Find work in Canada.

324,759 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 13 mins ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 13 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 1 hour ago
Underground Mine Surveyor
AMPS - Your Partner in Technical Services
Calgary, AB
Full-time
…Australia. Founded in 2011, AMPS specialises in operational engineering, mine surveying, training, and operational improvement, delivering high-quality technical outcomes at mining…
Added 1 hour ago
Digital Consulting Architect, CPQ
Zaelab
Remote, Canada
Full-time · Remote
Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with…
Added 3 hours ago
Do Not Apply - Sr Technical Training Specialist
Resideo
Winnipeg, MB
Full-time
…life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together…
Added 4 hours ago
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 5 hours ago
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 6 hours ago
Engineer, Design
AVI-SPL Canada
Calgary, AB
Full-time
Participate in client discussions to explain design concepts and demonstrate how proposed systems meet their needs.
Added 6 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 6 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 6 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 7 hours ago
Process Engineering Specialist
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Process Engineering Specialist to work out of our Mill Site location near Athabasca, AB. The successful candidate will be…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 8 hours ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 8 hours ago
Mechanical Support
CPKC
Winnipeg, MB
Full-time
As a Mechanical Support Specialist, you’ll play a key role in a fast-paced production environment, contributing to the manufacturing and maintenance of critical railway components. From…
Added 8 hours ago
Senior Procurement Contract Specialist
Worley
Edmonton, AB
Full-time
Worley Canada Construction is seeking a Senior Procurement Specialist to lead procurement activities across complex project scopes, including engineered equipment, bulk permanent materials,…
Added 8 hours ago
Fire Suppression Design Engineering Specialist for Mining & Metals projects
Fluor
Vancouver, BC
Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 9 hours ago
Software Quality Analyst – Medical Devices & SaMD
Light AI
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Reporting to the Director, Quality Systems & Validation, this position will serve as a hands-on Quality and software-validation resource working closely with Software Engineering, Product,…
Added 9 hours ago
Senior Specialist, Quality Improvement
Ontario Health | Santé Ontario
Toronto, ON
Full-time
…join the Acute and Hospital-Based Care portfolio. As a Senior Specialist, Quality Improvement, you will collaborate with provincial, regional, and local partners, along with clinical…
Added 10 hours ago
System Technologist, Process Controls
Lactalis Canada
Brampton, ON
Full-time
The Process Control Specialist serves as a member of the Maintenance Team and is accountable for industrial automation within the plant including all programmable logic controls, servo…

Closed listing

Abacus Service Corporation

Technical Customer Support Representative

Toronto, ON, Canada
North York, ON, Canada

Pay: $24 to $28 USD / hour
Job type: Contract
Closing date: Oct 28, 2026
Experience: 2+ years of experience in technical support, desktop support, field service, IT support, or a similar technical role.
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 1 hour ago
Customer Service Representative (CSR)
Codentrel · Mississauga, ON, Canada
Added 10 hours ago
Customer Service Representative
Linde · Markham, ON, Canada
Added 12 hours ago
Customer Service Representative
Farm Boy Inc. · Toronto, ON, Canada
From $18 CAD / hour
Added 12 hours ago
Temporary Customer Service Representative - 16 York
Reimagined Parking · Toronto, ON, Canada
$18.97 CAD / hour

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Shift Time: 9am-5pm.

Description:

We are looking for a technically strong and hands-on Technical Support Specialist to join our support team. This role will be responsible for providing first-level technical troubleshooting and support for client systems, software applications, computer hardware, and connected imaging devices.
The ideal candidate should be comfortable working directly with clients, remotely connecting to Windows-based systems, diagnosing software and connectivity issues, collecting application and Windows logs, and performing hands-on hardware troubleshooting when required.
The individual should be able to independently investigate an issue, determine whether it is primarily software, hardware, network, or configuration-related, gather the necessary technical information, and either resolve the issue or provide the Software Team with a complete and well-documented escalation.

Key Responsibilities

Remote Technical Support

Contact clients to understand and troubleshoot reported technical issues.
Establish remote connections using TeamViewer, AnyDesk, Remote Desktop, or similar tools.
Guide clients through the process of providing remote access when required.
Navigate Windows systems independently and perform initial troubleshooting.
Reproduce reported issues where possible and document the steps leading to the problem.
Perform initial troubleshooting before escalating issues to the Software Team.
Maintain clear and professional communication with clients.

Application & Log Collection

Locate and collect application logs from designated application folders, including Cellview camera/application folders.
Access and collect relevant information from Windows Event Viewer.
Collect system information, error messages, screenshots, configuration details, and other diagnostic information.
Identify which logs and technical information are relevant to a particular issue.
Provide complete diagnostic information to the Software Team when escalation is required.
Clearly document troubleshooting steps and findings.

Windows & Computer Troubleshooting

Diagnose common Windows operating system issues.
Troubleshoot application installation, configuration, startup, permissions, driver, and compatibility issues.
Troubleshoot Windows services, processes, device drivers, and system configuration.
Identify common causes of application crashes, freezes, errors, and connectivity problems.
Perform Windows updates and basic system maintenance.
Troubleshoot USB devices, peripherals, monitors, network adapters, and other computer hardware.

Network & Connectivity Troubleshooting

Diagnose basic network and connectivity problems remotely.
Troubleshoot Ethernet/Wi-Fi connectivity and communication between computers and connected devices.
Check IP configuration, network adapters, connectivity, and basic network settings.
Use tools such as ipconfig , ping , tracert , and nslookup .
Determine whether an issue is related to the application, computer, network, or connected hardware.
Work with clients to verify network connections between imaging devices, workstations, and related systems.

