Senior Field Service Technician - Electrification
- Montreal, QC, Canada
- Saint-Laurent, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
The Senior Field Service Technician role is a critical position within ABB’s Electrification Service division, focused on delivering high-quality technical services for electrical distribution infrastructure. The primary objective is to ensure the safe, efficient, and profitable execution of complex service projects involving high-, medium-, and low-voltage electrical systems. This role combines technical expertise, customer engagement, and business acumen to support ABB’s mission of ensuring reliable electrical system operation and customer satisfaction.
Responsibilities:
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
The Senior Field Service Technician role is a critical position within ABB’s Electrification Service division, focused on delivering high-quality technical services for electrical distribution infrastructure. The primary objective is to ensure the safe, efficient, and profitable execution of complex service projects involving high-, medium-, and low-voltage electrical systems. This role combines technical expertise, customer engagement, and business acumen to support ABB’s mission of ensuring reliable electrical system operation and customer satisfaction.
Responsibilities:
- Technical Service Delivery
- System Testing and Commissioning: Perform comprehensive testing, commissioning, troubleshooting, repairs, upgrades, and installations on a variety of electrical systems, including switchgear, transformers, protective relays, and control systems.
- Project Management: Plan and execute service projects from start to finish, ensuring compliance with safety, environmental, and quality standards while optimizing operational efficiency and profitability.
- Diagnostics and Optimization: Leverage advanced expertise in electrical system diagnostics and protective relaying to identify and resolve complex technical issues, improving customer system performance and reliability.
- Business Development and Customer Relationships
- Customer Engagement: Proactively interact with customers to understand their operational needs, recommend tailored solutions, and build long-term relationships.
- Opportunity Identification: Support business growth by identifying new service opportunities aligned with customer needs and company strategy.
- Education: College diploma or university degree in Electrical Engineering or a related field.
- Technical Expertise: 5+ years of hands-on experience maintaining high-, medium-, and low-voltage electrical systems, including switchgear, transformers, protective relays, and control systems.
- Troubleshooting Skills: Strong electrical and mechanical troubleshooting abilities, with proficiency in interpreting electrical schematics and technical procedures.
- Safety and Standards: In-depth understanding of electrical safety practices, industry standards, and environmental regulations.
- Communication: Excellent written and verbal communication skills in both French and English, with the ability to clearly explain technical concepts to diverse audiences. English is required to communicate with customers outside of Quebec.
- Travel Flexibility: Willingness to travel locally and nationally (approximately 20%), work overtime, and respond to service calls outside regular business hours as required.
- Product Knowledge: Knowledge of ABB Electrification products and services, or comparable products and solutions from other manufacturers.
Employment Equity & Inclusion Statement (Canada)
ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
- Women
- Indigenous Peoples
- Members of visible minorities
- Persons with disabilities
More about this job
Responsibilities
Test, commission, troubleshoot, repair, upgrade, and install electrical distribution systems, including switchgear, transformers, protective relays, and control systems. Plan and deliver service projects safely and profitably while advising customers, strengthening relationships, and identifying service opportunities.
Requirements
Requires a college diploma or university degree in Electrical Engineering or a related field, plus at least five years of hands-on experience with high-, medium-, and low-voltage electrical systems. Candidates need strong electrical and mechanical troubleshooting skills, knowledge of safety standards, French and English communication skills, and flexibility for travel, overtime, and after-hours service calls.
Skills
- Electrical System Testing
- Commissioning
- Troubleshooting
- Electrical Repairs
- System Upgrades
- Electrical Installations
- Project Management
- Protective Relaying
- Electrical Diagnostics
- Customer Engagement
- Business Development
- Electrical Schematics
- High-Voltage Systems
- Medium-Voltage Systems
- Low-Voltage Systems
- Electrical Safety
Visa sponsorship
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Categories
- Engineering
- Trades
- Energy
- Customer Service & Support
- Management & Leadership
Keywords
- Electrical Distribution Infrastructure
- High-Voltage Systems
- Medium-Voltage Systems
- Low-Voltage Systems
- Switchgear
- Transformers
- Protective Relays
- Control Systems
- Testing
- Commissioning
- Troubleshooting
- Repairs
- Upgrades
- Installations
- Electrical Schematics
- Electrical Safety
- Environmental Regulations
- Industry Standards
- Project Management
- System Diagnostics
- Protective Relaying
- Customer Relationships
- Service Opportunities
- ABB Electrification
- French
- English