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Added 9 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 9 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 1 hour ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
KC
Senior Consultant, Microsoft Fabric Data Engineer, Data & AI
KPMG Canada
Vancouver, BC
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 3 hours ago
CO
Clerk Typist 2 Parks Planning and Operations
City of New Westminster
New Westminster, BC
- Part-time
To support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression…
Added 5 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 5 hours ago
NF
Warranty Recovery Analyst
New Flyer
Winnipeg, MB
- Full-time
The Warranty Recovery Analyst is responsible for managing supplier warranty recovery activities for New Flyer and Motor Coach Industries (MCI). This role plays a critical part in maximizing…
Added 6 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Montreal, QC
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 6 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 6 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 6 hours ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA009)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 6 hours ago
AC
Accounts Receivable Analyst
Attraction Canada Limited
Montreal, QC
- Full-time
The Accounts Receivable Analyst plays a key role in ensuring the accuracy and integrity of financial information. Demonstrating strong attention to detail, a high level of rigor, and…
Added 7 hours ago
AG
business data analyst
Altec Global Capital Inc.
Toronto, ON · North York, ON
- Full-time
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 7 hours ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 7 hours ago
CI
Stocktaking Counter
Calian in Space & Technology
Kingston, ON
- Full-time
…verification, materiel identification, inventory reconciliation support, barcode application, and related warehouse activities at DND…
Added 8 hours ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…coverage, validate business requirements, manage defects, and support successful releases in an Agile delivery…
Added 8 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 8 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 9 hours ago
W
Business Insights Analyst
Wiraa
Canada
- Full-time
As a Business Insights Analyst - Digital Solutions, you will play a pivotal role in partnering with the Supply Management team to enhance data integrity, drive digital transformation…
Added 10 hours ago
TS
Financial Analyst
thyssenkrupp Supply Chain Services
Windsor, ON
- Full-time
Provide support with month-end, forecast and budget reporting.
Added 11 hours ago
W
Epic PB Claims Analyst
W3Global
Canada
- Full-time
Seeking an experienced Epic PB Claims Analyst (5+ years) to support professional billing operations in a client-facing role. The candidate will leverage Epic PB expertise to manage the…
Added 11 hours ago
CI
Analyste Junior E3 / Junior E3 Analyst
Calian in Space & Technology
Montreal, QC
- Full-time
…together to provide electromagnetic (EM) expertise and analysis to support the design and in-service support of navy ships. We work closely with governments and large multinational…
Added 11 hours ago
MD
Compliance Analyst - Health Program Representative Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 11 hours ago
MD
Public Utilities Rates Analyst 4; Public Utilities Rates Analyst
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Public Utilities Rates Analyst

AbbVie

Customer Service Analyst (12-Month Contract)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years of customer service experience required
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all.

At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.

Difference makers wanted. Apply now!

What’s In It for You?

Innovative work culture
Professional development
Paid time off: vacation, holidays, personal days, volunteering days.
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
On-site cafeteria offering subsidized meals
Hybrid work model – 3 fixed office days and 2 flexible days

Job Description

Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email. Processes returns & answer inbound/outbound phone calls.

Key Responsibilities

Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:

Process sales orders.
Ensures timely accurate processing of sales orders.
Receive and process customer inquiries in a timely fashion.
Communicates with customers to obtain information as required.
Generation of weekly and monthly reporting and tracking of key metrics
Understanding of revenue recognition requirements
Maintain pricing control points
Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer satisfaction.
Advise customers on product availability and inventory status. Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed. Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required training and/or documentation is accurate, complete, correct revisions are in use, policies and procedures are understood and adhered to, and training records are maintained and controlled according to validated procedures.
Maintain knowledge of published price lists, calculators and quote policy for all orders.
Communicates and coordinates with internal departments, sales teams and customers to complete order processing functions.
Coordinates with the Distribution 3PL in order to meet customer delivery requirements.
Process order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders
Researches and maintains data in systems
Identifies and resolves order processing and systems related issues
Other responsibilities as assigned by the Manager
Process all Returns, inquiries and logistical complaints.

Qualifications

Systems

Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle)
Microsoft Suite, including, basic Excel

Business Knowledge

Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
French & English speaking skills mandatory. Must be able to read and write in French language.
Pharmaceutical Industry background
Excellent phone skills. Capable of prioritizing multiple tasks, and work well under pressure

Technical Knowledge

Basic understanding of business

Qualifications

2 year degree in Business or Office Management preferred
2-3 years of customer service experience required
Excellent communication skills (Oral and Written)
Pharmaceutical industry background preferred
Prior SAP experience strongly preferred
Experience working in a service driven customer focused environmentBilingual proficiency in French and English, both written and spoken.

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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More about this job

Responsibilities

Process sales orders, returns, customer inquiries, and logistical complaints accurately and promptly, while advising customers on product availability, pricing, billing, and delivery. Coordinate with internal teams and distribution partners, maintain customer and order records, track key metrics, and ensure compliance with department procedures and documentation requirements.

Requirements

The role requires 2–3 years of customer service experience, strong communication and prioritization skills, and written and spoken proficiency in French and English; pharmaceutical industry experience is preferred. A two-year degree in Business or Office Management is preferred, along with customer-focused experience and preferably prior SAP experience.

Skills

Customer Service
Sales Order Processing
Customer Inquiry Resolution
Returns Processing
Order Management
SAP
Oracle
Microsoft Excel
Revenue Recognition
Pricing Control
Inventory Management
Customer Account Maintenance
Complaint Resolution
Reporting and Metrics Tracking
Written and Verbal Communication
French and English Proficiency

Benefits

Paid Time Off
Employee Stock Purchase Plan
Wellness Spending Account
Flexible Health Insurance
Retirement Savings Programs
Subsidized On-Site Cafeteria
Hybrid Work Model
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Pharmaceutical Industry
Sales Order Processing
Returns Processing
Customer Inquiries
Logistical Complaints
SAP
Oracle
Microsoft Office
Microsoft Excel
Revenue Recognition
Pricing Control
Price Lists
Quote Policy
Order Modifications
Purchase Orders
Customer Account Maintenance
Inventory Management
Distribution
Third-Party Logistics
Quality Assurance
Billing
Regulatory Compliance
Training Documentation
Reporting
Metrics Tracking
French
English
Business Communication

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