Windows Installation & System Recovery

Wipe, format, and reinstall Windows on supported laptop and computer systems.
Prepare older Windows-based devices for deployment or reuse.
Install required Windows drivers, applications, and system updates.
Configure computers according to company deployment procedures.
Perform basic system recovery and troubleshooting when a Windows installation becomes corrupted or unstable.
Verify that required applications and connected hardware are functioning correctly after reinstallation.

Hardware & Device Support

Perform basic hands-on hardware troubleshooting and replacement.
Diagnose whether a reported problem is hardware- or software-related.
Inspect and troubleshoot cables, USB connections, power connections, adapters, and peripheral devices.
Replace or adjust components on supported imaging/camera devices where required.
Perform tasks such as camera lens replacement, cable replacement/reconnection, device inspection, and basic mechanical troubleshooting.
Understand the relationship between the physical device, computer, drivers, application, and network.
Escalate hardware problems that require specialized repair or engineering support.

Client Issue Assessment & Escalation

Act as the initial technical point of contact for client-reported issues.
Ask appropriate questions to understand the problem before escalating it.
Determine whether an issue is related to the application/software, Windows, network/connectivity, drivers/configuration, computer hardware, camera/imaging hardware, or cabling/peripherals.
Resolve issues independently whenever possible.
Escalate complex software or engineering issues to the Software Team with all relevant logs, screenshots, diagnostic information, and troubleshooting steps already completed.

Required Qualifications & Technical Skills

2+ years of experience in technical support, desktop support, field service, IT support, or a similar technical role.
Strong working knowledge of Microsoft Windows operating systems.
Comfortable navigating Windows File Explorer, Device Manager, Services, Task Manager, Event Viewer, Control Panel, and Windows Settings.
Experience using TeamViewer, AnyDesk, Remote Desktop, or similar remote-support platforms.
Ability to independently troubleshoot software and computer-related issues.
Ability to locate application folders and collect log files.
Experience working with Windows Event Viewer and system logs.
Basic understanding of TCP/IP networking and Windows network troubleshooting.
Comfortable using tools such as ipconfig , ping , tracert , and nslookup .
Experience installing/reinstalling Windows and configuring Windows-based computers.
Ability to install drivers and troubleshoot hardware/software compatibility issues.
Basic hands-on hardware troubleshooting experience.
Comfortable working with cables, connectors, USB devices, computer peripherals, and electronic equipment.
Strong ability to distinguish between software, hardware, network, and configuration issues.
Strong documentation and communication skills.
Ability to work independently and methodically troubleshoot unfamiliar problems.

Preferred Qualifications

Experience supporting medical imaging, ophthalmology, camera, diagnostic, laboratory, or other specialized equipment.
Experience troubleshooting camera or imaging devices.
Experience replacing or servicing basic hardware components.
Experience with Windows deployment, imaging, or system recovery.
Familiarity with device drivers, USB communication, Ethernet-connected devices, and peripheral hardware.
Basic understanding of application logs and crash/error diagnostics.
Experience working with Azure-connected or cloud-based applications.
Experience supporting clients remotely across multiple locations.

Required Soft Skills

The successful candidate should:

Be a hands-on problem solver rather than relying exclusively on scripted troubleshooting procedures.
Be comfortable investigating unfamiliar technical problems.
Be able to ask the right questions and understand what the client is actually experiencing.
Be patient and professional when guiding non-technical clients through troubleshooting steps.
Be able to independently navigate a Windows computer and locate relevant technical information.
Have strong attention to detail when collecting logs and documenting issues.
Be comfortable working independently without requiring constant technical direction.
Know when an issue can be resolved independently and when it should be escalated.
Be willing to work on both software and physical hardware.
Be comfortable learning specialized equipment and company-specific applications.

Expected Troubleshooting Process

The individual should be able to independently work through the following process when receiving a client-reported issue:

Client reports issue → Contact client → Establish remote connection → Understand/reproduce issue → Check application/Windows/network → Collect logs → Perform initial troubleshooting → Determine software vs. hardware vs. network issue → Resolve or escalate with complete technical information.

For hardware-related issues:

Inspect device → Check cables/connections → Test hardware → Identify likely hardware failure → Perform basic repair/replacement where appropriate → Verify device operation → Document results.

About employer

More about this job

Responsibilities

Provide first-level technical support to clients by remotely diagnosing and troubleshooting Windows systems, applications, networks, and connected imaging devices. Collect logs and diagnostic evidence, perform basic system and hardware repairs, document findings, and resolve issues or escalate them to the Software Team.

Requirements

Requires at least two years of experience in technical, desktop, field-service, or IT support, strong Windows troubleshooting skills, familiarity with remote-support tools and basic TCP/IP diagnostics, and experience installing Windows and troubleshooting hardware. Candidates should communicate professionally, document issues carefully, work independently, and distinguish software, hardware, network, and configuration problems; specialized imaging or medical equipment experience is preferred.

Skills

Windows Troubleshooting
Remote Technical Support
Application Log Collection
Windows Event Viewer
TCP/IP Networking
Network Troubleshooting
Windows Installation and Recovery
Driver Installation
Hardware Troubleshooting
Camera and Imaging Device Support
Client Communication
Technical Documentation
Issue Assessment and Escalation
TeamViewer
AnyDesk
Remote Desktop

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows
TeamViewer
AnyDesk
Remote Desktop
Windows Event Viewer
Device Manager
Task Manager
Windows Services
TCP/IP
Ipconfig
Ping
Tracert
Nslookup
Windows Installation
Windows System Recovery
Device Drivers
Application Logs
Network Troubleshooting
USB Devices
Ethernet
Wi-Fi
Camera Devices
Medical Imaging
Hardware Replacement
Azure-Connected Applications
Client Support
Technical Documentation

Report this job