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Added 3 mins ago
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AbbVie

Manager, Content Production & Operations

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Experience: Typically 5+ years of progressive experience in content solutions, creative production, studio operations, content operations or a related agency or in-house environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal Agency within Customer Excellence. Reporting to the Internal Agency Lead, this role is responsible for leading and developing a multidisciplinary production team and ensuring the effective delivery of content solutions that support business objectives. The Manager provides day-to-day leadership, guidance and expertise, helping teams and stakeholders translate business needs into effective solutions while balancing quality, timelines and resources. Working closely with the Internal Agency Lead and business partners, the Manager helps strengthen team capabilities, enhance service offerings and improve how work is delivered.

Key Responsibilities

Lead, coach and develop a multidisciplinary content team, establishing clear priorities, performance expectations and development plans while fostering accountability, collaboration and continuous improvement.

Oversee the team's portfolio of work, ensuring priorities, timelines, resources and deliverables are effectively managed to support reliable, high-quality execution across multiple concurrent projects.
Manage team capacity, workload distribution and resource planning, including the effective use of freelancers, contractors and external partners to address evolving business needs.
Translate business requirements, project objectives and stakeholder briefs into clear plans, actionable workstreams and practical direction for internal and external contributors, ensuring alignment on scope, expectations and deliverables.
Partner with stakeholders to understand business objectives, identify underlying needs, challenge assumptions where appropriate, and translate requirements into effective content solutions that maximize impact, improve audience engagement and support desired business outcomes.
Provide strategic and practical guidance on content solutions, delivery approaches and execution requirements, while contributing directly to selected projects and initiatives where additional expertise, leadership or capacity is required.
Accountable for the effective delivery of content solutions, establishing performance expectations, monitoring delivery outcomes and implementing improvements that enhance quality, efficiency, stakeholder experience and team effectiveness.
Identify opportunities to strengthen team capabilities, enhance service offerings and improve ways of working, supporting the adoption of approved improvements that increase value to stakeholders and strengthen overall service delivery.
Ensure all deliverables meet applicable requirements for quality, accessibility, brand consistency and established medical, legal, regulatory, privacy and compliance review processes.
Build strong partnerships across the organization by providing trusted guidance, communicating recommendations and trade-offs effectively, and helping stakeholders make informed decisions regarding content approaches and delivery.

Qualifications

Education and Work Experience

Bachelor’s degree or college diploma in a relevant field, or equivalent demonstrated experience.
Typically 5+ years of progressive experience in content solutions, creative production, studio operations, content operations or a related agency or in-house environment.
Demonstrated experience leading and developing people, projects or multidisciplinary contributors, including freelancers or external partners.
Experience managing priorities, resources, quality and timelines across multiple concurrent projects and stakeholders.
Experience delivering content solutions across a range of formats, platforms, audiences or communication channels. Experience in pharmaceuticals, healthcare or another regulated industry is considered an asset

Essential Skills and Abilities

French and English bilingual proficiency, oral and written.
Strong people leadership skills, including coaching, delegation, prioritization, feedback and team development.
Strong judgment, prioritization, resource planning and problem-solving skills, with the ability to navigate competing priorities in a fast-paced environment.
Broad understanding of content solutions and the ability to guide work across different formats, disciplines, platforms and business needs.
Ability to translate business needs into clear, feasible solutions and communicate recommendations, risks and trade-offs effectively.
Sound judgment in content quality, audience needs, usability and channel-appropriate execution.
Comfort working in a changing environment and evolving team practices as needs, tools and technologies develop.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Workday Global Grade: 18

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More about this job

Responsibilities

The Manager, Content Production & Operations leads a multidisciplinary team to deliver high-quality content solutions that align with business objectives. This role oversees resource planning, project timelines, and stakeholder partnerships to ensure efficient execution across various communication channels.

Requirements

Candidates must possess at least 5 years of progressive experience in content operations, creative production, or a related agency environment. A bachelor's degree or equivalent experience is required, along with bilingual proficiency in English and French.

Skills

Content production
Operations management
Team leadership
Project management
Resource planning
Stakeholder management
Strategic planning
Creative production
Bilingual proficiency
Coaching
Problem-solving
Regulatory compliance
Brand consistency
Workflow optimization
Performance management

Visa sponsorship

Not detected in the job text

Keywords

Content Production
Operations
Project Management
Creative Agency
Pharmaceuticals
Healthcare
Regulatory Compliance
Resource Planning
Stakeholder Engagement
Team Leadership
Content Strategy
Multidisciplinary Team
Brand Management
Workflow Improvement
Performance Metrics
Communication Channels
Quality Assurance
Accessibility
Privacy
Business Objectives

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