Jobs in Canada

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Added 10 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 10 mins ago
EC
Talent Acquisition Specialist (FTC - 12 months)
EPIC Centre
London, ON
- Contract
We are seeking a Talent Acquisition Specialist (FTC - 12 months) to partner with hiring managers and business leaders to attract, assess, and hire highly skilled talent across all areas of…
Added 25 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 54 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)
Added 55 mins ago
CC
EdTech B2B Institutional Sales Specialist - Canada
Codertia Canada - IT Industrial Training | Coding Bootcamp
Canada
- Part-time
Job Title: EdTech B2B Institutional Sales Specialist
Added 55 mins ago
II
Quality Engineer
Intero Integrity
Toronto, ON
- Full-time
Thanks to our growth, we have a newly created position for a Quality Engineering Specialist.
Added 55 mins ago
GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
Digital Media Specialist REF#: JG35078 Rocky View County
Added 1 hour ago
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Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 1 hour ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a specialist for small and medium-sized business clients with primarily straightforward needs. This…
Added 1 hour ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a cash management specialist for small and medium-sized business clients with both simple and…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
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Aerospace Component Cleaning Technician
Heli-One
Delta, BC
- $40,000 to $42,000 CAD / year
- Full-time
Must have strong working knowledge of computer software programs · Applicants must have the legal right to work in Canada and meet any clearance requirements relevant to the role
Added 2 hours ago
R
Mortgage Specialist Assistant- EN
RBC
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 2 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Trenton, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…- together. Here’s what you can expect from our recruitment…
Added 3 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 4 hours ago
MH
Customer Experience & Sales Specialist
Mosaic Home Services
AB · Edmonton, AB
- Full-time
As a Customer Experience & Sales Specialist, you'll be at the centre of the customer journey - from the first conversation through booking and scheduling. You'll help homeowners understand…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…houses 5 family doctors, a dermatologist, an internal medicine specialist and our women’s health clinic. The clinic is ideally located near many of Kelowna’s most appealing neighbourhoods…
Added 4 hours ago
T
Evening Shift Finishing & Fabrication Specialist – Printing
TPH
Toronto, ON
- Full-time
Can work independently during an evening shift while also contributing to a production team
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals both from within the organization and the…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…five family physicians, a dermatologist, an internal medicine specialist, and our women’s health clinic. The location offers easy access to many desirable residential areas and is just a…
Added 5 hours ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
…support across Rubicon Organics’ operational sites. The Site IT Specialist is the primary on-site technical resource for production, cultivation, warehouse, and workplace technology. The…
Added 5 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…

Acceldata

Product Specialist (Cloud Support SME)

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations.
Ensure issues have the appropriate focus and are resolved as expediently as possible.
Document and record all activity in accordance with both internal and external security standards.
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise.
Study and understand critical system components and large cluster operations.
Differentiate between issues that arise in operations, user code, or product.
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI.
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal).
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps.

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree.
Linux, NFS, Windows, including application installation, scripting, basic command line.
Experience working with scripting languages (Bash, PowerShell, Python).
Working knowledge of application, server, and network security management concepts.
Familiarity with virtual machine technologies.
Knowledge of databases like MySQL and PostgreSQL.

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More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, and escalations, diagnosing complex issues across cloud and distributed systems, and coordinating resolutions with engineering and product teams. Support onboarding and proof-of-concept deployments, document activity, manage customer escalations, and build long-term customer relationships.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Hadoop, Kubernetes and Docker, security and authentication, Java and systems troubleshooting, and strong English communication skills; a bachelor's degree in Computer Science, Engineering, or equivalent experience is required.

Skills

Cloud Infrastructure Support
Distributed Systems
Hadoop Operations
Kubernetes
Docker
Troubleshooting
Enterprise Customer Support
Incident Management
Escalation Management
Java Troubleshooting
Authentication and Security
Linux
Bash
PowerShell
Python
Communication

Visa sponsorship

Not detected in the job text

Keywords

Acceldata
AWS
Microsoft Azure
Google Cloud Platform
Hadoop
HDFS
YARN
Hive
ZooKeeper
Docker
Kubernetes
Helm
kubectl
Java
Linux
Bash
PowerShell
Python
Kerberos
LDAP
Knox
SSL/TLS
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
MySQL
PostgreSQL

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Work requirements

Jobs in Canada