Coordonnateur·trice au programme de formation | Training Program Coordinator
- Quebec, QC, Canada
Hybrid
Full-time
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Job details
- Job type
- Full-time
- Workplace
- Hybrid
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Work arrangement: Hybrid, with in-person attendance required for coordination meetings in Québec City
Position Description
As a full-time Training Program Coordinator at ACA-Prolang, you will provide support throughout every stage of client contracts, from course scheduling and customer service to professional support and guidance for our second-language instructors.
This role requires strong communication skills in both official languages, the ability to collaborate with various teams in a dynamic environment, and a commitment to maintaining the quality, compliance and effectiveness of ACA-Prolang's language training services.
The ideal candidate is innovative, people-oriented and flexible, with the ability to think strategically while managing day-to-day operational needs.
This is a hybrid position that requires two onsite workdays per week in Québec City.
Responsibilities
- Meet with clients and arrange training schedules.
- Work with the coordination team to manage training schedules, assign instructors and optimize calendars.
- Ensure that training resources meet contractual requirements.
- Serve as the operational point of contact for assigned client accounts and maintain ongoing communication.
- Evaluate students' oral communication skills through placement tests over the phone or online for corporate classes and public classes
- Support the day-to-day management of training programs, including schedule changes and learner requests and feedback.
- Monitor learner and client satisfaction and make adjustments when necessary.
- Maintain accurate records in the customer relationship management (CRM) system, online learning platform and ACA-Prolang's online training delivery platform.
- Work with the assessment team to create, distribute and analyze client and learner surveys.
- Review and oversee reports submitted by instructors.
- Prepare weekly and monthly reports on learner progress issues and absenteeism.
- Respond to client inquiries by telephone and email and redirect requests to the appropriate individuals when necessary.
- Download and upload learner lists, billing information, attendance records and progress reports to client portals.
- Ensure that instructors follow ACA-Prolang's pedagogical standards and best practices.
- Provide ongoing, regular pedagogical and instructional support to instructors.
Requirements
- Adult French as a Second Language (FSL) or English as a Second Language (ESL) teaching experience.
- Experience simultaneously supervising instructional resources or teaching professionals.
- Expert-level bilingual proficiency in French and English, both spoken and written.
- Excellent interpersonal skills and a friendly, professional approach.
- Strong organizational skills and the ability to multitask in a dynamic environment.
- Sound judgment and the ability to balance the needs of clients, learners and instructors.
- Strong grammatical knowledge and pedagogical skills.
- The ability to work independently while collaborating with diverse teams.
- Experience with databases such as FileMaker and schedule management is an asset.
Benefits
- Salary range of CAD $23–$26 per hour, depending on experience.
- Vacation pay and statutory holiday pay, in addition to paid personal days.
- Comprehensive onboarding and orientation, along with ongoing professional development opportunities.
- Access to second-language courses.
- Opportunities to connect and build relationships with colleagues through social events and team initiatives.
Read the full bilingual original
Coordonnateur·trice au programme de formation
Salaire : 23 $ à 26 $ CA/heure, selon l'expérience
Type d'emploi : Contrat à temps plein, remplacement de congé parental
Mode de travail : Hybride, avec présence requise lors des rencontres de coordination à Québec
Description Du Poste
Dans votre rôle de coordonnateur·trice au programme de formation à temps plein chez ACA-Prolang, vous offrirez du soutien à toutes les étapes des contrats clients, de la programmation des cours et du service à la clientèle au soutien et à l'accompagnement professionnel de nos formateurs et formatrices de langue seconde.
Ce rôle exige de solides compétences en communication dans les deux langues officielles, la capacité de collaborer avec diverses équipes dans un environnement dynamique, ainsi qu'un engagement envers la qualité, la conformité et l'efficacité de la formation linguistique d'ACA-Prolang.
La personne candidate idéale est innovatrice, axée sur les personnes et flexible. Elle est capable de penser stratégiquement tout en assurant la gestion quotidienne des besoins opérationnels.
Le poste est hybride et exige une présence 2 jours semaine à Québec.
Responsabilités
Training Program Coordinator
Salary: CAD $23–$26 per hour, depending on experience
Employment type: Full-time contract, parental leave remplacement
Work arrangement: Hybrid, with in-person attendance required for coordination meetings in Québec City
Position Description
As a full-time Training Program Coordinator at ACA-Prolang, you will provide support throughout every stage of client contracts, from course scheduling and customer service to professional support and guidance for our second-language instructors.
