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Added 2 mins ago
J
Team Leader, Glucose
Jungbunzlauer
Port Colborne, ON
- Full-time
…and optimizes production while minimizing waste. They also lead this team in quality and safety initiatives and strive for excellence in the manufacture of glucose, applying diligence and…
Added 2 mins ago
SC
Head Coach
Stoney Creek Generals
Stoney Creek, NB
- Contract
…and in-game adjustments, and overseeing player development programs. The Head Coach will evaluate player performance, provide constructive feedback, and coordinate closely with assistant…
Added 2 mins ago
GD
GARAGE - Operations Team Leader FT - Sherway Gardens
Groupe Dynamite
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Store Manager, your main focus as Operations Team Lead is to maximize company sales and profitability by maintaining stockroom organization and by managing inventory…
Added 2 mins ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
…and optimizes production while minimizing waste. They also lead this team in quality and safety initiatives and strive for excellence in the manufacture of glucose, applying diligence and…
Added 31 mins ago
AA
Consultant
Alpha Agency
Toronto, ON
- Full-time
…You’ll be paying a proactive, leadership role in driving our programs forward and engaging directly with senior client stakeholders to solve their business…
Added 32 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 32 mins ago
TT
Coordonnateur / Coordonnatrice de Magasin Temps Plein Winners
The TJX Companies, Inc.
Trois-Rivières, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 47 mins ago
DC
Senior Water Resources Engineer
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Toronto, ON · Windsor, ON · North York, ON
- Full-time
Undertake and lead hydrologic and hydraulic modelling assignments for urban infrastructure systems including the analysis of surface drainage, storm sewer networks, dual drainage systems,…
Added 1 hour ago
S
store manager, Central and South Calgary. A.B
Starbucks
AB · Alberta, Canada
- $61,000 to $80,875 CAD / year
- Full-time
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Added 1 hour ago
AM
Senior Support Worker-Barrie-Temporary Assignment
Arc Mercer
Barrie, ON
- Contract
Since 1953, Empower Simcoe has specialized in providing a wide range of programs and services for people and families throughout Simcoe County. We are looking for innovative, passionate,…
Added 1 hour ago
YS
Reproductive Health Manager
Yemen ShortList
Aden
- Full-time
The IRC responds to people’s acute and longer-term needs with integrated programs that improve health and safety, prioritize children’s education, foster economic wellbeing, and empower…
Added 1 hour ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Proficient with PowerPoint, Visio, Microsoft Project, Outlook, PDF programs
Added 1 hour ago
FN
Headstart CTGT Home Visitor
First Nations University of Canada
Regina, SK
- Full-time
program. Working under the direction of the Caring Nest Team Lead, this role delivers individualized
Added 1 hour ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…implementing, and maintaining enterprise-wide information security programs that protect State information assets from internal and external threats. This role provides technical leadership…
Added 1 hour ago
MD
Information Security Supervisor - SAUS
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…MNIT’s Web Application Firewall (WAF) and Application Security programs, ensuring robust, enterprise-wide protection of State of Minnesota web applications. The position is accountable for…
Added 1 hour ago
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Manager - P&C Systems | Vancouver
lululemon
Vancouver, BC
- Full-time
Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
Added 1 hour ago
TC
Residential Child and Youth Worker, Temp Full-Time
Taproot Community Support Services
Nanaimo, BC
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance…
Added 1 hour ago
TC
Casual Live-In Support Workers (Port Alberni)
Taproot Community Support Services
Port Alberni, BC
- Temporary
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
R
Material Handler
Rokion
Saskatoon, SK
- Full-time
Added 1 hour ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 1 hour ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
‘Employment Ontario’ is one of the major programs delivered by the Employment and Training Division of the Ontario Ministry of Training, Colleges and Universities. Employment Ontario helps…
Added 1 hour ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
‘Employment Ontario’ is one of the major programs delivered by the Employment and Training Division of the Ontario Ministry of Training, Colleges and Universities. Employment Ontario helps…
Added 1 hour ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Lead Direct Material Management data improvement activities, driving successful implementation of programs including data management, systems understanding, and process design.

AbbVie

Customer Service Analyst (12-Month Contract)

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 10, 2026
Experience: 2-3 years of customer service experience required
Posting language: English
Posted: Oct 2, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all.

At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.

Difference makers wanted. Apply now!

What’s In It for You?

Innovative work culture
Professional development
Paid time off: vacation, holidays, personal days, volunteering days.
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
On-site cafeteria offering subsidized meals
Hybrid work model – 3 fixed office days and 2 flexible days

Job Description

Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email. Processes returns & answer inbound/outbound phone calls.

Key Responsibilities

Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:

Process sales orders.
Ensures timely accurate processing of sales orders.
Receive and process customer inquiries in a timely fashion.
Communicates with customers to obtain information as required.
Generation of weekly and monthly reporting and tracking of key metrics
Understanding of revenue recognition requirements
Maintain pricing control points
Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer satisfaction.
Advise customers on product availability and inventory status. Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed. Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required training and/or documentation is accurate, complete, correct revisions are in use, policies and procedures are understood and adhered to, and training records are maintained and controlled according to validated procedures.
Maintain knowledge of published price lists, calculators and quote policy for all orders.
Communicates and coordinates with internal departments, sales teams and customers to complete order processing functions.
Coordinates with the Distribution 3PL in order to meet customer delivery requirements.
Process order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders
Researches and maintains data in systems
Identifies and resolves order processing and systems related issues
Other responsibilities as assigned by the Manager
Process all Returns, inquiries and logistical complaints.

Qualifications

Systems

Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle)
Microsoft Suite, including, basic Excel

Business Knowledge

Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
French & English speaking skills mandatory. Must be able to read and write in French language.
Pharmaceutical Industry background
Excellent phone skills. Capable of prioritizing multiple tasks, and work well under pressure

Technical Knowledge

Basic understanding of business

Qualifications

2 year degree in Business or Office Management preferred
2-3 years of customer service experience required
Excellent communication skills (Oral and Written)
Pharmaceutical industry background preferred
Prior SAP experience strongly preferred
Experience working in a service driven customer focused environmentBilingual proficiency in French and English, both written and spoken.

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Workday Global Grade: 12

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More about this job

Responsibilities

The Customer Service Analyst is responsible for processing sales orders, managing customer inquiries, and maintaining accurate account information. They also coordinate with internal departments and logistics partners to ensure timely delivery and high customer satisfaction.

Requirements

Candidates must have 2-3 years of customer service experience and a 2-year degree in Business or Office Management. Proficiency in both French and English is mandatory, along with strong technical skills in SAP and Microsoft Office.

Skills

Customer service
Order processing
SAP
Oracle
Microsoft Suite
Excel
Bilingual
French
English
Communication
Problem solving
Data maintenance
Logistics
Pharmaceutical industry knowledge
Time management

Benefits

Innovative work culture
Professional development
Paid time off
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
Subsidized meals

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Orders
SAP
Oracle
Microsoft Excel
Pharmaceutical Industry
Logistics
Revenue Recognition
Inventory Management
3PL
Quality Assurance
Billing
Data Maintenance
Order Processing
Bilingual
Contract
Hybrid Work
Customer Satisfaction
Reporting
Compliance

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