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Added 6 mins ago
HR
Manager, Primary Care Programs and Clinical Operations
Humber River FHT
Toronto, ON
- Full-time
Humber River Family Health Team is seeking a collaborative and experienced Manager, Primary Care Programs and Clinical Operations to lead the day-to-day operations of its assigned…
Added 6 mins ago
M
Senior Manager, Regional Control
Metrolinx
Oakville, ON
- Full-time
Network Operations is seeking a Senior Manager Regional Control to provide leadership, support and direction for the 24/7 Metrolinx operation. Within the NOC, this position will ensure…
Added 6 mins ago
CF
Social Worker/Registered Psychotherapist
Couchiching Family Health Team
Orillia, ON
- Full-time
Support supervisees in developing clinical skills, professional judgement, ethical decision-making, and the application of evidence-informed mental health practices.
Added 6 mins ago
SC
Field Coordinator
Stonerise Construction
London, ON
- $45,000 to $50,000 USD / year
- Full-time
Coordinate site deliveries, materials, equipment, staging, and storage, and follow up with suppliers and subcontractors on delivery timing and outstanding site requirements
Added 6 mins ago
QM
Technicien en ressources humaines / Human Resources Technician
Quantum Management Services Ltd.
Montreal, QC
- $55,000 CAD / year
- Contract
Reporting to the Human Resources Manager, you will contribute to a wide range of HR activities, including employee administration, recruitment, onboarding, payroll support, benefits…
Added 21 mins ago
AC
Back-end Developer – Proactive Hiring
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…APIs for the frontend. This role will be responsible for the application’s performance, reliability, and scalability. Proactive and collaborative, Back-end developers optimize databases,…
Added 36 mins ago
NA
INFORMATION TECHNOLOGY SPECIALIST (NETWORK)
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will ensure the rigorous application of information security/information assurance policies, principles and practices in the delivery of network services.
Added 36 mins ago
WO
Human Resources and Labour Relations Generalist
Western Ottawa Community Resource Centre
Ottawa, ON · Kanata, ON
- $59,854 to $63,301 CAD / year
- Full-time
Reporting to the Manager of Human Resources & Labour Relations, the Human Resources & Labour Relations Generalist collaborates to provide HR support to develop Human Resources programs and…
Added 36 mins ago
PS
Manager Microsoft Platforms
Personnel Search Ltd.
Saint John, NB
- $100,000 to $140,000 CAD / year
- Full-time
As the Manager of Microsoft Platforms, you will not be managing day-to-day tickets. Instead, you will define and execute the multi-year strategic vision and modernization roadmap for our…
Added 36 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
…enhance asset management, maintenance strategies, and program…
Added 36 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards…
Added 36 mins ago
EB
Product Manager, Digital Banking (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 36 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 36 mins ago
C
Associate Relationship Manager
Computershare
Calgary, AB
- Full-time
Work independently, and in partnership with the Relationship Manager to ensure accurate and responsive delivery of client services to related to shareholder meetings, share issuances,…
Added 36 mins ago
MI
Program Manager, HR Systems
Magna International
Aurora, ON
- Full-time
The HR Systems Program Manager is accountable for the end-to-end planning, governance and delivery of complex enterprise HR technology initiatives, including Workday and Dayforce…
Added 36 mins ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…
Added 36 mins ago
Production Manager
MAHLE
AB · Tilbury, AB
The Production Manager is responsible for the overall production performance of the facility, operating on a rotating 3-shift basis. This role provides leadership for daily shop floor…
Added 36 mins ago
Blasting & Coating Supervisor
Aecon
Toronto, ON
…our Cambridge Fabrication Shop. Reporting to the Operations Manager, the Supervisor will provide leadership to coating, painting, and blasting personnel while ensuring all work is completed…
Added 36 mins ago
Division Chief, Public Education and Professional Development
City of Toronto
Toronto, ON
As a Senior Manager, the Division Chief will ensure the utilization of best practices, technology, and resources to meet the needs and provide best in class service and information to the…
Added 51 mins ago
C
Production Manager - CWT Kitchener
Carlisle
Kitchener, ON
- Full-time
…and customer expectations. Strong leadership skills, and the application of Lean Manufacturing principles. Must be able to effectively assign duties, coach and develop employee’s abilities,…
Added 51 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 51 mins ago
Area Manager II, Canada Operations
Amazon
Brampton, ON · Cambridge, ON · Hamilton, ON · Ottawa, ON · St. Thomas, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 51 mins ago
OT
Principal Product Manager
Open Text Corporation
Waterloo, ON
- Other
Proven product leadership experience, including roadmap ownership, prioritization, stakeholder management, strategic decision-making, and delivery of measurable business outcomes.
Added 51 mins ago
A
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
- Contract
The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent…
Added 51 mins ago
CK
Training Manager
Circle K
Calgary, AB
- Full-time
We are currently hiring for a Training Manager to join our Western Canada Training Team. Reporting to the Director of Human Resources – Western Canada, the Training Manager will be…

ABB

Service Manager

Mississauga, ON, L5N 8P7, Canada

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually. · Full-time

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Job details

Pay: While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: Hybrid This role is contributing to: ABB Robotics Canada

This role reports to the: Business Manager - Operations and Portfolio

You will be mainly accountable for:

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
Supports Sales resources in customer meetings.
Guides, motivates, and develops direct and indirect reports.
Improves service availability, provides training, and develops capabilities and competencies.
Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
Accountable to build an effective, capable, and high-performing organization.

Qualifications for the role:

You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Proven ability to develop and execute service strategies that drive business growth, customer satisfaction, and operational excellence.
Strong financial and business acumen, including experience managing budgets, P&L performance, and key operational KPIs.
Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
Ability to drive continuous improvement initiatives, optimize service delivery, and implement best practices across the organization.
Excellent leadership, communication, and stakeholder management skills with the ability to influence and drive results across multiple functions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women
Indigenous peoples
Members of visible minorities
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

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More about this job

Responsibilities

The Service Manager is responsible for implementing service strategy, managing the unit P&L, and optimizing service resource utilization. They will lead the service organization to achieve performance targets while building sustainable customer relationships and driving operational excellence.

Requirements

Candidates must have 12+ years of experience in end-to-end service management, specifically within field service, maintenance, or aftermarket operations. Strong financial acumen, leadership capabilities, and a proven track record in driving business growth and customer satisfaction are essential.

Skills

Service Management
P&L Management
Strategic Planning
Robotics
Operational Excellence
Financial Acumen
Team Leadership
Continuous Improvement
Stakeholder Management
Business Growth
Field Service
Aftermarket Operations
Performance Monitoring
Service Productivity

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Robotics
P&L
Strategic Planning
Operational Excellence
Customer Satisfaction
Field Service
Aftermarket Operations
KPIs
Business Acumen
Team Development
Continuous Improvement
Stakeholder Management
Service Strategy
Revenue Growth
Customer Retention
Service Productivity
Budget Management
Hybrid Work
Leadership

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