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Added 13 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.
Added 3 days ago
RE
Compliance Analyst - 12-month Contract
Real Estate Council of Ontario
Toronto, ON · Etobicoke, ON
- $65,700 to $82,136 CAD / year
- Contract
The Compliance Analyst is responsible for independently reviewing, assessing, triaging, and resolving complaints and early-stage compliance matters in accordance with RECO’s regulatory…
Added 4 days ago
B
Commercial Credit Analyst (New or Recent Graduate) - Summer 2027 Start
BMO
Toronto, ON · FCP
- Full-time
…on-the-job training and team-building events during your first 12 month period. This is an exciting and structured start to your career as a Commercial Credit Analyst on one of our Middle…
Added 4 days ago
IF
Administrative Analyst 2 (12 Month Contract)
iA Financial Group
Vancouver, BC
- Full-time
As an Administrative Analyst, Level 2, you will play an important role in supporting the Client Service Administration team by coordinating and administering insurance applications, billing…
Added 5 days ago
B
Analyst, Trading Operations
BMO
Toronto, ON
- Full-time
Role: This posting is for a 12-month contract position (maternity leave coverage)
Added 5 days ago
Reporting Data Analyst - 12 Month Contract
The Canada Life Assurance Company
Winnipeg, MB · London, ON
As a Reporting Data Analyst, you will join Canada Life’s Canada Operations & Business Enablement, Information Management team. In this role you will support all Canada Operations and…
Added 5 days ago
Analyst, Income Processing - Asset Servicing (12-Month Contract GWO)
Scotiabank
Toronto, ON
Support other departments/branches by responding to enquiries globally and providing customer service in accordance with GWO’s policies and procedures.
Added 6 days ago
RB
Analyst - Credit and Transaction Management (CTM)
Royal Bank of Canada
Toronto, ON
- Full-time
Please note that this is a 12 month fixed term contract role.***
Added 6 days ago
R
Analyst - Credit and Transaction Management (CTM)
RBC
Toronto, ON
- Full-time
Please note that this is a 12 month fixed term contract role.***
Added 6 days ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
We are seeking an experienced Application Production Support Analyst to provide Level 1 and Level 2 production support for a portfolio of business-critical applications in a global…
Added 9 days ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:
Added 9 days ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:
Added 9 days ago
Transportation Analyst (12 month contract)
Nestle Operational Services Worldwide SA
Brampton, ON
Job Title: Transportation Analyst (12 month contract)
Added 10 days ago
CF
Bilingual Service Desk Analyst
CI Financial
ON
- Full-time
The Bilingual Service Desk Analyst is responsible to provide technology-related support and problem resolution to all employees of CI Financial and its subsidiaries, including Assante and…
Added 10 days ago
A
Customer Research & Insights Specialist (Fixed +12 Month Term)
Article
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
- Temporary
Please Note (Role Profile & Contract Term): This is a 1 Year Full Time Term Contract based out of our Vancouver HQ. This position is a strategic customer research and commercial insights…
Added 10 days ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.
Added 12 days ago
LC
Senior Analyst, Workday Recruiting
Loblaw Companies Limited
Brampton, ON
- Full-time
Build and maintain strong relationships with internal and external stakeholders to provide exceptional customer service and achieve business objectives.
Added 16 days ago
KS
Supply Chain Business Analyst
Kelly Services (Canada), Ltd.
Toronto, ON
- $40 to $50 CAD / hour
- Contract
In this full-time, 12 month contract role, you’ll help our client with their business needs.
Added 18 days ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 18 days ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 18 days ago
KC
Logistics Analyst
Kia Canada
Mississauga, ON
- Full-time
Please note that this is a 12-month contract.
Added 18 days ago
NT
Experienced Equity & Derivatives Application Support Analyst
Nöord Technologies
Montreal, QC
- Full-time
Contract Duration: 12-month contract initially (renewable, with potential transition to a permanent position).
Added 18 days ago
Logistics Analyst
Kia Corporation
Mississauga, ON
Please note that this is a 12-month contract.
Added 19 days ago
H(
Analyst, Pension Accounting Operations (12 month Contract)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- $71,000 to $109,000 CAD / year
- Full-time
Reporting to the Manager, Pension Accounting Operations, the Analyst is responsible for the overall administration and financial integrity of the pension contributions function. As the…
Added 19 days ago
N
People Operations Analyst/Analyste aux opérations des personnes
Nuvei
Remote, Canada
- Remote
Title: People Operations Analyst - 12 MONTH CONTRACT

AbbVie

Customer Service Analyst (12-Month Contract)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years of customer service experience required
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all.

