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Added 22 mins ago
RB
Manager, Insurance Financial Control
Royal Bank of Canada
Mississauga, ON
- Full-time
…Operating Procedures (SOPs) while applying solid knowledge of the operations, its procedures and systems to the reconciliations…
Added 37 mins ago
CH
Seasonal Holiday Team Lead- Georgian Mall
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Barrie, ON
- Part-time
As a Shift Lead, you’ll help create excellent experiences on our Santa photo sets by supporting the team, welcoming families, assisting with photos, and keeping daily operations running…
Added 37 mins ago
H
Deburrer
Héroux-Devtek
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- Full-time
As part of the Central Division you will lead P&L responsible for critical machining operations of major commercial aircraft programs such as the Boeing 777 and Embraer E-2, business jets…
Added 1 hour ago
CO
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- Full-time
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Added 1 hour ago
SR
Chief Growth Officer
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- $250,000 to $275,000 CAD / year
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…next stage of growth, the successful candidate will personally lead strategic opportunities while simultaneously recruiting, mentoring, and developing the commercial…
Added 1 hour ago
MM
Senior Project Engineer
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…duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are…
Added 2 hours ago
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Added 3 hours ago
CC
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Lead, coach and develop employees to achieve individual, team and organizational objectives.
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Added 3 hours ago
CC
Manager, Change Management
Canadian Cancer Society
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- Full-time
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Added 3 hours ago
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Manager, Change Management
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Lead, coach and develop employees to achieve individual, team and organizational objectives.
Added 3 hours ago
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Manager, Change Management
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Added 3 hours ago
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Added 3 hours ago
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Sr. Specialist, Relay for Life Youth
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- Full-time
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Added 3 hours ago
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Manager, Fundraising Communications
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- Full-time
Lead the execution of communications and public relations for fundraising campaigns and events in Quebec, particularly the CIBC Run for the Cure, Relay For Life, the Montreal Daffodil Ball,…
Added 3 hours ago
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Senior Manager, Donor Communications
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Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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Senior Manager, Donor Communications
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Added 3 hours ago
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Senior Manager, Donor Communications
Canadian Cancer Society
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- Full-time
Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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Senior Manager, Donor Communications
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Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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…collaboration with colleagues across the nationwide Leadership Giving team, this role supports the growth of the leadership giving portfolio and the operational excellence of the major gift…
Added 3 hours ago
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Senior Manager, Donor Communications
Canadian Cancer Society
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- Full-time
Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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Senior Manager, Donor Communications
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Champion the use of Copilot and approved technology tools within day-to-day operations to increase efficiency, create capacity, and improve overall quality and consistency of…
Added 3 hours ago
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Director, Corporate Services
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- $160,000 to $200,000 CAD / year
- Full-time
This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.
Added 3 hours ago
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Accounts Receivable Manager
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Reporting within the Finance team, this role is responsible for overseeing daily AR operations, leading and developing the team, monitoring collections performance, and collaborating with…

Abilities Centre

Manager, Member Experience and Sales

Whitby, ON, Canada

Pay Rate: $65,000 per annum.

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Job details

Pay: Pay Rate: $65,000 per annum.
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Position: Manager, Member Experience and Sales

Location: 1 Jim Flaherty Street, Whitby, ON

Assignment: Full-time, Salaried

Pay Rate: $65,000 per annum. We also offer 100% employer paid benefits and CAA membership, flexible work environment, and membership to our superb sport, fitness, and recreational facilities.

Start Date: December 2026

You Belong!

We exist to unlock potential through accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility, redefining the way Canadians live, work, and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine, flexible, innovative, and collaborative.

As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of employment and are committed to improving our process to be more accessible and equitable.

We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.

If you have any issues with the online application or have any questions about the job, please email careers@abilitiescentre.org. We look forward to learning more about you and how you may be the person we’re looking for through your application!

The Position:

Reporting to the Assistant Director, Business Operations, the Manager, Member Experience and Sales will support the Revenue Development Department in achieving its financial goals for Abilities Centre to reach its potential. The primary responsibility of the Manager is to take a leadership role in the implementation of member sales and retention initiatives, primarily designed to support the Centre’s identified revenue objectives and customer service requirements.

This person will oversee the day-to-day operations of membership and the front desk staff, directing and motivating team members to provide a best-in-class customer experience that will improve the retention of current members and increase the conversion of current pass users to members.

The individual will be passionate about selling a sports and recreational experience with a truly differentiated competitive advantage, and the Centre’s mission as its guide. As a result, this role will develop and implement retention strategies for current members and conversion strategies for pass users.

What You’ll Do:

Member Sales and Retention

You will focus on retaining Memberships (Business, Group, Personal), and converting User Passes (Daily, Recreational, Monthly) into full Memberships, while supporting the Assistant Director in generating new sales.
You will support the Assistant Director to develop and implement effective sales and retention strategies and campaigns that help achieve targets and objectives such as
- Developing strategic product, benefits, and pricing plans, and
- Identifying new and innovative ways to increase the value of memberships that aligns with the Centre’s mission and vision.
You will oversee the management and monitoring of the Customer Relationship Management (C.R.M) system, ActiveNet, including membership records, account accuracy, and system processes.
You will support data-informed decision making by implementing and tracking metrics and reporting processes in ActiveNet that create accountability to targets and benchmarks for sales representatives to succeed.
You will use creative problem-solving skills to handle the escalation of member concerns and complaints, including member conduct and compliance.
You will develop and implement initiatives to create community awareness and member engagement, such as Common Grounds (a weekly time for members to meet with staff to share about their experiences and learn about up-and-coming programs)
You will lead and continuously improve the New Member Journey, from initial inquiry and facility tours through sign-up, onboarding, follow-up and ongoing engagement, by stewarding member and guest interactions for the purpose of fostering long-term relationships and engagement with Abilities Centre. This includes:
- Ensuring new members receive a consistent, welcoming experience and understand the programs, services, and benefits available to them, and
- Monitoring onboarding and engagement activities to identify opportunities to improve conversion, satisfaction, and retention.

