSOFCOM (Ottawa)
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Ottawa, ON
$77,120 to $90,780 CAD / year
Temporary
The Strength & Conditioning Coach – CANSOFCOM, under the direction of a Strength and Conditioning Specialist, will work as a part of an interdisciplinary support team composed of Strength &…
Added 2 hours ago
Layout Specialist
AMBICO Limited
Ottawa, ON
Under the direction of the Layout Manager, the Layout Specialist creates drawing packages for AMBICO’s customers and for fabrication in AMBICO’s factory. The jobholder works as a member of…
Added 2 hours ago
Major Incident Management Specialist - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong…
Added 2 hours ago
Product Specialist, Payment Threat Intelligence
Mastercard
Toronto, ON
Full-time
…build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and…
Added 3 hours ago
TECH Specialist
London Drugs Limited
Kelowna, BC
$18.25 to $21.58 CAD / hour
Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…

Closed listing

Abacus Service Corporation

Technical Customer Support Representative

Toronto, ON, Canada
North York, ON, Canada

Pay: $24 to $28 USD / hour
Job type: Contract
Closing date: Oct 28, 2026
Experience: 2+ years of experience in technical support, desktop support, field service, IT support, or a similar technical role.
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Shift Time: 9am-5pm.

Description:

We are looking for a technically strong and hands-on Technical Support Specialist to join our support team. This role will be responsible for providing first-level technical troubleshooting and support for client systems, software applications, computer hardware, and connected imaging devices.
The ideal candidate should be comfortable working directly with clients, remotely connecting to Windows-based systems, diagnosing software and connectivity issues, collecting application and Windows logs, and performing hands-on hardware troubleshooting when required.
The individual should be able to independently investigate an issue, determine whether it is primarily software, hardware, network, or configuration-related, gather the necessary technical information, and either resolve the issue or provide the Software Team with a complete and well-documented escalation.

Key Responsibilities

Remote Technical Support

Contact clients to understand and troubleshoot reported technical issues.
Establish remote connections using TeamViewer, AnyDesk, Remote Desktop, or similar tools.
Guide clients through the process of providing remote access when required.
Navigate Windows systems independently and perform initial troubleshooting.
Reproduce reported issues where possible and document the steps leading to the problem.
Perform initial troubleshooting before escalating issues to the Software Team.
Maintain clear and professional communication with clients.

Application & Log Collection

Locate and collect application logs from designated application folders, including Cellview camera/application folders.
Access and collect relevant information from Windows Event Viewer.
Collect system information, error messages, screenshots, configuration details, and other diagnostic information.
Identify which logs and technical information are relevant to a particular issue.
Provide complete diagnostic information to the Software Team when escalation is required.
Clearly document troubleshooting steps and findings.

Windows & Computer Troubleshooting

Diagnose common Windows operating system issues.
Troubleshoot application installation, configuration, startup, permissions, driver, and compatibility issues.
Troubleshoot Windows services, processes, device drivers, and system configuration.
Identify common causes of application crashes, freezes, errors, and connectivity problems.
Perform Windows updates and basic system maintenance.
Troubleshoot USB devices, peripherals, monitors, network adapters, and other computer hardware.

Network & Connectivity Troubleshooting

Diagnose basic network and connectivity problems remotely.
Troubleshoot Ethernet/Wi-Fi connectivity and communication between computers and connected devices.
Check IP configuration, network adapters, connectivity, and basic network settings.
Use tools such as ipconfig , ping , tracert , and nslookup .
Determine whether an issue is related to the application, computer, network, or connected hardware.
Work with clients to verify network connections between imaging devices, workstations, and related systems.

Windows Installation & System Recovery

Wipe, format, and reinstall Windows on supported laptop and computer systems.
Prepare older Windows-based devices for deployment or reuse.
Install required Windows drivers, applications, and system updates.
Configure computers according to company deployment procedures.
Perform basic system recovery and troubleshooting when a Windows installation becomes corrupted or unstable.
Verify that required applications and connected hardware are functioning correctly after reinstallation.

Hardware & Device Support

Perform basic hands-on hardware troubleshooting and replacement.
Diagnose whether a reported problem is hardware- or software-related.
Inspect and troubleshoot cables, USB connections, power connections, adapters, and peripheral devices.
Replace or adjust components on supported imaging/camera devices where required.
Perform tasks such as camera lens replacement, cable replacement/reconnection, device inspection, and basic mechanical troubleshooting.
Understand the relationship between the physical device, computer, drivers, application, and network.
Escalate hardware problems that require specialized repair or engineering support.

