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Added 4 days ago
Account Director, Client Strategy (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships.
Added 6 days ago
Directeur·trice de comptes / Account Director
Evolving Web
Remote, Canada
Full-time · Remote
In your role as Account Director, you will be expected to
Added 1 month ago
Account Director, Integrated Media
Marketbridge
Remote, Canada
Full-time · Remote
Marketbridge is seeking an Account Director, Integrated Media to lead the client relationship for a large, complex B2B account with multiple media activations and workstreams running across…
Added 2 months ago
Lead Account Director
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Lead Account Director who thrives in a fast-moving agency environment.
Added 2 months ago
Account Director / Client Services & Delivery Lead
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.
Added 2 months ago
Director, Account Management
Absorb
Remote, Canada
Full-time · Remote
As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential…
Added 10 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Added 10 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Added 11 days ago
Account Director, Social Media
BrandBastion
Remote, Canada
Full-time · Remote
BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership.
Added 3 months ago
Account Director (Performance Marketing Agency)
Level Agency
Remote, Canada
Full-time · Remote
Level Agency is hiring an Account Director with deep performance marketing agency experience - someone who knows how to lead client relationships, connect strategy to execution, and drive…
Added 4 months ago
Group Account Director
Advantage HQ
Remote, Canada
Full-time · Remote
We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at Advantage HQ.
Added 3 months ago
Account Director, Defence and Intel (Canada)
TRM Labs
Remote, Canada
Full-time · Remote
The Account Director for Canada Defence and Intel will join a team driving TRM’s go-to-market strategy in the Canadian Public Sector market. Their goal will be to expand and strengthen…
Added 1 month ago
National Sales Director
Genetec
Remote, Canada
Full-time · Remote
We are seeking a dynamic and results-driven National Sales Director, Canada to lead the growth of Genetec's business across the country. Reporting to the Vice-President, Sales North…
Added 10 days ago
Visier Practice Director
Next Generation Inc
Remote, Canada
$160,000 to $170,000 CAD / year
Full-time · Remote
Next Generation, Inc., an HR Path Company, is seeking an accomplished Practice Director to lead and scale our Visier consulting practice. This senior leadership role combines practice…
Added 5 months ago
Director, Research Services
Pulse Labs AI, Inc.
Remote, Canada
Full-time · Remote
We are looking for a Director, Research Services to own and accelerate the growth of one of our core business units. This is a leadership role with real scope: you will set strategy, own…
Added 5 days ago
Manager, Mid-Market Customer Success
Spellbook
Remote, Canada
$130,000 to $152,000 CAD / year
Full-time · Remote
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Added 2 days ago
Mid-Market Account Executive
Trulioo
Remote, Canada
$90,000 to $110,000 CAD / year
Full-time · Remote
Reporting to the Sales Director, the Mid-Market Account Executive will own the full sales cycle for new business across the Payments, e-Commerce, Financial Services, and Technology sectors.…
Added 9 days ago
Commercial Strategy Consultant, Life Sciences
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
Reporting to the Director, Business Acceleration, the Commercial Strategy Consultant serves as a trusted advisor and analytical partner to ODAIA's pharma and life sciences clients -…
Added 2 days ago
Account Manager, Medical Communications
Prime
Remote, Canada
Full-time · Remote
Account planning; supporting strategic development of assigned brands/accounts in collaboration with your Account Director
Added 2 days ago
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Please note: internally, this role is titled Account Strategist, Content & SEO.
Added 2 days ago
Content Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Please note: internally, this role is titled Account Strategist, Content & SEO.
Added 2 days ago
Tax & Treasury Specialist
Solink
Remote, Canada
$100,000 to $120,000 CAD / year
Full-time · Remote
Reports To: Jason Hunt | Director, Accounting
Added 2 days ago
Senior Manager, Financial Operations
Solink
Remote, Canada
$130,000 to $150,000 CAD / year
Full-time · Remote
Reports To: Jason Hunt | Director, Accounting
Added 2 days ago
Sales Compensation Analyst
Semperis
Remote, Canada
Full-time · Remote
You'll report to our Director of Finance and work closely with the CFO, Revenue Operations leaders and plan owners, and department heads across sales and channel. You'll also partner with…
Added 3 days ago
Account Manager - Facility Solutions Manager
City Wide Facility Solutions
Remote, Canada
Full-time · Remote
City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA.

Absorb

Director, Account Management

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Jul 13, 2026

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Original job description

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.

What you’ll do:

Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
Own and drive client renewals, retention, and net retention targets
Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
Lead regular Executive Business Reviews and strategic check-ins
Champion customer feedback, synthesizing insights to inform product development and innovation
Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
Drive feature adoption, enablement, and ongoing education for clients
Represent Absorb at industry events and client engagements

What you’ll bring:

6+ years of leadership in mid-market/enterprise SaaS account management
Proven experience managing complex accounts in North America
Exceptional communication, relationship-building, and consultative skills
Demonstrated success in driving renewals, upsell, and cross-sell opportunities
High intellectual curiosity, and thrive in a fast-paced, remote-first environment
Strong leadership and mentoring abilities
Passionate about customer success and continual learning

Technologies we use:

Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements 🏡

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

Endless opportunity for career growth and internal mobility 🌱

Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

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More about this job

Responsibilities

Lead and mentor a team of Account Managers to drive client retention, expansion, and long-term value across North America. Develop strategic account plans and collaborate cross-functionally to align platform solutions with client objectives.

Requirements

Requires over 6 years of leadership experience in mid-market or enterprise SaaS account management. Must demonstrate success in driving renewals and upsells while possessing strong communication and mentoring abilities.

Skills

Leadership
SaaS Account Management
Customer Retention
Strategic Account Planning
Relationship Building
Consultative Selling
Contract Negotiation
Mentoring
Cross-functional Collaboration
Executive Business Reviews
Net Retention Management
Client Advocacy

Benefits

Remote-first work
Flexible work arrangements
Retirement savings programs
Bonus plans
Paid time off
Medical benefits
Dental benefits
New hire equipment allowance
Monthly flex allowance
Career growth and internal mobility
DE&I programs

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Hiring contact

Andrew Nelmes

Keywords

Absorb LMS
Salesforce
Gainsight
Zendesk
Calendly
Zoom
Teams
Adobe Acrobat
Co-Pilot
Claude
SaaS
LMS
AI-driven learning
Net Retention
Upsell
Cross-sell
Enterprise Account Management
Customer Success
Strategic Learning Systems

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