Operational Leadership and Accountability.

You will assume responsibility for the day-to-day operational management of Member Services and the Front Desk team, exercising appropriate decision-making authority to ensure effective operations, consistent service delivery, achievement of departmental objectives, and timely resolution of operational issues.
You will establish clear team expectations, monitor performance through ongoing check-ins and quarterly and annual reviews, and address gaps through coaching, feedback and accountability.
You will monitor activity at the Front Desk, providing guidance and assistance to members, clients, and staff as needed.
You will schedule staff at the front desk during operating hours, as well as for Shift Supervisor coverage, and complete payroll bi-weekly for all staff, including day of scheduling changes.
You will plan and run staff meetings and trainings to support the continued development of staff to meet and exceed the Centre’s customer service standards.
You will work with the Assistant Director and Human Resources Department to identify staff recruitment needs, and will assist with the process to interview, hire, train and manage staff.

Outreach, Support and Internal Collaborations.

With the Assistant Director, you will represent Abilities Centre in community networks and collaboration initiatives.
You will assist the Assistant Director in implementing an effective outreach strategy to create and enhance relationships with community partners, funders, and likeminded organizations.
You will support the Assistant Director in achieving monthly targets for memberships by training staff in sales and upselling techniques, such as customizing building tours and promoting programs to members and guests.
You will work with Department Leads, such as Marketing and Communications, Programs and Services, Fitness, and Rentals to ensure that members and patrons are kept up to date on:

- Available services, programs, and opportunities,
- Facility usage schedule and any changes (i.e., closures), and
- Initiatives and outreach strategies to increase community awareness and engagement with member services.

You will work with Department Leads, such as Marketing and Communications, Programs and Services, Fitness, and Rentals to ensure that the Member Services team has all the relevant information and resources needed to confidently communicate to members and patrons any facility updates, program information, upcoming events and rentals, and other such updates.
You will work with Research to create and implement member surveys and evaluations to gather feedback and determine areas of improvement.
You will support the Assistant Director to identify and develop appropriate policies and procedures for member experience and sales.

What You’ll Bring:

Education and Experience.

You have post-secondary education in Business Management, Sales and Marketing, or equivalent.
You have experience selling, or within a sales environment
- Experience with large fitness, sports, or recreational facilities is preferred
You have experience and sensitivity in dealing with clients of different abilities, cultural and racial backgrounds including visible and non-visible dimensions of diversity.
You are proficient in Microsoft 365 and have knowledge of ACTIVENet or similar recreation management software.

Communication and Collaboration:

You have outstanding verbal and written communication skills, including presentation ability.
You can work collaboratively with multi-disciplinary teams and can achieve results through adaptability and creative problem-solving.
You are an effective team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
You have good conflict resolution skills and are dedicated to customer service that exceeds expectations.

Confidentiality and Compassion:

You exhibit a high level of confidentiality and trust and can handle sensitive and confidential information.
You exhibit a high level of emotional intelligence and have exceptional interpersonal and relationship-building skills with a proven ability to establish rapport with people of diverse backgrounds.

Organization:

You have exceptional administrative skills demonstrating thoroughness and attention to detail.
You can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
You are self-motivated, and results-oriented; you demonstrate initiative and contribute to a work environment that values and encourages innovation.

Administrative Requirements:

It is required that you have a current and clear vulnerable sector check
It is required that you have First aid and CPR C
It is required that you have flexible availability to work mornings, days, afternoons, evenings, and even weekends, as required.

Deadline to apply is Friday, November 13, 2026

Apply About employer

More about this job

Responsibilities

The Manager will lead member sales and retention initiatives while overseeing daily operations of the front desk and membership services. They are responsible for driving revenue objectives, managing staff performance, and fostering long-term member engagement through strategic outreach and service excellence.

Requirements

Candidates must have post-secondary education in Business, Sales, or Marketing and experience in a sales-focused environment. Essential requirements include a clear vulnerable sector check, First Aid and CPR C certification, and the flexibility to work varied shifts including weekends.

Skills

Sales management
Customer experience
Team leadership
Retention strategies
CRM management
ActiveNet
Conflict resolution
Staff scheduling
Payroll administration
Community outreach
Data analysis
Relationship building
Emotional intelligence
Strategic planning
Public speaking
Microsoft 365

Benefits

Employer paid benefits
CAA membership
Flexible work environment
Fitness facility access
Recreational facility access

Visa sponsorship

Not detected in the job text

Keywords

Sales
Membership
Retention
Customer Service
ActiveNet
CRM
Leadership
Operations
Fitness
Recreation
Community Engagement
Business Management
Marketing
Staff Training
Payroll
Conflict Resolution
Strategic Planning
Microsoft 365
Vulnerable Sector Check
First Aid
CPR C
Onboarding
Revenue Development
Facility Management
Diversity and Inclusion

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