Jobs in Canada

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Added 2 months ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Added 2 months ago
M
Food and Beverage Operation Manager
Marriott
Quebec, QC
- Full-time
Added 2 months ago
Court Coordinator
Government of Alberta
Grande Prairie, AB
The Ministry of Children and Family Services funds programs and services to support vulnerable children, youth, families, and individuals to live safely and succeed in Alberta. This…
Added 2 months ago
A
Client Success Manager
Absorb
Remote, Canada
- Full-time
- Remote
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role - owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner…
Added 2 months ago
CH
Payroll Manager (Full Time Permanent)
Carefor Health & Community Services
Ottawa, ON
- Full-time
- Other
Reporting to the Controller and working closely with Human Resources, and Operational departments, the Payroll Manager is responsible for ensuring that Collective Agreements, employment…
Added 2 months ago
C
Staff People Business Partner, G&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Together, we help Clio build human and high-performing teams, and exceptional leaders.
Added 2 months ago
J
People Business Partner
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, People, the People Business Partner is an intermediate level role embedded in a business unit, and the person leaders go to when they need both practical…
Added 2 months ago
AG
Sr. Manager, Enterprise System
Allied Gold Corporation
Toronto, ON
- Full-time
The Sr. Manager, Enterprise Systems is a strategic leadership role responsible for the vision, governance, delivery and optimization of the organization's enterprise application portfolio.…
Added 2 months ago
M
Chef, Apprentissage et développement / Head of Learning & Development
Manmade
Montreal, QC
- Full-time
Added 2 months ago
MS
Van Outreach Support Worker (0.4 Evenings, Term Till March 31, 2027)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Ensure participants are informed of internal and external resources, services, and programs and if needed, advocate for clients to access services
Added 2 months ago
MS
Van Outreach Support Worker (0.4 Nights, Term Till March 31, 2027)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Ensure participants are informed of internal and external resources, services, and programs and if needed, advocate for clients to access services
Added 2 months ago
MS
Van Outreach Support Worker (1.0 Nights, Term Till March 31, 2027)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Ensure participants are informed of internal and external resources, services, and programs and if needed, advocate for clients to access services
Added 2 months ago
VR
Community Director | General Manager
VIVA Retirement Communities
Ancaster, ON
- Full-time
Practical knowledge of human resources, financial management, project management and facility operations.
Added 2 months ago
NS
Account Director
North Strategic
Toronto, ON
- $105,000 to $115,000 CAD / year
- Contract
…contribute to our inclusive culture and high-performing team as a manager, coach and…
Added 2 months ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
We are looking for a Manager to strengthen our Management Consulting practice. If you have a background in Change Management, Workforce / HR transformation or Organizational Design within…
Added 2 months ago
V
Senior Specialist Talent Management
Vale
Canada
- Full-time
Help translate organizational values into practical tools, resources, learning materials, and employee programs.
Added 2 months ago
Manager, Application Support & DevOps
CAA Club Group
Thornhill, ON
CAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital…
Added 2 months ago
M
First Year Apprentice Carpenter (Entry Level – Voyageur Trades Program)
MNA
Edmonton, AB
- Full-time
…concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls…
Added 2 months ago
M
First Year Apprentice Electrician (Entry Level – Voyageur Trades Program)
MNA
Edmonton, AB
- Full-time
…concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls…
Added 2 months ago
M
First Year Apprentice Plumber (Entry Level – Voyageur Trades Program)
MNA
Edmonton, AB
- Full-time
…concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls…
Added 2 months ago
PC
Youth Care Worker (Casual On-Call)
PLEA Community Services Society of BC
Maple Ridge, BC
- Part-time
Day shifts occur from 8:00AM-4:00PM · Evening shifts occur from 4:00PM-12:00AM
Added 2 months ago
Senior Payroll & Benefits Specialist
Wesgroup
Vancouver, BC
…supporting our employees and business operations. Reporting to the Manager, Payroll & Benefits, you'll be responsible for the accurate and compliant administration of payroll, benefits,…
Added 2 months ago
Pharmacy Assistant
Bayshore
London, ON
…individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and…
Added 2 months ago
AH
Program Manager - PBSH
ALPHA HOUSE
Calgary, AB
- Full-time
Hours: Sunday - Tuesday, every other Wednesday; 12-hour shifts (0700 - 1900 & 1900 - 0700)
Added 3 months ago
BW
Psychologist, Pain Service - BC Children’s and Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
Plan and organize the provision of services for specified programs or patient group(s), in consultation with the Head of Psychology or designate and in collaboration with the Clinic/Program…

Absorb

Client Success Manager

Remote, Canada

Remote

Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
Posting language: English
Posted: Aug 28, 2026

Original job description

"Our Customer Success team sits at the intersection of retention and growth. We don’t measure ourselves on activity. We measure ourselves on outcomes. This team is trusted to operate commercially, think strategically, and do what it takes to move customers forward. It’s not always clean or structured, and that’s the point. The people who succeed here figure things out, push through complexity, and consistently deliver real value to customers." - Darren O'Connor, Director, Customer Success

As a Client Success Manager (CSM) at Absorb, you will play a dual impact role - owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner who understands how to build, scale, and measure learning programs that deliver meaningful business outcomes. We’re looking for someone who brings deep Customer Success expertise paired with real-world Learning & Development program building experience, ideally gained within a B2B SaaS environment. In this role, you will guide clients in maximizing their LMS investment, translate L&D strategy into actionable product usage, and clearly demonstrate measurable ROI tied to Absorb LMS.

Interested in hearing more about Absorb? Listen here:

Absorb Culture - Absorb LMS

What you’ll do:

Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
Identify and route upsell and expansion opportunities to the Account Management team.
Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
Maintain accurate client documentation within internal systems/tools.

What you’ll bring:

4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
Demonstrated ability to tie learning initiatives to measurable outcomes - customer engagement, program ROI, adoption metrics, or business KPIs.
Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
Comfort translating technical concepts into accessible explanations.
Strong commercial and business acumen.
Excellent time management and project management capabilities.
Working understanding of SaaS, APIs, and core web technologies.

Additional preferred qualifications:

Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.
Previous involvement in change management, enablement, or instructional design projects.
Experience advising clients on LMS or L&D ecosystem best practices.

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Client Success Manager will own client relationships while driving product adoption and serving as an L&D practitioner to scale learning programs. They will monitor client health, identify expansion opportunities, and consult with clients to ensure measurable ROI from the LMS platform.

Requirements

Candidates must have 4–6 years of experience in B2B SaaS, specifically within LMS, HR Tech, or EdTech industries. A strong background in designing and evaluating training programs is required, along with excellent consultative and project management skills.

Skills

Customer success
Learning and development
B2B SaaS
LMS
Relationship management
Program design
ROI measurement
Consultative problem-solving
Project management
Change management
Instructional design
Technical communication
Business acumen
API understanding
Data analysis

Benefits

Health and wellness benefits
Retirement savings programs
Bonus plans
Generous time off
Medical benefits
Dental benefits
New hire equipment allowance
Monthly flex allowance
Career growth opportunities
Internal mobility
Employee driven DE&I programs

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Darren O'Connor

Keywords

B2B SaaS
LMS
Customer Success
Learning and Development
HR Tech
EdTech
ChurnZero
Salesforce
JIRA
Zendesk
Change Management
Instructional Design
API
ROI
Client Lifecycle
Retention
Account Management
Product Adoption
Business Intelligence
Cloud-based

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Work requirements

Jobs in Canada