Client Issue Assessment & Escalation

Act as the initial technical point of contact for client-reported issues.
Ask appropriate questions to understand the problem before escalating it.
Determine whether an issue is related to the application/software, Windows, network/connectivity, drivers/configuration, computer hardware, camera/imaging hardware, or cabling/peripherals.
Resolve issues independently whenever possible.
Escalate complex software or engineering issues to the Software Team with all relevant logs, screenshots, diagnostic information, and troubleshooting steps already completed.

Required Qualifications & Technical Skills

2+ years of experience in technical support, desktop support, field service, IT support, or a similar technical role.
Strong working knowledge of Microsoft Windows operating systems.
Comfortable navigating Windows File Explorer, Device Manager, Services, Task Manager, Event Viewer, Control Panel, and Windows Settings.
Experience using TeamViewer, AnyDesk, Remote Desktop, or similar remote-support platforms.
Ability to independently troubleshoot software and computer-related issues.
Ability to locate application folders and collect log files.
Experience working with Windows Event Viewer and system logs.
Basic understanding of TCP/IP networking and Windows network troubleshooting.
Comfortable using tools such as ipconfig , ping , tracert , and nslookup .
Experience installing/reinstalling Windows and configuring Windows-based computers.
Ability to install drivers and troubleshoot hardware/software compatibility issues.
Basic hands-on hardware troubleshooting experience.
Comfortable working with cables, connectors, USB devices, computer peripherals, and electronic equipment.
Strong ability to distinguish between software, hardware, network, and configuration issues.
Strong documentation and communication skills.
Ability to work independently and methodically troubleshoot unfamiliar problems.

Preferred Qualifications

Experience supporting medical imaging, ophthalmology, camera, diagnostic, laboratory, or other specialized equipment.
Experience troubleshooting camera or imaging devices.
Experience replacing or servicing basic hardware components.
Experience with Windows deployment, imaging, or system recovery.
Familiarity with device drivers, USB communication, Ethernet-connected devices, and peripheral hardware.
Basic understanding of application logs and crash/error diagnostics.
Experience working with Azure-connected or cloud-based applications.
Experience supporting clients remotely across multiple locations.

Required Soft Skills

The successful candidate should:

Be a hands-on problem solver rather than relying exclusively on scripted troubleshooting procedures.
Be comfortable investigating unfamiliar technical problems.
Be able to ask the right questions and understand what the client is actually experiencing.
Be patient and professional when guiding non-technical clients through troubleshooting steps.
Be able to independently navigate a Windows computer and locate relevant technical information.
Have strong attention to detail when collecting logs and documenting issues.
Be comfortable working independently without requiring constant technical direction.
Know when an issue can be resolved independently and when it should be escalated.
Be willing to work on both software and physical hardware.
Be comfortable learning specialized equipment and company-specific applications.

Expected Troubleshooting Process

The individual should be able to independently work through the following process when receiving a client-reported issue:

Client reports issue → Contact client → Establish remote connection → Understand/reproduce issue → Check application/Windows/network → Collect logs → Perform initial troubleshooting → Determine software vs. hardware vs. network issue → Resolve or escalate with complete technical information.

For hardware-related issues:

Inspect device → Check cables/connections → Test hardware → Identify likely hardware failure → Perform basic repair/replacement where appropriate → Verify device operation → Document results.

About employer

More about this job

Responsibilities

Provide first-level technical support to clients by remotely diagnosing and troubleshooting Windows systems, applications, networks, and connected imaging devices. Collect logs and diagnostic evidence, perform basic system and hardware repairs, document findings, and resolve issues or escalate them to the Software Team.

Requirements

Requires at least two years of experience in technical, desktop, field-service, or IT support, strong Windows troubleshooting skills, familiarity with remote-support tools and basic TCP/IP diagnostics, and experience installing Windows and troubleshooting hardware. Candidates should communicate professionally, document issues carefully, work independently, and distinguish software, hardware, network, and configuration problems; specialized imaging or medical equipment experience is preferred.

Skills

Windows Troubleshooting
Remote Technical Support
Application Log Collection
Windows Event Viewer
TCP/IP Networking
Network Troubleshooting
Windows Installation and Recovery
Driver Installation
Hardware Troubleshooting
Camera and Imaging Device Support
Client Communication
Technical Documentation
Issue Assessment and Escalation
TeamViewer
AnyDesk
Remote Desktop

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows
TeamViewer
AnyDesk
Remote Desktop
Windows Event Viewer
Device Manager
Task Manager
Windows Services
TCP/IP
Ipconfig
Ping
Tracert
Nslookup
Windows Installation
Windows System Recovery
Device Drivers
Application Logs
Network Troubleshooting
USB Devices
Ethernet
Wi-Fi
Camera Devices
Medical Imaging
Hardware Replacement
Azure-Connected Applications
Client Support
Technical Documentation

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