Jobs in Canada

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Added 2 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
We are looking for a Tests and Validations Specialist to join our multidisciplinary R&D team and to design state-of-the-art communication system for use in the MRI room!
Added 2 hours ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 2 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 3 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 5 hours ago
LH
Physiotherapist
Lifemark Health Group
Trenton, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team of 6,000 passionate professionals, we provide comprehensive care with a local touch.…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Added 6 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
The local community hospital offers strong specialist support, with most specialties and subspecialties available, along with state-of-the-art diagnostic services and treatment facilities.…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Added 6 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 7 hours ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
…support across Rubicon Organics’ operational sites. The Site IT Specialist is the primary on-site technical resource for production, cultivation, warehouse, and workplace technology. The…
Added 7 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 8 hours ago
A
Spécialiste Qualité Interne
Actalent
Longueuil, QC
- $38 to $50 CAD / hour
- Contract
Added 9 hours ago
P
Vice President, Compliance
Payroc
Canada
- Full-time
…practices align with applicable laws, regulations, payment network requirements, and internal policies. This leader monitors regulatory changes, assesses their impact on the business, and…
Added 9 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in…
Added 9 hours ago
BO
Senior Network Support Specialist
Bank of Canada
Ottawa, ON
- Temporary
You must live in Canada, and within reasonable commuting distance of the office
Added 9 hours ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a…
Added 10 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodbridge, ON
- Part-time
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in…
Added 10 hours ago
PD
Accounts Receivable Specialist - Dental Clinic Support
Passion Dental Group
Toronto, ON · North York, ON
- Full-time
We’re Hiring: Accounts Receivable Specialist (Patient Billing Focus) – Greater Toronto Area
Added 10 hours ago
TP
Fundraising & Partnerships Specialist
The Power of Play
Vancouver, BC
- Full-time
This is a volunteer position. We are seeking a Fundraising & Partnerships Specialist to help grow the support behind TPOP’s work for children around the world. You will identify and connect…
Added 11 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 11 hours ago
SM
RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week

Acceldata

Product Specialist (Cloud Support SME)

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations.
Ensure issues have the appropriate focus and are resolved as expediently as possible.
Document and record all activity in accordance with both internal and external security standards.
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise.
Study and understand critical system components and large cluster operations.
Differentiate between issues that arise in operations, user code, or product.
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI.
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal).
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps.

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree.
Linux, NFS, Windows, including application installation, scripting, basic command line.
Experience working with scripting languages (Bash, PowerShell, Python).
Working knowledge of application, server, and network security management concepts.
Familiarity with virtual machine technologies.
Knowledge of databases like MySQL and PostgreSQL.

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More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, and escalations, diagnosing complex issues across cloud and distributed systems, and coordinating resolutions with engineering and product teams. Support onboarding and proof-of-concept deployments, document activity, manage customer escalations, and build long-term customer relationships.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Hadoop, Kubernetes and Docker, security and authentication, Java and systems troubleshooting, and strong English communication skills; a bachelor's degree in Computer Science, Engineering, or equivalent experience is required.

Skills

Cloud Infrastructure Support
Distributed Systems
Hadoop Operations
Kubernetes
Docker
Troubleshooting
Enterprise Customer Support
Incident Management
Escalation Management
Java Troubleshooting
Authentication and Security
Linux
Bash
PowerShell
Python
Communication

Visa sponsorship

Not detected in the job text

Keywords

Acceldata
AWS
Microsoft Azure
Google Cloud Platform
Hadoop
HDFS
YARN
Hive
ZooKeeper
Docker
Kubernetes
Helm
kubectl
Java
Linux
Bash
PowerShell
Python
Kerberos
LDAP
Knox
SSL/TLS
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
MySQL
PostgreSQL

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Work requirements

Jobs in Canada