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Added 4 mins ago
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Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Working closely with the President and, when appointed, the Director of Sales & Marketing, the Sales Manager translates sales objectives into practical operating processes, establishes…
Added 4 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual…
Added 4 mins ago
Product Manager, Digital Banking (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 4 mins ago
DH
Dance Teacher, PT
Dixon Hall
Toronto, ON
- Part-time
Communicate in an effective and timely manner in writing or voicemail with the Music School Manager all aspects related to facilities, participants, equipment, supplies or anything that…
Added 19 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
Transform the strategy into a delivery path, manage the product
Added 19 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Working closely with the President and, when appointed, the Director of Sales & Marketing, the Sales Manager translates sales objectives into practical operating processes, establishes…
Added 19 mins ago
WO
Human Resources and Labour Relations Generalist
Western Ottawa Community Resource Centre
Ottawa, ON · Kanata, ON
- $59,854 to $63,301 CAD / year
- Full-time
Reporting to the Manager of Human Resources & Labour Relations, the Human Resources & Labour Relations Generalist collaborates to provide HR support to develop Human Resources programs and…
Added 19 mins ago
PS
Manager Microsoft Platforms
Personnel Search Ltd.
Saint John, NB
- $100,000 to $140,000 CAD / year
- Full-time
As the Manager of Microsoft Platforms, you will not be managing day-to-day tickets. Instead, you will define and execute the multi-year strategic vision and modernization roadmap for our…
Added 19 mins ago
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 19 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
Ensure a balance between risk management, compliance and the quality of service delivery to partners and customers
Added 19 mins ago
EB
Product Manager, Digital Banking (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 19 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 19 mins ago
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Key Account Manager
Highlight Motor Group
Vaughan, ON
- Full-time
…collaborating with internal departments to ensure exceptional service delivery and long-term customer…
Added 19 mins ago
NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
Support delivery teams in the design and production of physical data structures.
Added 19 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Optimize and automate existing processes to reduce manual intervention and accelerate the delivery of analyses.
Added 19 mins ago
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Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and Analytics. The team stands out for its expertise in data engineering and its commitment…
Added 19 mins ago
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Directeur/directrice du développement des affaires
CI Financial
Montreal, QC
- Full-time
Effectuer des tâches de gestion de compte et de service à la clientèle pour les clients établis
Added 19 mins ago
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Associate Relationship Manager
Computershare
Calgary, AB
- Full-time
Work independently, and in partnership with the Relationship Manager to ensure accurate and responsive delivery of client services to related to shareholder meetings, share issuances,…
Added 19 mins ago
Systems Engineering
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…design, manufacture, development, testing, parts supply, and service of on-power refueling, reactor maintenance, and nuclear medicine delivery tooling sold around the world. We are the…
Added 19 mins ago
Team Lead, Test Technician
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…equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution…
Added 19 mins ago
Site Manager - Infrastructure and Site Services (Permanent)
Babcock
Victoria, BC
…management strategy, ensuring effective lifecycle management, service delivery, infrastructure reliability, compliance, and long-term…
Added 19 mins ago
Division Chief, Public Education and Professional Development
City of Toronto
Toronto, ON
As a Senior Manager, the Division Chief will ensure the utilization of best practices, technology, and resources to meet the needs and provide best in class service and information to the…
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 34 mins ago
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Production Manager - CWT Kitchener
Carlisle
Kitchener, ON
- Full-time
Coordinate shipping with Customer Service, Logistics, and Supply Chain for on-time delivery
Added 34 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…

ABB

Service Manager

Mississauga, ON, L5N 8P7, Canada

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually. · Full-time

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Job details

Pay: While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: Hybrid This role is contributing to: ABB Robotics Canada

This role reports to the: Business Manager - Operations and Portfolio

You will be mainly accountable for:

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
Supports Sales resources in customer meetings.
Guides, motivates, and develops direct and indirect reports.
Improves service availability, provides training, and develops capabilities and competencies.
Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
Accountable to build an effective, capable, and high-performing organization.

Qualifications for the role:

You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
Proven ability to develop and execute service strategies that drive business growth, customer satisfaction, and operational excellence.
Strong financial and business acumen, including experience managing budgets, P&L performance, and key operational KPIs.
Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
Ability to drive continuous improvement initiatives, optimize service delivery, and implement best practices across the organization.
Excellent leadership, communication, and stakeholder management skills with the ability to influence and drive results across multiple functions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women
Indigenous peoples
Members of visible minorities
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

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More about this job

Responsibilities

The Service Manager is responsible for implementing service strategy, managing the unit P&L, and optimizing service resource utilization. They will lead the service organization to achieve performance targets while building sustainable customer relationships and driving operational excellence.

Requirements

Candidates must have 12+ years of experience in end-to-end service management, specifically within field service, maintenance, or aftermarket operations. Strong financial acumen, leadership capabilities, and a proven track record in driving business growth and customer satisfaction are essential.

Skills

Service Management
P&L Management
Strategic Planning
Robotics
Operational Excellence
Financial Acumen
Team Leadership
Continuous Improvement
Stakeholder Management
Business Growth
Field Service
Aftermarket Operations
Performance Monitoring
Service Productivity

Visa sponsorship

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Keywords

Service Management
Robotics
P&L
Strategic Planning
Operational Excellence
Customer Satisfaction
Field Service
Aftermarket Operations
KPIs
Business Acumen
Team Development
Continuous Improvement
Stakeholder Management
Service Strategy
Revenue Growth
Customer Retention
Service Productivity
Budget Management
Hybrid Work
Leadership

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