This role requires strong communication skills in both official languages, the ability to collaborate with various teams in a dynamic environment, and a commitment to maintaining the quality, compliance and effectiveness of ACA-Prolang's language training services.
The ideal candidate is innovative, people-oriented and flexible, with the ability to think strategically while managing day-to-day operational needs.
This is a hybrid position that requires two onsite workdays per week in Québec City.
Responsibilities
Salaire : 23 $ à 26 $ CA/heure, selon l'expérience
Type d'emploi : Contrat à temps plein, remplacement de congé parental
Mode de travail : Hybride, avec présence requise lors des rencontres de coordination à Québec
Description Du Poste
Dans votre rôle de coordonnateur·trice au programme de formation à temps plein chez ACA-Prolang, vous offrirez du soutien à toutes les étapes des contrats clients, de la programmation des cours et du service à la clientèle au soutien et à l'accompagnement professionnel de nos formateurs et formatrices de langue seconde.
Ce rôle exige de solides compétences en communication dans les deux langues officielles, la capacité de collaborer avec diverses équipes dans un environnement dynamique, ainsi qu'un engagement envers la qualité, la conformité et l'efficacité de la formation linguistique d'ACA-Prolang.
La personne candidate idéale est innovatrice, axée sur les personnes et flexible. Elle est capable de penser stratégiquement tout en assurant la gestion quotidienne des besoins opérationnels.
Le poste est hybride et exige une présence 2 jours semaine à Québec.
Responsabilités
- Rencontrer les clients et organiser les horaires de formation.
- Travailler avec l'équipe de coordination pour gérer les horaires de formation, la répartition des formateurs et formatrices et l'optimisation des calendriers.
- S'assurer que les ressources de formation répondent aux critères prévus aux contrats.
- Agir comme point de contact opérationnel pour les comptes clients assignés et assurer une communication continue.
- Évaluer le niveau de communication oral d'un client par téléphone, en ligne ou en personne
- Soutenir la gestion quotidienne des formations, notamment les changements d'horaires ainsi que les demandes et les rétroactions des apprenant·e·s.
- Surveiller les niveaux de satisfaction des apprenant·e·s et des client·e·s et apporter des ajustements au besoin.
- Assurer la tenue de dossiers précis dans le système de gestion de la clientèle, la plateforme d'apprentissage en ligne et la plateforme de prestation en ligne d'ACA-Prolang.
- Collaborer avec l'équipe d'évaluation pour créer, distribuer et analyser les sondages destinés aux clients et aux apprenant·e·s.
- Superviser les rapports soumis par les formateurs et formatrices.
- Préparer des rapports hebdomadaires et mensuels sur les problèmes liés à la progression et à l'absentéisme.
- Répondre aux questions des clients par téléphone et par courriel et rediriger les demandes vers les personnes appropriées, au besoin.
- Télécharger et téléverser les listes d'apprenant·e·s, les données de facturation, les présences et les rapports de progression dans les portails clients.
- Veiller au respect des normes pédagogiques et des meilleures pratiques d'ACA-Prolang par les formateurs et formatrices.
- Offrir régulièrement un soutien pédagogique et didactique aux formateurs et formatrices.
- Expérience en enseignement du français langue seconde (FLS) ou de l'anglais langue seconde (ALS) auprès d'une clientèle adulte.
- Expérience en supervision et gestion des formations en ligne.
- Un niveau expert de bilinguisme en français et en anglais, à l'oral et à l'écrit.
- D'excellentes compétences relationnelles et une approche à la fois amicale et professionnelle.
- De solides compétences organisationnelles et une grande capacité à gérer plusieurs tâches dans un environnement dynamique.
- Un bon jugement et la capacité de concilier les besoins des clients, des apprenant·e·s et des formateurs et formatrices.
- De solides connaissances grammaticales et compétences pédagogiques.
- La capacité de travailler de manière autonome tout en collaborant avec diverses équipes.
- Une expérience avec des bases de données et la gestion des horaires, constitue un atout.
- Échelle salariale de 23 $ à 26 $ CA/heure, selon l'expérience.
- Indemnités de vacances et de jours fériés, ainsi que des journées personnelles payées.
- Une formation d'accueil et d'intégration détaillée et complète, ainsi que des possibilités continues de développement professionnel.
- L'accès à des cours de langue seconde.
- Des occasions de rencontrer des collègues et de tisser des liens grâce à des événements sociaux et à des initiatives d'équipe.
