Service Manager - Procurement & Customs Compliance

At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

The Service Manager, Procurement & Customs Compliance is responsible for ensuring the continuous supply of raw materials, components, and finished goods at the best total cost, while minimizing risks associated with the international supply chain.

The incumbent plays a key role in managing customs tariffs, international trade agreements, and cost-reduction programs related to imports and exports.

This role contributes to the Electrification, Smart Buildings (ELSB) division of ABB Canada and is located in Dorval.

The work model is hybrid, with 2-3 days per week at the office.

Responsibilities

1- Strategic Procurement & Customs Tariffs

• Develop and implement the procurement strategy in alignment with business objectives.
• Negotiate framework agreements, commercial terms, and service agreements with suppliers.
• Identify and qualify new local and international suppliers.
• Lead cost-reduction and continuous-improvement initiatives.
• Manage supplier-related risks and ensure continuity of supply.
• Monitor supplier performance using Key Performance Indicators (KPIs).
• Ensure compliance with Canadian, U.S., and international customs regulations.
• Oversee tariff classification of imported and exported products.
• Analyze the impact of customs duties, surtaxes, countervailing tariffs, and protectionist trade measures on procurement costs.

2- Team Management

• Lead, engage, and develop the Procurement and Supply teams.
• Establish annual objectives and monitor performance.
• Foster a culture of collaboration and continuous improvement.
• Develop team capabilities in negotiation, customs compliance, and supply chain management.

3- Financial Management

• Develop and manage departmental budgets.
• Analyze cost variances and implement corrective action plans.
• Track savings generated through procurement and logistics initiatives.
• Present performance reports to management.

Qualifications

1- Education

• Bachelor’s degree in Business Administration, Operations Management, Logistics, International Trade, or a related field.
• MBA or relevant professional certification is considered an asset.

2- Experience

• 10 years of experience in procurement, logistics, or supply chain.
• 5 years of people-management experience.
• Significant experience in international trade and customs tariff management.
• Experience in a manufacturing, industrial, or distribution environment.

3- Technical Knowledge

• Canadian and U.S. customs regulations.
• Tariff classification and rules of origin.
• International transportation management.
• ERP systems, including SAP.
• Data analysis and performance indicators.

4- Key Competencies

• Engaging and effective leadership
• Excellent negotiation skills
• Strategic and financial mindset
• Strong analytical capabilities
• Change management
• Communication and influencing skills
• Risk management
• Complex problem-solving
• Results orientation
• Fluency in French and English. English is necessary to communicate with clients outside Quebec.

Key Performance Indicators for this role are:

• Annual procurement cost savings
• Savings achieved on customs duties and import-related costs
• Supplier service-level performance
• Customs compliance rate
• Internal customer satisfaction
• Supplier risk management

Position Specificity

Given the rapidly evolving international trade environment, the Procurement Leader acts as the organization’s internal expert on customs tariffs, trade barriers, and regulatory compliance.

The incumbent advises management on the financial and operational impacts of tariff changes in order to protect the company’s competitiveness and profitability.

This job posting is also available in French under the title [Chef de service - Approvisionnement et conformité douanière].

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.