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Added 1 day ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…space for visitors. In all aspects of the position quality customer service is…
Added 2 days ago
IS
Payroll Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for a Payroll Analyst for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 2 days ago
IS
Payroll Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for a Payroll Analyst for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 2 days ago
CI
Deskside Support Analyst (Onsite) - 12-month contract
Compugen Inc
Victoria, BC
- Contract
The Deskside Support Analyst will provide onsite, face-to-face technical support to end users ensuring timely resolution of incidents and service requests while maintaining a high level of…
Added 3 days ago
T
Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Tangerine
Toronto, ON
- Contract
You have customer service experience, preferably within the financial services industry.
Added 3 days ago
CH
Pricing Analyst
Cardinal Health Canada
Concord, ON
- Full-time
The Pricing Analyst is responsible for maintaining the integrity of pricing data in the ERP system for Cardinal Health Canada. This individual will be responsible for the planning,…
Added 3 days ago
CH
Pricing Analyst
Cardinal Health Canada
Dorval, QC
- Full-time
The Pricing Analyst is responsible for maintaining the integrity of pricing data in the ERP system for Cardinal Health Canada. This individual will be responsible for the planning,…
Added 3 days ago
Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Scotiabank
Toronto, ON
You have customer service experience, preferably within the financial services industry.
Added 3 days ago
CH
Pricing Analyst
Cardinal Health
Vaughan, ON · Dorval, QC · Canada-Vaughan
- Full-time
The Pricing Analyst is responsible for maintaining the integrity of pricing data in the ERP system for Cardinal Health Canada. This individual will be responsible for the planning,…
Added 3 days ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and…
Added 5 days ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
Application Support Analyst (12-Month Contract)
Added 6 days ago
C
Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
Senior Application Support Analyst – Equities
Added 7 days ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.
Added 10 days ago
RE
Compliance Analyst - 12-month Contract
Real Estate Council of Ontario
Toronto, ON · Etobicoke, ON
- $65,700 to $82,136 CAD / year
- Contract
The Compliance Analyst is responsible for independently reviewing, assessing, triaging, and resolving complaints and early-stage compliance matters in accordance with RECO’s regulatory…
Added 11 days ago
B
Commercial Credit Analyst (New or Recent Graduate) - Summer 2027 Start
BMO
Toronto, ON · FCP
- Full-time
…on-the-job training and team-building events during your first 12 month period. This is an exciting and structured start to your career as a Commercial Credit Analyst on one of our Middle…
Added 11 days ago
IF
Administrative Analyst 2 (12 Month Contract)
iA Financial Group
Vancouver, BC
- Full-time
As an Administrative Analyst, Level 2, you will play an important role in supporting the Client Service Administration team by coordinating and administering insurance applications, billing…
Added 12 days ago
B
Analyst, Trading Operations
BMO
Toronto, ON
- Full-time
Role: This posting is for a 12-month contract position (maternity leave coverage)
Added 12 days ago
Reporting Data Analyst - 12 Month Contract
The Canada Life Assurance Company
Winnipeg, MB · London, ON
As a Reporting Data Analyst, you will join Canada Life’s Canada Operations & Business Enablement, Information Management team. In this role you will support all Canada Operations and…
Added 12 days ago
Analyst, Income Processing - Asset Servicing (12-Month Contract GWO)
Scotiabank
Toronto, ON
Support other departments/branches by responding to enquiries globally and providing customer service in accordance with GWO’s policies and procedures.
Added 13 days ago
RB
Analyst - Credit and Transaction Management (CTM)
Royal Bank of Canada
Toronto, ON
- Full-time
Please note that this is a 12 month fixed term contract role.***
Added 13 days ago
R
Analyst - Credit and Transaction Management (CTM)
RBC
Toronto, ON
- Full-time
Please note that this is a 12 month fixed term contract role.***
Added 13 days ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
We are seeking an experienced Application Production Support Analyst to provide Level 1 and Level 2 production support for a portfolio of business-critical applications in a global…
Added 15 days ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:
Added 15 days ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:
Added 16 days ago
Transportation Analyst (12 month contract)
Nestle Operational Services Worldwide SA
Brampton, ON
Job Title: Transportation Analyst (12 month contract)

AbbVie

Customer Service Analyst (12-Month Contract)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-3 years of customer service experience required
Posting language: English
Posted: Oct 13, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all.

At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.

Difference makers wanted. Apply now!

What’s In It for You?

Innovative work culture
Professional development
Paid time off: vacation, holidays, personal days, volunteering days.
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
On-site cafeteria offering subsidized meals
Hybrid work model – 3 fixed office days and 2 flexible days

Job Description

Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email. Processes returns & answer inbound/outbound phone calls.

Key Responsibilities

Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:

Process sales orders.
Ensures timely accurate processing of sales orders.
Receive and process customer inquiries in a timely fashion.
Communicates with customers to obtain information as required.
Generation of weekly and monthly reporting and tracking of key metrics
Understanding of revenue recognition requirements
Maintain pricing control points
Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer satisfaction.
Advise customers on product availability and inventory status. Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed. Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required training and/or documentation is accurate, complete, correct revisions are in use, policies and procedures are understood and adhered to, and training records are maintained and controlled according to validated procedures.
Maintain knowledge of published price lists, calculators and quote policy for all orders.
Communicates and coordinates with internal departments, sales teams and customers to complete order processing functions.
Coordinates with the Distribution 3PL in order to meet customer delivery requirements.
Process order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders
Researches and maintains data in systems
Identifies and resolves order processing and systems related issues
Other responsibilities as assigned by the Manager
Process all Returns, inquiries and logistical complaints.

Qualifications

Systems

Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle)
Microsoft Suite, including, basic Excel

Business Knowledge

Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
French & English speaking skills mandatory. Must be able to read and write in French language.
Pharmaceutical Industry background
Excellent phone skills. Capable of prioritizing multiple tasks, and work well under pressure

Technical Knowledge

Basic understanding of business

Qualifications

2 year degree in Business or Office Management preferred
2-3 years of customer service experience required
Excellent communication skills (Oral and Written)
Pharmaceutical industry background preferred
Prior SAP experience strongly preferred
Experience working in a service driven customer focused environmentBilingual proficiency in French and English, both written and spoken.

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Workday Global Grade: 12

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More about this job

Responsibilities

The Customer Service Analyst is responsible for processing sales orders, managing customer inquiries, and maintaining accurate account information. They also coordinate with internal departments and external logistics partners to ensure timely delivery and high customer satisfaction.

Requirements

Candidates must have 2-3 years of customer service experience and a 2-year degree in Business or Office Management. Proficiency in both French and English is mandatory, along with experience in SAP or similar enterprise software.

Skills

Customer service
Order processing
SAP
Oracle
Microsoft Suite
Excel
Bilingualism
Communication
Problem solving
Time management
Data maintenance
Logistics
Inventory management
Pricing control
Reporting

Benefits

Innovative work culture
Professional development
Paid time off
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
Subsidized meals

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
SAP
Oracle
Microsoft Suite
Excel
Pharmaceutical Industry
Logistics
Inventory Management
Revenue Recognition
Pricing Control
Data Maintenance
Reporting
Bilingual
Customer Support
Returns Processing
Supply Chain
Account Management

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