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NS
Senior Director - Cancer Care Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
…provides leadership for clinical, administrative, operational, business development, and HHR relationship activities in support of assigned service lines. The Senior Director works within…
Added 2 hours ago
NP
Bilingual Translation & Guest Services Representative
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 2 hours ago
PH
Forensic Social Worker (BSW), Minimum and Medium Security Units, Forensic Psychiatric Hospital - Coquitlam, BC
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…treatment to meet changing needs of patients and/or his/her support system; providing systems perspective including family, social and community network to other team members; acting as a…
Added 2 hours ago
T
PIA Client Service Associate
TD
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- Full-time
…role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other…
Added 2 hours ago
Customer Service Representative
Circle K
Truro, NS
…unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we…
Added 2 hours ago
CK
Part-Time Customer Service Representative
Circle K
NB
- Part-time
…unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we…
Added 2 hours ago
K
Customer Service Representative
Kuehne+Nagel
Montreal, QC
- Full-time
Must be able to work extended hours/overtime when needed to support business needs
Added 2 hours ago
BC
Site Manager - Infrastructure and Site Services (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Lead emergency preparedness, business continuity, and recovery planning to support ongoing site operations.
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K
Senior Business Development Representative
Keyera
Calgary, AB
- Full-time
Keyera is currently seeking a Senior Business Development Representative to join the Gathering & Processing Business Development Team in Calgary. This role is responsible for the commercial…
Added 3 hours ago
GO
Bilingual Manager, Translation Services
Government of Manitoba
Winnipeg, MB
- Full-time
…financial and human resources required for the highly specialized operations of Translation Services, a central unit mandated to provide translation, interpretation and terminology…
Added 3 hours ago
AF
Client Service Representative - Calgary Brentwood Village (Part-Time)
ATB Financial
Calgary, AB
- Part-time
…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
Added 3 hours ago
GO
Regional Financial Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Experience in managing and providing administrative functions to support day to day operations
Added 3 hours ago
EH
Customer Service - Counter/Inside Sales
E.B. Horsman & Son
Kamloops, BC
- Full-time
Comfortable with Technology. You are confident using computers, business software, and communication tools to manage customer inquiries, prepare quotations, process and update orders,…
Added 3 hours ago
TL
Maintenance Technician - The Stella
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Toronto, ON
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
Added 3 hours ago
MS
Intermediate Accountant
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Mississauga, ON
- Part-time
…month‑end financial reporting and supporting day‑to‑day financial operations. As a key business partner, the Intermediate Accountant contributes to continuous process improvements, system…
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RB
Production Supervisor
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Chilliwack, BC
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Toronto, ON · Etobicoke, ON
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Added 3 hours ago
GG
Inside Sales Representative
Godspeed Group
St. Thomas, ON
- Full-time
Coordinate with internal operations, warehouse and logistics teams to support timely order fulfilment.
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RS
Overnight Dispatcher
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Outside Sales Representative
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Added 3 hours ago
CB
Supply Chain Project Manager - M&E
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Edmonton, AB
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Support technical sales effort for BU Business Development/Pre-Construction (e.g., client presentations, reviewing packages, package estimates, scheduling).
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Support technical sales effort for BU Business Development/Pre-Construction (e.g., client presentations, reviewing packages, package estimates, scheduling).
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Production Support
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Pitt Meadows, BC
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The Production Support team member plays a key role in ensuring efficient, high-quality manufacturing operations. This role works collaboratively in a fast-paced environment and is…
Added 3 hours ago
HI
Client Care Representative – Auto Insurance Trainee
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Added 4 hours ago
P
Account Representative (Ontario)
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ABB

Service Manager

Mississauga, ON, L5N 8P7, Canada

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually. · Full-time

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Job details

Pay: While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: Hybrid This role is contributing to: ABB Robotics Canada

This role reports to the: Business Manager - Operations and Portfolio

You will be mainly accountable for:

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
Supports Sales resources in customer meetings.
Guides, motivates, and develops direct and indirect reports.
Improves service availability, provides training, and develops capabilities and competencies.
Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
Accountable to build an effective, capable, and high-performing organization.

Qualifications for the role:

You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Proven ability to develop and execute service strategies that drive business growth, customer satisfaction, and operational excellence.
Strong financial and business acumen, including experience managing budgets, P&L performance, and key operational KPIs.
Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
Ability to drive continuous improvement initiatives, optimize service delivery, and implement best practices across the organization.
Excellent leadership, communication, and stakeholder management skills with the ability to influence and drive results across multiple functions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women
Indigenous peoples
Members of visible minorities
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

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More about this job

Responsibilities

The Service Manager is responsible for implementing service strategy, managing the unit P&L, and optimizing service resource utilization. They will lead the service organization to achieve performance targets while building sustainable customer relationships and driving operational excellence.

Requirements

Candidates must have 12+ years of experience in end-to-end service management, specifically within field service, maintenance, or aftermarket operations. Strong financial acumen, leadership capabilities, and a proven track record in driving business growth and customer satisfaction are essential.

Skills

Service Management
P&L Management
Strategic Planning
Robotics
Operational Excellence
Financial Acumen
Team Leadership
Continuous Improvement
Stakeholder Management
Business Growth
Field Service
Aftermarket Operations
Performance Monitoring
Service Productivity

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Robotics
P&L
Strategic Planning
Operational Excellence
Customer Satisfaction
Field Service
Aftermarket Operations
KPIs
Business Acumen
Team Development
Continuous Improvement
Stakeholder Management
Service Strategy
Revenue Growth
Customer Retention
Service Productivity
Budget Management
Hybrid Work
Leadership

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