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Added 3 mins ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role
Added 1 hour ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Added 1 hour ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
Post-secondary education in electronics, telecommunications, AV integration, or a related technical field
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TC
Customer Service Representative (Switchboard)
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Belleville, ON
- Temporary
…People & Corporate Services Department as a Customer Service Representative…
Added 2 hours ago
IF
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- Full-time
Provision of ongoing support to existing accounts and to dealer network to ensure customers retention, generate additional or replacement.
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IF
Rental Account Manager
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- Full-time
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Added 3 hours ago
Technical Service Representative, ACT (Mississauga, ON)
Getinge
Mississauga, ON
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 3 hours ago
Technical Service Representative, ACT (Calgary, Alberta)
Getinge
Calgary, AB
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 3 hours ago
EI
Territory Representative, Hospitality Sales & Service
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Corner Brook, NL
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Newfoundland market. As an industry leader, we need talented people like you to help us continue to…
Added 4 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
…empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs…
Added 4 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
…empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs…
Added 4 hours ago
CO
Waste Collection Program Co-ordinator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…events, non-residential roadside collection programs, solid waste support programs, bag tag program, and roadside litter container program, including equipment supplies and updating of…
Added 4 hours ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
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Guelph, ON · Mississauga, ON
- Full-time
…none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills…
Added 5 hours ago
PH
Training Lead, BC Health Workday
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BC · British Columbia, Canada
- Full-time
Provides education, consultation, guidance and support to staff on curriculum design, materials development and effective learning strategies including teaching, facilitation and simulation…
Added 5 hours ago
IW
Senior Manager, Business Development
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MB · Manitoba, Canada
- Full-time
…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…
Added 5 hours ago
IW
Senior Manager, Business Development
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BC · British Columbia, Canada
- Full-time
…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…
Added 5 hours ago
IW
Senior Manager Real Estate Operations
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…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
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Director, Citizen Development & Employee Technology Experience Pod Owner
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ON · Ontario, Canada
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…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
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Director, Citizen Development & Employee Technology Experience Pod Owner
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Dementia Resource Consultant - Middlesex - UH
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Added 5 hours ago
RU
Office Clerk
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- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 5 hours ago
E
Systems Designer
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Added 6 hours ago
IW
Senior Manager, Business Development
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AB · Alberta, Canada
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…address complex operational issues, and adapt processes to support consistent, high-quality, and timely onboarding outcomes across the Field Network and Head…
Added 6 hours ago
MP
Inside Sales Representative
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- Full-time
Ensures customer complaints information are forwarded to Field Development Metallurgist.
Added 6 hours ago
F
Operations Manager
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ABB

Service Manager

Mississauga, ON, Canada

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually. · Full-time

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Job details

Pay: While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: Hybrid

This role is contributing to: ABB Robotics Canada

This role reports to the: Business Manager - Operations and Portfolio

You will be mainly accountable for:

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
Supports Sales resources in customer meetings.
Guides, motivates, and develops direct and indirect reports.
Improves service availability, provides training, and develops capabilities and competencies.
Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
Accountable to build an effective, capable, and high-performing organization.

Qualifications for the role:

You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Proven ability to develop and execute service strategies that drive business growth, customer satisfaction, and operational excellence.
Strong financial and business acumen, including experience managing budgets, P&L performance, and key operational KPIs.
Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
Ability to drive continuous improvement initiatives, optimize service delivery, and implement best practices across the organization.
Excellent leadership, communication, and stakeholder management skills with the ability to influence and drive results across multiple functions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women
Indigenous peoples
Members of visible minorities
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

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More about this job

Responsibilities

Lead ABB Robotics Canada's service organization, implement service strategy, and manage the unit's P&L and performance targets to achieve profitable growth and improve productivity. Develop service products and capabilities, strengthen customer relationships, collaborate with Sales, and build a high-performing team.

Requirements

Requires 12 or more years of end-to-end service management experience leading service, field service, maintenance, or aftermarket operations; robotics industry experience is an asset. Candidates should demonstrate strategic, financial, customer relationship, continuous improvement, and team leadership capabilities, including experience managing budgets, P&L performance, and operational KPIs.

Skills

Service Management
Service Strategy
Profit And Loss Management
Budget Management
Financial Acumen
Operational KPI Management
Service Growth
Customer Satisfaction
Team Leadership
Coaching And Development
Sales Collaboration
Continuous Improvement
Service Delivery Optimization
Stakeholder Management
Operational Excellence

Visa sponsorship

Not detected in the job text

Keywords

ABB Robotics
Robotics
Service Management
Service Strategy
Field Service
Maintenance Operations
Aftermarket Operations
Profit And Loss
Budget Management
Operational KPIs
Service Productivity
Service Products
Portfolio Development
Customer Satisfaction
Customer Retention
Sales Collaboration
Service Availability
Training
Team Development
Continuous Improvement
Service Delivery
Operational Excellence
Performance Targets
Investment Management
Stakeholder Management

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