Customer service representative jobs in Canada

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Added 3 months ago
WA
Customer Service Representative - Bilingual (French/English)
WSA Americas
Burlington, ON
- Full-time
Day shift Monday to Friday working hours with no weekends/holidays worked
Added 3 months ago
Customer Service Representative (Calmar, AB- hybrid)
OTIP Group of Companies (OTIP, Orbit, Curo)
Calmar, AB
Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
Added 3 months ago
AG
Customer Service Representative
ABC G
Montreal, QC
- Full-time
Reporting to the Ecommerce Specialist, the Customer Service Representative is responsible for supporting online B2B/ B2C sales and managing digital platforms for the company’s tools,…
Added 3 months ago
AI
Customer Service Clerk
American Iron & Metal (AIM)
Lantz, NS
- Full-time
Passionate about providing exceptional customer service
Added 4 months ago
C
Customer Service Representative - Parts Services (On-Site)
Concentrix
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 2 months ago
Customer Service Representative
Circle K
Fredericton, NB
Night shift premium
Added 3 months ago
R
Customer Service Representative (Bilingual French/English)
RBGlobal
Moncton, NB
- Full-time
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our…
Added 3 months ago
HI
Senior Client Service Representative, Employee Benefits
HUB International
Burnaby, BC
- Full-time
Successful completion of LLQP and Life License required
Added 3 months ago
GF
Customer Service Representative (Motivator) - Dartmouth Penhorn Plaza
GoodLife Fitness
Dartmouth, NS
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 3 months ago
QR
Customer Service Agent
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Victoria, BC
- Full-time
We’re currently seeking a Customer Service Representative for our Victoria location. In this role, you’ll be responsible for engaging with our customers by phone, email, or in our showroom…
Added 3 months ago
CK
Overnight Customer Service Representative
Circle K
Bedford, NS
- Part-time
Night shift premium
Added 2 months ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 3 months ago
AG
AV Customer Service Associate
ADI Global
Toronto, ON
- Full-time
The Customer Care Associate II, reporting to the Customer Care Supervisor, is responsible for providing outstanding customer service while managing a wider range of customer inquiries…
Added 2 months ago
Overnight Customer Service Representative
Circle K
Conception Bay South, NL
Night shift premium
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
TTEC
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
Percepta
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
BC
Customer Service Representative
Bunzl Canada
Saskatoon, SK
- Full-time
The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple…
Added 3 months ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 4 months ago
FL
Customer Service Representative
Fuze Logistics Services Inc
Mont-Royal, Quebec
- Full-time
We are seeking a Customer Service Representative to join our team in Montreal!
Added 2 months ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 2 months ago
B
Customer Service Representative, Retail Operations
Belron
Laval, QC · Lebeau - Valleyfield
- Part-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 2 months ago
Customer Service Representative
Circle K
NS
Night shift premium
Added 4 months ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Comox, British Columbia
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 4 months ago
AA
Customer Service Representative - Auto Body (Kingston)
Assured Automotive
Kingston, Ontario
- Full-time
Valid driver’s license required
Added 4 months ago
S
Customer Service Agent 2 - Downsview- Part Time - Perm- Bilingual
Serco
North York, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence

ABC G

Customer Service Representative

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 18, 2027
Posting language: English · French
Posted: Jul 22, 2026

Original job description

English section of this bilingual listing.

Customer Service Representative

Job-Type: Full-Time, Permanent

Location: Montreal, QC

What we offer

Competitive salary based on experience
Employee Benefits
Free parking
Employee discount on products
Free coffee and snacks
Advanced training provided
Annual performance and salary review
Access to a fully equipped cafeteria
Growth opportunities

Reporting to the Ecommerce Specialist, the Customer Service Representative is responsible for supporting online B2B/ B2C sales and managing digital platforms for the company’s tools, electronics, and home & kitchen categories.

