Route Manager

Company Description Abell Pest Control is a trusted provider of professional pest management solutions, serving customers across Canada and the U.S. for over 100 years. From a single office in 1924, the company has grown into a network of branches that protect homes, businesses, and government facilities from pests. Abell is committed to delivering high-quality, cost-effective services that prioritize client safety, customer service, and long-term value. The company emphasizes continuous innovation, including advanced tools like Electronic Site Management (ESM) and On-Site Instant Reporting to provide comprehensive, real-time pest program monitoring. Team members are expected to uphold a strong client-focused culture where meeting customer needs is the highest priority.

Role Description The Route Manager is a full-time, on-site role based in Prince Rupert, BC, responsible for managing and servicing an assigned route of residential and commercial clients. In this role, the Route Manager conducts inspections, identifies pest issues, applies appropriate treatments, and ensures compliance with safety and regulatory standards. Daily tasks include planning and optimizing service schedules, maintaining accurate service records, and using Abell’s digital tools and reporting platforms to document findings and actions. The Route Manager works closely with clients to explain treatment plans, provide preventive recommendations, and respond to service inquiries or urgent issues. The role also involves building long-term customer relationships, monitoring service quality, and supporting company initiatives related to environmental responsibility and operational efficiency.

Qualifications

• Strong pest control knowledge and practical skills, including inspection, identification, and safe application of pest management solutions.
• Excellent communication and customer service abilities, with a focus on customer satisfaction and clear, professional client interaction.
• Awareness of recycling and environmentally responsible practices relevant to pest control operations and facility management.
• Valid driver’s license and a clean driving record for managing and traveling within the assigned route.
• Ability to work independently on-site, manage time effectively, and maintain accurate documentation using digital tools.
• Comfort with physical work, including walking, climbing, and handling equipment, often in varied indoor and outdoor environments.
• Attention to detail and problem-solving skills to diagnose pest issues and recommend appropriate solutions.
• Previous experience in pest control, facility services, or a related field is an asset; relevant certifications or licenses are beneficial.