Jobs in Canada

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GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
The Digital Media Specialist plays a critical role in strengthening the County’s digital presence and public engagement through creative, strategic, and data-driven storytelling. Reporting…
Added 15 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Working knowledge of application, server, and network security management concepts.
Added 45 mins ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a specialist for small and medium-sized business clients with primarily straightforward needs. This…
Added 45 mins ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a cash management specialist for small and medium-sized business clients with both simple and…
Added 45 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
R
Mortgage Specialist Assistant- EN
RBC
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 1 hour ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Trenton, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…meeting people where they are in their health journeys, sharing knowledge, and delivering top-quality, patient-centered care. In this role, you…
Added 3 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 4 hours ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
Working knowledge of wired and wireless connectivity, network ports, access points, switches, cabling, Microsoft 365, Windows devices, endpoint-management tools, and identity and access…
Added 4 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 5 hours ago
A
Spécialiste Qualité Interne
Actalent
Longueuil, QC
- $38 to $50 CAD / hour
- Contract
Knowledge of the 5 Whys, Ishikawa diagrams, 8D, or other analytical methods.
Added 5 hours ago
UO
Senior Communications Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Senior Communications Specialist is a senior role responsible for leading complex or specialized communications initiatives within an embedded faculty communications team. The role…
Added 5 hours ago
UO
Systems Operations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and…
Added 5 hours ago
UO
International Delegations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
The International Delegations Specialist provides operational and strategic coordination for high-profile international delegations, executive visits, and outbound missions involving senior…
Added 5 hours ago
MI
CN - Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
Wawa, ON
- Full-time
The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of…
Added 5 hours ago
HT
Quality Assurance Specialist
Hirematic Talent Solutions
ON · Ontario, Canada
- $40 to $45 CAD / hour
- Full-time
Knowledge and understanding of Information Management principles, concepts, policies, and practices.
Added 5 hours ago
L
Visual Merchandising Specialist | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 5 hours ago
M
Senior Customer Support Specialist
MDLand
Markham, ON
- Full-time
MDLand is seeking an experienced Senior Customer Support Specialist with deep knowledge of Zendesk and hands-on experience supporting EHR customers. You will manage complex customer cases,…
Added 6 hours ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
Relies on and uses full understanding/knowledge of project implementation characteristics to facilitate the effective management/implementation of medium-scale projects and the…
Added 6 hours ago
P
Vice President, Compliance
Payroc
Canada
- Full-time
The Vice President, Compliance leads Payroc’s compliance strategy and oversees the Company’s Compliance Management System, ensuring business practices align with applicable laws,…

Acceldata

Product Specialist (Cloud Support SME)

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations.
Ensure issues have the appropriate focus and are resolved as expediently as possible.
Document and record all activity in accordance with both internal and external security standards.
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise.
Study and understand critical system components and large cluster operations.
Differentiate between issues that arise in operations, user code, or product.
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI.
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal).
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps.

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree.
Linux, NFS, Windows, including application installation, scripting, basic command line.
Experience working with scripting languages (Bash, PowerShell, Python).
Working knowledge of application, server, and network security management concepts.
Familiarity with virtual machine technologies.
Knowledge of databases like MySQL and PostgreSQL.

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More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, and escalations, diagnosing complex issues across cloud and distributed systems, and coordinating resolutions with engineering and product teams. Support onboarding and proof-of-concept deployments, document activity, manage customer escalations, and build long-term customer relationships.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Hadoop, Kubernetes and Docker, security and authentication, Java and systems troubleshooting, and strong English communication skills; a bachelor's degree in Computer Science, Engineering, or equivalent experience is required.

Skills

Cloud Infrastructure Support
Distributed Systems
Hadoop Operations
Kubernetes
Docker
Troubleshooting
Enterprise Customer Support
Incident Management
Escalation Management
Java Troubleshooting
Authentication and Security
Linux
Bash
PowerShell
Python
Communication

Visa sponsorship

Not detected in the job text

Keywords

Acceldata
AWS
Microsoft Azure
Google Cloud Platform
Hadoop
HDFS
YARN
Hive
ZooKeeper
Docker
Kubernetes
Helm
kubectl
Java
Linux
Bash
PowerShell
Python
Kerberos
LDAP
Knox
SSL/TLS
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
MySQL
PostgreSQL

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Work requirements

Jobs in Canada