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Added 12 mins ago
Warehouse Specialist and Courier Driver
Rocky Mountain Soap Company
Canmore, AB
Full-time
The Warehouse Specialist and Courier Driver is responsible for carrying out inventory duties and delivering products to our retail locations in the Bow Valley, Calgary, and other locations…
Added 42 mins ago
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Charlottetown, PE
Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 42 mins ago
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 42 mins ago
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 42 mins ago
Investment Specialist
CIBC
Edmonton, AB
Full-time
You’ll be joining CIBC’s Investment Specialist team in Personal and Business Banking. As an Investment Specialist, you’ll work closely with other CIBC Banking Centre employees to build…
Added 57 mins ago
Bilingual Document Specialist
Sun Life Québec
Montreal, QC
Full-time
Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document…
Added 57 mins ago
Bilingual Document Specialist
Sun Life Québec
Quebec, QC
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Aon
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Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the…
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Client Success Specialist
Aon
Montreal, QC
Full-time
Your role as a Client Success Specialist embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated…
Added 1 hour ago
Client Success Specialist
Aon
Toronto, ON
Full-time
Your role as a Client Success Specialist embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated…
Added 1 hour ago
Certificate Specialist
Aon
Toronto, ON
Full-time
Aon is looking for a Bilingual Certificate Specialist to join our team. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and…
Added 1 hour ago
CSS Team Lead
Aon
Toronto, ON
Full-time
Review specialist performance to determine if client fulfillment is following client expectations
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Resource Manager
Aon
Toronto, ON
Full-time
Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Added 1 hour ago
Aon Advance Client Success Specialist
Aon
Toronto, ON
Full-time
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Account Specialist
Aon
Calgary, AB
Full-time
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Added 1 hour ago
Account Specialist
Aon
Montreal, QC
Full-time
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Actuarial Configuration Specialist - Pension Administration
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Aon is looking for a Configuration Specialist for our implementation team within pension administration. The team works closely with internal teams to implement and support solutions for…
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Account Specialist
Aon
Winnipeg, MB
Full-time
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Account Specialist
Aon
Halifax, NS
Full-time
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Added 1 hour ago
Insurance Advisor Life, Health & Wealth
RBC Insurance
Ottawa, ON
Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 1 hour ago
Insurance Advisor Life, Health & Wealth
RBC Insurance
Arnprior, ON
Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 1 hour ago
Foxglove- Relief Support Worker (Casual)
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…relationships with participants. There will be peer support specialist available seven days a week as well. The referral pathway will be through BCH from the coordinated access. The units…
Added 1 hour ago
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Specialist Physiotherapist Musculoskeltal Band 6
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Locum Consultant in Orthopaedic Surgery
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Absorb

Technical Support Specialist

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially." - Connor Rosine, Client Advocate

Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology?

As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform.

Would you like to learn more about Absorb's Client Advocacy team? Check out the video below:

What you'll do:

Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
Manage customer expectations regarding estimated response times for issue resolution.
Extensively research and document customer technical issues.
Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.

What you'll bring:

3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
Basic understanding of core web components.
Exceptional attention to detail.
Proven time-management capabilities.
Excellent communication (both written and verbal) and active listening skills.
Ability to grasp technical concepts and explain them in simple term.

Additional preferred qualifications:

Previous LMS/E-Learning experience.
Technical documentation experience.
Zendesk, MSSQL, Jira, Confluence experience.
Previous experience working with remote teams.
Fluency in other languages (would be a bonus but not required)

Technologies we use:

Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Apply About employer

More about this job

Responsibilities

Provide high-quality technical support to external clients via phone, chat, and desktop sharing using a ticket tracking system. Conduct in-depth investigations to troubleshoot issues, determine root causes, and deliver effective solutions while acting as a client advocate.

Requirements

Requires 3+ years of experience in a technical support or client-facing role, ideally within a SaaS environment. Candidates must possess strong communication skills, attention to detail, and a basic understanding of core web components.

Skills

Technical support
SaaS
Troubleshooting
Customer service
Investigation
Communication
Active listening
Time-management
Web components
Zendesk
Jira
Confluence
MSSQL
Technical documentation
LMS
E-learning

Benefits

Comprehensive health and wellness benefits
Retirement savings programs
Bonus plans
Generous time off
Medical and dental benefits
New hire equipment allowance
Monthly flex allowance
Career growth and internal mobility
Employee driven DE&I programs

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Client Advocacy
Troubleshooting
Customer Service
Web Components
LMS
E-Learning
Zendesk
MSSQL
Jira
Confluence
Zoom
MS Office Suite
Technical Documentation
Remote Work
AI-driven
Strategic Learning Systems
Communication
Time-Management
Active Listening
Investigation
Software
Platform Support
Client Success

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