At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.

Difference makers wanted. Apply now!

What’s In It for You?

Innovative work culture
Professional development
Paid time off: vacation, holidays, personal days, volunteering days.
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
On-site cafeteria offering subsidized meals
Hybrid work model – 3 fixed office days and 2 flexible days

Job Description

Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email. Processes returns & answer inbound/outbound phone calls.

Key Responsibilities

Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:

Process sales orders.
Ensures timely accurate processing of sales orders.
Receive and process customer inquiries in a timely fashion.
Communicates with customers to obtain information as required.
Generation of weekly and monthly reporting and tracking of key metrics
Understanding of revenue recognition requirements
Maintain pricing control points
Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer satisfaction.
Advise customers on product availability and inventory status. Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed. Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required training and/or documentation is accurate, complete, correct revisions are in use, policies and procedures are understood and adhered to, and training records are maintained and controlled according to validated procedures.
Maintain knowledge of published price lists, calculators and quote policy for all orders.
Communicates and coordinates with internal departments, sales teams and customers to complete order processing functions.
Coordinates with the Distribution 3PL in order to meet customer delivery requirements.
Process order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders
Researches and maintains data in systems
Identifies and resolves order processing and systems related issues
Other responsibilities as assigned by the Manager
Process all Returns, inquiries and logistical complaints.

Qualifications

Systems

Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle)
Microsoft Suite, including, basic Excel

Business Knowledge

Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
French & English speaking skills mandatory. Must be able to read and write in French language.
Pharmaceutical Industry background
Excellent phone skills. Capable of prioritizing multiple tasks, and work well under pressure

Technical Knowledge

Basic understanding of business

Qualifications

2 year degree in Business or Office Management preferred
2-3 years of customer service experience required
Excellent communication skills (Oral and Written)
Pharmaceutical industry background preferred
Prior SAP experience strongly preferred
Experience working in a service driven customer focused environmentBilingual proficiency in French and English, both written and spoken.

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Responsibilities

Process sales orders, returns, customer inquiries, and logistical complaints accurately and promptly, while advising customers on product availability, pricing, billing, and delivery. Coordinate with internal teams and distribution partners, maintain customer and order records, track key metrics, and ensure compliance with department procedures and documentation requirements.

Requirements

The role requires 2–3 years of customer service experience, strong communication and prioritization skills, and written and spoken proficiency in French and English; pharmaceutical industry experience is preferred. A two-year degree in Business or Office Management is preferred, along with customer-focused experience and preferably prior SAP experience.

Skills

Customer Service
Sales Order Processing
Customer Inquiry Resolution
Returns Processing
Order Management
SAP
Oracle
Microsoft Excel
Revenue Recognition
Pricing Control
Inventory Management
Customer Account Maintenance
Complaint Resolution
Reporting and Metrics Tracking
Written and Verbal Communication
French and English Proficiency

Benefits

Paid Time Off
Employee Stock Purchase Plan
Wellness Spending Account
Flexible Health Insurance
Retirement Savings Programs
Subsidized On-Site Cafeteria
Hybrid Work Model
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Pharmaceutical Industry
Sales Order Processing
Returns Processing
Customer Inquiries
Logistical Complaints
SAP
Oracle
Microsoft Office
Microsoft Excel
Revenue Recognition
Pricing Control
Price Lists
Quote Policy
Order Modifications
Purchase Orders
Customer Account Maintenance
Inventory Management
Distribution
Third-Party Logistics
Quality Assurance
Billing
Regulatory Compliance
Training Documentation
Reporting
Metrics Tracking
French
English
Business Communication

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