Key Responsibilities

Overseeing and managing the company's customer needs and fulfillments through customer service channels (phone calls, emails, chatting tools, etc.).
Support in creating and updating website content such as managing products, prices, and website pages.
Work closely with the marketing department to align messaging, gather insights, and provide feedback from customers that help shape marketing campaigns and strategies.
Provide customer service through multiple channels for both B2B and B2C customers, assisting with product inquiries, order tracking, returns, and troubleshooting.
Oversee, manage and identify customer needs and requests.
Maintain a deep understanding of our product range by offering informed advice, ensuring customers receive solutions for their needs.
Implement and contribute to new processes for the ongoing improvement of the overall customer experience.
Support the sales performance of the e-commerce platform (Amazon, eBay, Walmart, Shopify)
Aid with managing and executing promotional campaigns.
Provide insights into customer shopping trends to support assortment selection and identify assortment gaps.

Experience with Shopify

Familiar with building and customizing Shopify stores, including themes, apps, and integrations.
Experience managing product listings, inventory, pricing, and variations in Shopify.
Experience using Shopify’s analytics to track performance, sales trends, and customer behaviors.

Qualifications

Minimum of 2 years of customer service, sales or e-commerce experience.
Strong understanding of cultural, economic, and business dynamics across Canada.
Excellent communication in French and English with the ability to negotiate and build rapport and trust with diverse clients.
Ability to help you define our brand’s unique value proposition and develop strategies to differentiate your store is an asset.
Ability to provide customer insights into the experience in understanding and segmenting customer behavior to tailor marketing strategies is an asset.
Proficiency in Microsoft Excel.

Représentant du service à la clientèle

Type d'emploi : Temps plein, Permanent

Lieu de travail : Montréal, QC

Nos offres

Salaire compétitif selon l'expérience
Avantages sociaux
Stationnement gratuit
Réduction sur les produits pour les employés
Café et collations gratuits
Formation avancée fournie
Évaluation annuelle des performances et du salaire
Accès à une cafétéria entièrement équipée
Opportunités de développement

Read the full bilingual original

Customer Service Representative

Job-Type: Full-Time, Permanent

Location: Montreal, QC

What we offer

Competitive salary based on experience
Employee Benefits
Free parking
Employee discount on products
Free coffee and snacks
Advanced training provided
Annual performance and salary review
Access to a fully equipped cafeteria
Growth opportunities

Key Responsibilities

Overseeing and managing the company's customer needs and fulfillments through customer service channels (phone calls, emails, chatting tools, etc.).
Support in creating and updating website content such as managing products, prices, and website pages.
Work closely with the marketing department to align messaging, gather insights, and provide feedback from customers that help shape marketing campaigns and strategies.
Provide customer service through multiple channels for both B2B and B2C customers, assisting with product inquiries, order tracking, returns, and troubleshooting.
Oversee, manage and identify customer needs and requests.
Maintain a deep understanding of our product range by offering informed advice, ensuring customers receive solutions for their needs.
Implement and contribute to new processes for the ongoing improvement of the overall customer experience.
Support the sales performance of the e-commerce platform (Amazon, eBay, Walmart, Shopify)
Aid with managing and executing promotional campaigns.
Provide insights into customer shopping trends to support assortment selection and identify assortment gaps.

Experience with Shopify

Familiar with building and customizing Shopify stores, including themes, apps, and integrations.
Experience managing product listings, inventory, pricing, and variations in Shopify.
Experience using Shopify’s analytics to track performance, sales trends, and customer behaviors.

Qualifications

Minimum of 2 years of customer service, sales or e-commerce experience.
Strong understanding of cultural, economic, and business dynamics across Canada.
Excellent communication in French and English with the ability to negotiate and build rapport and trust with diverse clients.
Ability to help you define our brand’s unique value proposition and develop strategies to differentiate your store is an asset.
Ability to provide customer insights into the experience in understanding and segmenting customer behavior to tailor marketing strategies is an asset.
Proficiency in Microsoft Excel.

