Regional Channel Representative - Western Region
- Coquitlam, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8 years of experience in channel management, sales operations, inside sales, or distribution, preferably within the electrical or industrial sector.
- Posting language
- English
- Posted
Original job description
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Your Role And Responsibilities
The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory management, partner enablement, and logistics - allowing Regional Sales Managers and Sales Representatives to concentrate on what they do best: building relationships with end users, electrical contractors, and developing project opportunities. By owning the day-to-day channel responsibilities, the Channel Representative ensures consistent, professional partner experiences while the sales team drives revenue through strategic customer engagement.
The work model for the role is: Hybrid
This role is contributing to the ELSP/SB Business Unit in Western Canada.
You will be mainly accountable for:
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
Your Role And Responsibilities
The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory management, partner enablement, and logistics - allowing Regional Sales Managers and Sales Representatives to concentrate on what they do best: building relationships with end users, electrical contractors, and developing project opportunities. By owning the day-to-day channel responsibilities, the Channel Representative ensures consistent, professional partner experiences while the sales team drives revenue through strategic customer engagement.
The work model for the role is: Hybrid
This role is contributing to the ELSP/SB Business Unit in Western Canada.
You will be mainly accountable for:
- Maintain channel operational excellence by managing pricing programs, processing stock returns and defective equipment claims, and ensuring accurate channel administration.
- Manage partner operational escalations and coordinate resolution of order, service, and process-related issues with internal stakeholders and distribution partners.
- Support inventory management by working with distribution partners to maintain agreed stocking levels and monitoring stock health, including slow-moving and excess inventory.
- Identify and support inventory growth opportunities through new stocking programs and collaboration with channel partners.
- Coordinate channel partner training and onboarding, ensuring participation in ABB training programs, Empower portal access, and alignment with ABB processes and service expectations.
- Communicate product and program updates to channel partners, including new product launches, process changes, and end-of-life notifications.
- Maintain and manage channel sales support tools and assets, including ABB demonstration equipment, marketing materials, and partner-facing resources.
- Plan and coordinate channel engagement activities, including trade shows, counter days, product launches, promotional campaigns, and other partner events.
- Support Channel Quarterly Business Reviews (QBRs) by coordinating review activities, preparing materials, and partnering with Regional Sales Managers.
- Track and report channel performance metrics, including sell-through rates, inventory turns, stock health, and partner performance, while providing market and competitive insights to support business decision-making.
- 8 years of experience in channel management, sales operations, inside sales, or distribution, preferably within the electrical or industrial sector.
- Strong organizational, administrative, and communication skills, with the ability to effectively collaborate with distributor partners and cross-functional teams.
- Experience managing pricing programs, SPAs, order management processes, and channel operations.
- Proficiency with CRM systems and Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
- Self-motivated and detail-oriented professional capable of managing multiple priorities in a fast-paced environment; post-secondary education in Business, Electrical Technology, or a related field is an asset.
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
- Women
- Indigenous Peoples
- Members of visible minorities
- Persons with disabilities
More about this job
Responsibilities
Manage channel operations, pricing programs, inventory health, partner escalations, training, and communications for distribution partners in Western Canada. Coordinate partner events and quarterly business reviews, maintain sales support resources, and report channel performance and market insights.
Requirements
Requires 8 years of experience in channel management, sales operations, inside sales, or distribution, preferably in the electrical or industrial sector. Candidates should have strong organizational, administrative, and communication skills; experience with pricing programs, special pricing agreements, order management, and channel operations; and proficiency with CRM and Microsoft Office, while relevant post-secondary education is an asset.
Skills
- Channel Operations
- Channel Management
- Inventory Management
- Pricing Programs
- Special Pricing Agreements
- Order Management
- Partner Enablement
- Operational Escalation Resolution
- Channel Training and Onboarding
- CRM Systems
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Performance Reporting
- Event Coordination
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Logistics
- Customer Service & Support
- Marketing
- Administrative
Keywords
- Channel Operations
- Channel Management
- Sales Operations
- Inside Sales
- Distribution
- Electrical Sector
- Industrial Sector
- Pricing Programs
- Special Pricing Agreements
- Order Management
- Inventory Management
- Stock Returns
- Defective Equipment Claims
- Partner Enablement
- Distributor Partners
- CRM Systems
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Empower Portal
- Channel Performance Metrics
- Sell-Through Rates
- Inventory Turns
- Quarterly Business Reviews
- Trade Shows
- Product Launches
- Promotional Campaigns
- Market Insights
- Competitive Insights