Field Service Technician, Electrical & Software Systems (FS2609)
Location: Toronto, ON
Type: Full-time, In-office
Vacancy Status: Existing
Start date: Immediate
Experience: 3–6 years of relevant industry experience in Field service, electronics, robotics, automation, or related electromechanical systems
Education: Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.
Note- Applications will be reviewed on a rolling basis; you are encouraged to apply early.
About Able Innovations
Able Innovations Inc. is a Toronto-based, Canadian-owned company revolutionizing healthcare with intelligent robotics. Since 2018, we have been designing, manufacturing and delivering advanced robotic solutions to acute care hospitals across North America. Our flagship product, the ALTA Platform®, is a one-of-a-kind patient transfer solution that addresses critical challenges in hospital workflows, thereby minimizing staff injuries and enhancing patient dignity through safe and seamless automation.
About the position
We are looking for a hands-on Field Service Technician with strong electrical and software troubleshooting skills to help deploy, maintain, and support ALTA systems.
You will complement our team's mechanical and mechatronics expertise with the ability to investigate electrical faults, interpret diagnostic logs, troubleshoot device communications, and understand how software and hardware interact.
Able Innovations is a small, dynamic startup where initiative, sound judgment, and ownership matter. You will work directly with customers and engineering, solve problems in hospital environments, and help build the service procedures and capabilities needed to support a growing fleet.
This role is 100% in office.
Responsibilities:
- Field Service & Operations: Install, inspect, maintain, and repair ALTA systems at customer sites.
- Electrical & Software Diagnostics: Diagnose electrical, electronic, and software-related faults involving power systems, wiring, sensors, motor controllers, and device communications.
- Testing & Verification: Use diagnostic tools, system logs, and structured testing to isolate faults and verify repairs.
- System Maintenance: Perform approved firmware updates, configuration changes, calibrations, and functional testing.
- Hardware Servicing: Complete mechanical adjustments and component replacements as part of servicing the full system.
- Customer Support: Provide remote troubleshooting and on-site support, keeping customers informed of progress and next steps.
- Engineering Collaboration: Work with engineering to reproduce issues, capture diagnostic evidence, and validate corrective actions.
- Documentation & Process Improvement: Maintain accurate service records (findings, work performed, parts replaced, test results) and continuously improve troubleshooting guides, service procedures, and technician training materials.
- Safety & Compliance: Follow approved safety and service procedures and complete required verification before returning equipment to use.
Required Skills:
- Electromechanical Service: Practical experience troubleshooting and servicing complex electromechanical equipment.
- Electrical Fundamentals: Strong electrical and electronics fundamentals, including reading schematics and tracing wiring and signals.
- Diagnostic Tools: Proficiency using multimeters and other electrical diagnostic tools.
- Software Troubleshooting: Experience using software tools to investigate faults, review logs, or configure equipment.
- Firmware & Networking: Familiarity with firmware updates, basic networking, and device communication interfaces.
- Hands-on Mechanical Skills: Comfortable performing hands-on mechanical work, including disassembly, adjustment, and component replacement.
- Methodical Problem Solving: A structured approach to troubleshooting accompanied by clear documentation of findings.
- Client Communication: Strong communication skills and professionalism when interacting with healthcare clients and partners.
- Autonomy: Ability to work independently, manage priorities, and recognize when engineering support is required.
- Travel: Willingness and ability to travel to customer sites across Canada and the United States.
- Education & Background: Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.
Bonus Skills:
- Software & Scripting: Linux command-line experience and Python, Bash, or similar scripting for diagnostics and automation.
- Embedded Systems: Familiarity with CAN bus, serial communications, and embedded control systems.
- Advanced Equipment: Experience with oscilloscopes, motor drives, encoders, and feedback sensors.
- Domain Experience: Experience servicing medical devices or working in hospital environments.
- Remote Fleet Tools: Familiarity with remote diagnostics, telemetry, or fleet monitoring tools.
- Demonstrated Passion: Practical projects demonstrating an active interest in robotics, electronics, or engineering beyond coursework.
Qualifications:
- Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.
- 3–6 years of relevant industry experience in Field service, electronics, robotics, automation, or related electromechanical systems
You Will Be Successful If You Are
- Flexible and Adaptable: You thrive in dynamic environments and respond effectively to changing priorities.
- Collaborative and Respectful: You value teamwork and diverse perspectives.
- Accountable: You take ownership of your work, ensuring high-quality outcomes.
- Proactive and Resourceful: You excel at finding solutions to challenges and communicate effectively with the team.
Application Requirements
Please submit your resume and cover letter as PDF documents with the naming format "FE2603_Firstname_Lastname". Feel free to include any relevant projects/portfolios.
Equal-Opportunity Employer Statement:
Able Innovations is proud to be an equal-opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.
Hiring Transparency & AI Disclosure:
At Able Innovations, we prioritize a fair and transparent recruitment process. While we use application Q&A to verify basic qualifications, we do not use artificial intelligence (AI) to screen, assess, or select applicants; every application is personally reviewed by a member of our hiring team. During interviews, we may use an automated notetaker to ensure accuracy and we will always ask for your explicit consent before using this tool. Its use is strictly for documentation, not assessment. All final decisions regarding interviews and hiring are made by a human team member.
