Jobs in Canada

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Added 29 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 44 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 6 hours ago
E
Enterprise Support Engineer I
EvertzAV
Burlington, ON
- Internship
Must have a valid Ontario driver’s license
Added 6 hours ago
1
Founding Enterprise Account Executive (Outbound & Growth) - Novilo
15Rock
Toronto, ON
- Full-time
…SharePoint/Microsoft Graph integrations, SOC 2 controls, and private cloud deployments without needing an engineer on every intro…
Added 7 hours ago
A
Ingénieur En Fiabilité/ Site Reliability Engineer
Actalent
Montreal, QC
- $60 to $85 CAD / hour
- Contract
Vous travaillez principalement sur site trois jours par semaine dans une installation moderne et récemment construite
Added 9 hours ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Toronto, ON
- $123,900 to $203,600 CAD / year
- Full-time
–Lead the design and implementation of systems that effectively handle service disruptions (e.g., network partitions) by prioritizing consistency, availability, or partition tolerance.
Added 10 hours ago
M
Gestionnaire des ressources énergétiques / Energy Resource Manager
Microsoft
Quebec, QC
- Full-time
Le Cloud Operations & Innovation (CO+I) de Microsoft est le moteur qui alimente nos services infonuagiques. En tant que gestionnaire de données CO+I, vous jouerez un rôle clé dans la mise…
Added 11 hours ago
GC
Senior DevOps Engineer - EA Sports Technology
Game Companies
Vancouver, BC
- Full-time
The DevOps team is looking for an experienced DevOps Engineer to join our team. We’re looking for candidates with experience designing, deploying, and operating solutions in a public cloud…
Added 11 hours ago
GC
Advanced DevOps Engineer - EA Sports Technology
Game Companies
Vancouver, BC
- Full-time
The EA SPORTS™ Technical Team is seeking an experienced DevOps Engineer to join the organization. This role is ideal for someone with a strong passion for technology and deep experience…
Added 11 hours ago
DI
Data Engineer – Enterprise Data Engineering, Data Science and Informatica
Data Intuition Inc.
Brampton, ON
- $47 CAD / hour
- Full-time
- Develop database architectures, data models, process/network models, and information systems solutions.
Added 11 hours ago
A
Concepteur Ou Conceptrice Logiciel Principal (E)
Actalent
Montreal, QC
- $60 to $85 CAD / hour
- Contract
Vous travaillerez principalement sur site, avec une présence attendue trois jours par semaine dans un établissement moderne récemment aménagé
Added 12 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Our expertise spans software engineering, artificial intelligence, enterprise systems, IT infrastructure, cloud technologies, data analytics, and strategic technology advisory.
Added 13 hours ago
T
Sr. Backend Engineer - Node.JS
Telna
ON · Ontario, Canada
- Full-time
Telna is a global connectivity company that provides eSIM, IoT and mobile network technology to travel brands, mobile network operators and enterprises. Our engineering team builds the…
Added 13 hours ago
ES
Advanced DevOps Engineer - EA Sports Technology
EA SPORTS
Vancouver, BC
- Full-time
The EA SPORTS™ Technical Team is seeking an experienced DevOps Engineer to join the organization. This role is ideal for someone with a strong passion for technology and deep experience…
Added 13 hours ago
R-
Data Cloud Engineer
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
As a Cloud Data Engineer, you will play a key role in advancing RCL's data strategy by designing, building and optimizing cloud-based data solutions. You will work closely with business and…
Added 13 hours ago
C
Specialist Cloud Security
CPKC
Calgary, AB
- Full-time
As a Cloud Security Engineer, you will play a key role in protecting and advancing our cloud platforms by implementing and enhancing security controls across AWS and Azure environments. You…
Added 14 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
Added 14 hours ago
B
Enterprise Storage and Backup Specialist
Bombardier
Dorval, QC
- Full-time
Working closely with Infrastructure, Virtualization, Cloud, Network, Security, Application, Architecture, and project teams, the position supports complex operational issues while leading…
Added 14 hours ago
TC
Security Research Engineer
Tata Consultancy Services
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
The ideal candidate combines the mindset of a security researcher, software engineer, and emerging-technology evaluator and is comfortable turning new ideas into measurable, working…
Added 14 hours ago
TC
Security Researcher Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Must Have Technical/Functional Skills
Added 14 hours ago
CI
Student Intern, Process and Manufacturing Engineer
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
…Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. Working with the world’s leading technology companies…
Added 14 hours ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - Vancouver
EY
Vancouver, BC
…will leverage CTTG development and delivery resources to help engineer, productionize, and scale solutions where…
Added 14 hours ago
OS
Enterprise Windows Desktop Engineer
Open Systems Technologies
Montreal, QC
- Contract
Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.
Added 15 hours ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - National
EY
Halifax, NS · Victoria, BC · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
…will leverage CTTG development and delivery resources to help engineer, productionize, and scale solutions where…

Acceldata

Product Specialist (Cloud Support SME)

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations.
Ensure issues have the appropriate focus and are resolved as expediently as possible.
Document and record all activity in accordance with both internal and external security standards.
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise.
Study and understand critical system components and large cluster operations.
Differentiate between issues that arise in operations, user code, or product.
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI.
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal).
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps.

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree.
Linux, NFS, Windows, including application installation, scripting, basic command line.
Experience working with scripting languages (Bash, PowerShell, Python).
Working knowledge of application, server, and network security management concepts.
Familiarity with virtual machine technologies.
Knowledge of databases like MySQL and PostgreSQL.

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More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, and escalations, diagnosing complex issues across cloud and distributed systems, and coordinating resolutions with engineering and product teams. Support onboarding and proof-of-concept deployments, document activity, manage customer escalations, and build long-term customer relationships.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Hadoop, Kubernetes and Docker, security and authentication, Java and systems troubleshooting, and strong English communication skills; a bachelor's degree in Computer Science, Engineering, or equivalent experience is required.

Skills

Cloud Infrastructure Support
Distributed Systems
Hadoop Operations
Kubernetes
Docker
Troubleshooting
Enterprise Customer Support
Incident Management
Escalation Management
Java Troubleshooting
Authentication and Security
Linux
Bash
PowerShell
Python
Communication

Visa sponsorship

Not detected in the job text

Keywords

Acceldata
AWS
Microsoft Azure
Google Cloud Platform
Hadoop
HDFS
YARN
Hive
ZooKeeper
Docker
Kubernetes
Helm
kubectl
Java
Linux
Bash
PowerShell
Python
Kerberos
LDAP
Knox
SSL/TLS
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
MySQL
PostgreSQL

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Work requirements

Jobs in Canada