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Added 5 mins ago
KC
Commercial Strategy / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
Our client is a global software organisation, already recognised as a market leader, and set for significant growth. Its software is used by some of the world’s largest companies and it…
Added 5 mins ago
Y
Transitions Specialist
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…management with financial planning and a cutting-edge digital client experience. All this empowers our Partners to focus on serving their clients at scale with hyper-personalization. We…
Added 5 mins ago
M
Demand Generation Manager
MAVAN
Toronto, ON
- Contract
MAVAN is hiring on behalf of our client, Lyft Business, for this role.
Added 5 mins ago
AG
Procurement Specialist II
Allegis Global Solutions
Mississauga, ON
- Full-time
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.…
Added 5 mins ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Partner with the business to define contact center KPIs and reporting needs (e.g. AHT, FCR, ASA, service level, abandonment rate, containment) and validate reporting data.
Added 5 mins ago
SS
Senior Director, Marketing & Corporate Communications
Summit Search Group
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is a leader in the commercial real estate and investment management space.
Added 5 mins ago
S
Health & Safety Trainer & Consultant
SafetyCo
Field, BC
- Full-time
Partner with client leadership to identify risks, close gaps, and strengthen safety culture
Added 5 mins ago
RB
FX Execution & Digital Sales (EDS) Analyst
Royal Bank of Canada
Calgary, AB
- Full-time
…back. This is a front-office role where innovation, speed, and client service matter…
Added 5 mins ago
RB
Financial Planner
Royal Bank of Canada
Toronto, ON
- Full-time
A strong financial acumen, along with proven networking, client acquisition, and relationship management skills, and track record of partnering and collaboration
Added 5 mins ago
RB
Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
Partner with AI research, platform engineering, product, risk, governance, and business teams to embed evaluations into build, release, certification, monitoring, and recertification…
Added 20 mins ago
HW
Agribusiness Insurance Account Executive
Harvard Western Insurance
Regina, SK
- Full-time
…central to our success in the agricultural sector, focusing on client engagement, retention, and providing best-in-class technical advice. You will manage the entire client experience, from…
Added 20 mins ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
…Il ou elle agit comme personne-ressource principale pour le client et comme lien stratégique entre latelier de réparation et le client, en gérant les services de réparation de moteurs et en…
Added 20 mins ago
O
Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 20 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Added 20 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Added 20 mins ago
O
Sr. Manager, Product Management
OpenText
Mississauga, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 20 mins ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- $35 to $40 CAD / hour
- Contract
Added 20 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Added 20 mins ago
O
Consultant
OpenText
Richmond Hill, ON
- Full-time
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 20 mins ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Coordinate cross-functional teams, including business, technical, clinical, vendor, and external partner resources, to achieve transition work.
Added 20 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 20 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 20 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Added 20 mins ago
O
Sr. Manager, Product Management
OpenText
Richmond Hill, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 20 mins ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- $80,000 to $108,000 CAD / year
- Full-time

Absorb

Account Manager, Emerging Growth

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
Posting language: English
Posted: Oct 9, 2026

Original job description

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Key responsibilities and accountabilities:

Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.
Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.
Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.
Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.
Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

What you’ll bring:

Post-secondary degree (preferably in business or a related field)
1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
Very strong time management and organizational skills
Very strong verbal and written communication skills
Outgoing and personable nature with a sales driven attitude, strong team player
Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

SaaS (or Technology) sales experience
Experience working with a global client base
Strong MS Office skills – primarily Excel and PowerPoint
Fluency in additional languages
Experience working with industry tools such as Salesforce

Technologies we use:

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements 🏡

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

Endless opportunity for career growth and internal mobility 🌱

Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Apply About employer

More about this job

Responsibilities

The Account Manager will drive revenue growth by managing a book of business, focusing on customer retention, upsells, and cross-sells. They are responsible for leading contract renewals, building trusted client relationships, and collaborating across internal teams to support the full client lifecycle.

Requirements

Candidates must have a post-secondary degree and 1-2 years of experience in client relationship management and revenue growth. Strong communication, organizational skills, and a sales-driven attitude are essential for success in this fast-paced environment.

Skills

Account management
Upselling
Cross-selling
Revenue growth
Contract renewals
Sales pipeline management
Time management
Organizational skills
Verbal communication
Written communication
SaaS sales
Salesforce
Excel
PowerPoint

Benefits

Health and wellness benefits
Retirement savings programs
Bonus plans
Generous time off
Medical and dental benefits
New hire equipment allowance
Monthly flex allowance
Career growth opportunities
Internal mobility
DE&I programs

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Andrew Nelmes

Keywords

Account Management
SaaS
Salesforce
Gong
Gainsight
Zendesk
Calendly
Zoom
Teams
Adobe Acrobat
Annual Recurring Revenue
Net Dollar Retention
Upselling
Cross-selling
Client Lifecycle
Subscription Models
Strategic Learning Systems
AI-driven
Learning Management System
Customer Success
Product Knowledge
Proposal Writing
Statement of Work
Sales Pipeline
Remote-first

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