Associate Field Service Technician
- Dartmouth, NS, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Your role and responsibilities
In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.
The work model for the role is: Hybrid
You will be mainly accountable for:
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
Your role and responsibilities
In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.
The work model for the role is: Hybrid
You will be mainly accountable for:
- Handle customer service-related issues while fostering strong customer relationships and working to resolve technical problems on-site.
- Communicate effectively with plant operators, plant management, third-party vendors, and ABB personnel in support of service operations.
- Troubleshoot and repair DCS equipment by applying technical knowledge, diagnostic skills, and experience to identify and resolve issues.
- Troubleshoot equipment and process-related problems, provide clear recommendations to customers, and implement effective technical solutions. Identify improvement opportunities and recommend potential solutions.
- Prepare, deliver, and present service documentation, including reports for new installations, maintenance activities, and audits.
- Travel regularly within Eastern Canada and occasionally throughout Canada, the United States, and internationally to provide on-site services, project support, and training as required
- Diploma in Electrical and Computer Engineering Technology (Automation and Instrumentation Option) or an equivalent program. Recent graduates are encouraged to apply.
- Educational experience with control systems (DCS and PLCs); ABB-specific knowledge would be considered an asset.
- Customer-focused, adaptable, and community-minded.
- Strong communication, interpersonal, and teamwork skills.
- Strong technical aptitude, a commitment to safety.
- Willingness to occasionally work in offshore platform environment.
- Valid driver's license and willingness to travel within Canada and internationally.
- Must already possess the authorization required to work for ABB in Canada and be available to travel to any of our Canadian customer sites.
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
- Women
- Indigenous Peoples
- Members of visible minorities
- Persons with disabilities
More about this job
Responsibilities
Resolve customer service issues and troubleshoot, repair, and maintain DCS equipment and related processes at customer sites. Communicate with customers and service partners, recommend and implement technical solutions, identify improvements, and prepare service documentation while traveling to support installations, maintenance, projects, and training.
Requirements
A diploma in Electrical and Computer Engineering Technology with an Automation and Instrumentation option, or an equivalent program, is required; recent graduates are encouraged to apply. Candidates should have educational experience with DCS and PLC control systems, strong technical and communication skills, a valid driver's license, authorization to work in Canada, and willingness to travel and occasionally work offshore.
Skills
- Customer Service
- Technical Troubleshooting
- DCS Equipment Repair
- Control Systems
- PLC Systems
- Diagnostic Skills
- Technical Problem-Solving
- Technical Recommendations
- Service Documentation
- Communication
- Interpersonal Skills
- Teamwork
- Safety
- Adaptability
- Travel Readiness
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Customer Service & Support
- Technology
- Manufacturing
Keywords
- Distributed Control Systems (DCS)
- Automation
- Instrumentation
- Electrical Engineering Technology
- Computer Engineering Technology
- Field Service
- Customer Service
- On-Site Service
- Equipment Troubleshooting
- Equipment Repair
- Control Systems
- Process Troubleshooting
- Technical Diagnostics
- Maintenance
- New Installations
- Service Documentation
- Service Reports
- Audits
- Project Support
- Customer Training
- Technical Solutions
- Continuous Improvement
- Safety Guidelines
- Offshore Platforms
- Travel