Training Program Coordinator
Salary: CAD $23–$26 per hour, depending on experience
Employment type: Full-time contract, parental leave remplacement
Work arrangement: Hybrid, with in-person attendance required for coordination meetings in Québec City
Position Description
As a full-time Training Program Coordinator at ACA-Prolang, you will provide support throughout every stage of client contracts, from course scheduling and customer service to professional support and guidance for our second-language instructors.
This role requires strong communication skills in both official languages, the ability to collaborate with various teams in a dynamic environment, and a commitment to maintaining the quality, compliance and effectiveness of ACA-Prolang's language training services.
The ideal candidate is innovative, people-oriented and flexible, with the ability to think strategically while managing day-to-day operational needs.
This is a hybrid position that requires two onsite workdays per week in Québec City.
Responsibilities
- Meet with clients and arrange training schedules.
- Work with the coordination team to manage training schedules, assign instructors and optimize calendars.
- Ensure that training resources meet contractual requirements.
- Serve as the operational point of contact for assigned client accounts and maintain ongoing communication.
- Evaluate students' oral communication skills through placement tests over the phone or online for corporate classes and public classes
- Support the day-to-day management of training programs, including schedule changes and learner requests and feedback.
- Monitor learner and client satisfaction and make adjustments when necessary.
- Maintain accurate records in the customer relationship management (CRM) system, online learning platform and ACA-Prolang's online training delivery platform.
- Work with the assessment team to create, distribute and analyze client and learner surveys.
- Review and oversee reports submitted by instructors.
- Prepare weekly and monthly reports on learner progress issues and absenteeism.
- Respond to client inquiries by telephone and email and redirect requests to the appropriate individuals when necessary.
- Download and upload learner lists, billing information, attendance records and progress reports to client portals.
- Ensure that instructors follow ACA-Prolang's pedagogical standards and best practices.
- Provide ongoing, regular pedagogical and instructional support to instructors.
- Adult French as a Second Language (FSL) or English as a Second Language (ESL) teaching experience.
- Experience simultaneously supervising instructional resources or teaching professionals.
- Expert-level bilingual proficiency in French and English, both spoken and written.
- Excellent interpersonal skills and a friendly, professional approach.
- Strong organizational skills and the ability to multitask in a dynamic environment.
- Sound judgment and the ability to balance the needs of clients, learners and instructors.
- Strong grammatical knowledge and pedagogical skills.
- The ability to work independently while collaborating with diverse teams.
- Experience with databases such as FileMaker and schedule management is an asset.
- Salary range of CAD $23–$26 per hour, depending on experience.
- Vacation pay and statutory holiday pay, in addition to paid personal days.
- Comprehensive onboarding and orientation, along with ongoing professional development opportunities.
- Access to second-language courses.
- Opportunities to connect and build relationships with colleagues through social events and team initiatives.
More about this job
Responsibilities
Coordinate client training programs, including schedules, instructor assignments, client communications, learner support, and accurate records across the CRM and online learning platforms. Monitor training quality and satisfaction, support instructors pedagogically, oversee reports, and prepare updates on learner progress and attendance.
Requirements
Requires adult French or English as a second language teaching experience, experience supervising online training or instructional professionals, and expert spoken and written proficiency in French and English. Candidates should have strong organizational, interpersonal, grammatical, and pedagogical skills; database and scheduling experience is an asset.
Skills
- French-English Bilingual Communication
- Adult Second-Language Teaching
- Training Program Coordination
- Course Scheduling
- Instructor Assignment
- Online Training Supervision
- Customer Service
- Learner Satisfaction Monitoring
- Pedagogical Support
- Instructional Skills
- Progress Reporting
- Attendance Tracking
- Database Management
- Organization and Multitasking
- Survey Design and Analysis
Benefits
- Vacation Pay
- Statutory Holiday Pay
- Paid Personal Days
- Comprehensive Onboarding and Orientation
- Ongoing Professional Development
- Access to Second-Language Courses
- Social Events and Team-Building Initiatives
Visa sponsorship
Not detected in the job text
Categories
- Education
- Customer Service & Support
- Administrative
- Management & Leadership
Keywords
- Second-Language Training
- French as a Second Language
- English as a Second Language
- Adult Education
- Training Program Coordination
- Course Scheduling
- Instructor Assignment
- Online Training
- CRM
- Online Learning Platform
- Training Delivery Platform
- Client Portals
- Database Management
- FileMaker
- Learner Assessment
- Oral Communication Assessment
- Client Surveys
- Learner Surveys
- Progress Reporting
- Attendance Tracking
- Billing Data
- Pedagogical Standards
- Instructional Support
- Customer Service
- Client Account Management
- Bilingual Communication