IT Support Technician (Part-time)

About AltaCom

AltaCom is a Calgary-based IT services company. We look after the technology for Small to Medium size businesses - law firms, accounting practices, distributors and more - covering managed IT, cybersecurity, Microsoft 365, cloud and business software. Our clients count on us to keep their people working, and we take that seriously.

The role

We're hiring a part-time IT Support Technician to help our team resolve everyday tech issues for clients. This is an entry-level role: we care more about curiosity and a willingness to learn than a long résumé. You'll work alongside experienced technicians and get real, hands-on experience with business IT.

This role is a great fit for college or university students in IT or a related program, or semi-retired IT professionals who want flexible, meaningful part-time work.

What you'll do

• Respond to client support requests by phone, email and remote session
• Troubleshoot Windows PCs, laptops, printers and peripherals
• Help users with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, passwords and MFA
• Set up new computers and accounts for new hires, and offboard departing users
• Diagnose basic network issues such as Wi-Fi, connectivity and printer access
• Document your work clearly in our ticketing system
• Escalate more complex issues to senior technicians, and learn from how they're solved

What we're looking for

• Working knowledge of Microsoft 365 from a user or admin perspective
• Comfort troubleshooting PC hardware and software issues
• Basic networking knowledge: IP addressing, DNS, DHCP, Wi-Fi
• A quick learner who is willing to pick up new tools and processes
• Clear, patient communication with non-technical people
• Reliability and good judgment when handling client systems and information

Nice to have

• Customer service experience (retail, help desk, call centre or similar) - a strong asset
• Enrolment in, or completion of, an IT, computer science or networking program
• Certifications such as CompTIA A+, Network+ or Microsoft 365 Fundamentals
• Experience with remote support tools or a ticketing system

Schedule, location and pay

• Openings: Two positions - one in the Abbotsford, Surrey and Vancouver area (BC), and one in Lethbridge (AB). Includes on-site support at local client locations.
• Hours: Part-time, 16 to 24 hours per week. We'll work around class schedules where we can.
• Pay: Based on experience, discussed at interview.
• Growth: Hands-on training, mentorship from senior technicians, and room to grow your responsibilities.

How to apply

Send your résumé and a few lines about why this role interests you to career@altacom.ca. Tell us about a tech problem you solved - for yourself, a friend or a customer. We read every application and will reach out to shortlisted candidates.