Représentant du service à la clientèle

Type d'emploi : Temps plein, Permanent

Lieu de travail : Montréal, QC

Nos offres

Salaire compétitif selon l'expérience
Avantages sociaux
Stationnement gratuit
Réduction sur les produits pour les employés
Café et collations gratuits
Formation avancée fournie
Évaluation annuelle des performances et du salaire
Accès à une cafétéria entièrement équipée
Opportunités de développement

Relevant du spécialiste du commerce électronique, l'Associé au service à la clientèle est chargé de soutenir les ventes en ligne B2B/B2C et de gérer les plateformes numériques pour les catégories « outils », « électronique » et « maison et cuisine » de l'entreprise.

Responsabilités principales

Superviser et gérer les demandes des clients de l'entreprise et assurer leur traitement via les canaux du service client (appels téléphoniques, e-mails, outils de chat, etc.).
Participer à la création et à la mise à jour du contenu du site web, notamment la gestion des produits, des prix et des pages du site.
Travailler en proche collaboration avec l'équipe marketing afin d'harmoniser les messages, de recueillir des informations et de transmettre les retours des clients qui contribuent à l'élaboration des campagnes et des stratégies marketing.
Assurer le service client via différents canaux, tant pour les clients B2B que B2C, en apportant une assistance pour les demandes de renseignements sur les produits, le suivi des commandes, les retours et la résolution des problèmes.
Superviser, gérer et identifier les besoins et les demandes des clients.
Maintenir une connaissance approfondie de notre gamme de produits afin de fournir des conseils avisés et de garantir que les clients bénéficient de solutions adaptées à leurs besoins.
Mettre en œuvre et contribuer à de nouveaux processus visant l’amélioration continue de l’expérience client globale.
Soutenir les performances commerciales de la plateforme de commerce électronique (Amazon, eBay, Walmart, Shopify).
Participer à la gestion et à la mise en œuvre des campagnes promotionnelles.
Fournir des informations sur les tendances d’achat des clients afin de faciliter la sélection de l’assortiment et d’identifier les lacunes dans celui-ci.

Expérience avec Shopify

Familiarité avec la création et la personnalisation de boutiques Shopify, y compris les thèmes, les applications et les intégrations.
Expérience de la gestion des listes de produits, de l'inventaire, des prix et des variations dans Shopify.
Expérience de l'utilisation des outils d'analyse de Shopify pour suivre les performances, les tendances des ventes et les comportements des clients.

Qualifications

2 ans d’expérience minimum dans le service client, la vente ou le commerce électronique.
Compréhension des dynamiques culturelles, économiques et commerciales à travers le Canada.
Excellentes compétences en communication en français et en anglais, avec la capacité de négocier et d’établir des relations de confiance avec une clientèle diversifiée.
La capacité à définir la proposition de valeur unique de notre marque et à élaborer des stratégies visant à différencier votre magasin constitue un atout.
La capacité à fournir des informations sur l’expérience client afin de comprendre et de segmenter le comportement des clients pour adapter les stratégies marketing constitue un atout.
Maîtrise de Microsoft Excel.

Apply on LinkedIn About employer

More about this job

Responsibilities

The role involves managing customer inquiries across multiple channels and supporting online B2B/B2C sales for various product categories. Additionally, the representative will assist in updating website content, managing Shopify listings, and collaborating with marketing to improve the customer experience.

Requirements

Candidates must have at least 2 years of experience in customer service, sales, or e-commerce, with proficiency in Microsoft Excel. Excellent communication skills in both English and French are required to build rapport with a diverse clientele.

Skills

Customer Service
E-commerce
Shopify
B2B Sales
B2C Sales
Product Management
Inventory Management
Digital Platform Management
Microsoft Excel
Order Tracking
Troubleshooting
Marketing Alignment
French
English
Negotiation

Benefits

Competitive salary based on experience
Employee Benefits
Free parking
Employee discount on products
Free coffee and snacks
Advanced training provided
Annual performance and salary review
Access to a fully equipped cafeteria
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Shopify
Amazon
eBay
Walmart
E-commerce
B2B
B2C
Microsoft Excel
Product Listings
Inventory Management
Digital Marketing
Customer Experience
Sales Performance
Analytics
Promotional Campaigns

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