Jobs in Canada

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Added 41 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production…
Added 1 hour ago
Maintenance Shutdown Planner
Amrize
Bath, ON
Education: Engineering Degree, Mechanical Engineering Technologist, or equivalent field experience.
Added 2 hours ago
LH
Director, Technology Delivery and Enablement
Lifemark Health Group
Brampton, ON
- $130,000 to $160,000 CAD / year
- Full-time
This is a hybrid position, with four days per week in the office and one day remote
Added 5 hours ago
T
AI Solutions Lead
TransAlta
Calgary, AB
- Full-time
Help evolve our enterprise AI platforms and contribute to standards around security, data access, governance and responsible AI.
Added 6 hours ago
J
Staff Product Manager, Accounts & Payments
Jobgether
Canada
- Full-time
…objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final…
Added 6 hours ago
HT
Senior Architect
Hirematic Talent Solutions
ON
- Full-time
Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
Added 6 hours ago
HT
Quality Assurance Specialist
Hirematic Talent Solutions
ON · Ontario, Canada
- $40 to $45 CAD / hour
- Full-time
Executes functional, integration, system, and regression tests.
Added 6 hours ago
C
Senior Software Developer- Cloud & Data Platforms
CGI
Halifax, NS
- Full-time
CGI is seeking a Senior Software Engineer - Cloud & Data Platforms to join our team and contribute to the design, development, and delivery of scalable, cloud-based applications and…
Added 7 hours ago
A
Développeur Logiciel C++ / C++ Software Developer
Actalent
Montreal, QC
- $45 to $52 CAD / hour
- Contract
…focus on integrated, missioncritical control systems for marine…
Added 7 hours ago
A
Electrical Drafter / Designer
Actalent
Calgary, AB
- $42 to $49 CAD / hour
- Contract
This role is based onsite at a data center-focused manufacturing plant in Calgary, providing close collaboration with engineering, operations, and manufacturing teams. You will work…
Added 7 hours ago
A
Ingénieur En Fiabilité/ Site Reliability Engineer
Actalent
Montreal, QC
- $60 to $85 CAD / hour
- Contract
Vous travaillez principalement sur site trois jours par semaine dans une installation moderne et récemment construite
Added 7 hours ago
D
Senior Consultant, Network Security Engineering
Deloitte
Toronto, ON
- Full-time
…alongside experienced security professionals across architecture, engineering and implementation engagements. We work with clients throughout the project lifecycle, from understanding…
Added 7 hours ago
NS
Backend Developer
N2P Systems
Toronto, ON
- Contract
You will contribute to consumer-facing applications where performance, availability and system reliability are particularly important during high-demand live sporting events. Working…
Added 8 hours ago
GC
DevOps Engineer - Game Developer Experience
Game Companies
Vancouver, BC
- Full-time
Reporting to a Senior Engineering Manager within the Game Developer Experience (GDX) team, you'll design, build, and maintain enterprise-grade development pipelines for EA's video games and…
Added 8 hours ago
NS
Backend Developer (Ruby & Golang)
N2P Systems
Toronto, ON
- Contract
…RESTful APIs that support high-traffic, consumer-facing digital platforms. This role requires a strong understanding of distributed systems, database technologies, application performance…
Added 8 hours ago
SC
Technical Specifications Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the workstream Design Director and working in close collaboration with discipline leads, system engineering teams, civil infrastructure, rail systems, procurement, and project…
Added 9 hours ago
SM
RQ11860 – Database Administrator – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 9 hours ago
SM
RQ11859 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 9 hours ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Toronto, ON
- $123,900 to $203,600 CAD / year
- Full-time
…high‑impact systems while advancing innovation in data plane platforms. Engineers and oversees fault‑tolerant, in‑service‑upgradable designs; optimizes resilience mechanisms (load‑shedding,…
Added 10 hours ago
GC
Audio Artist – EA SPORTS FC
Game Companies
Vancouver, BC
- Full-time
Complete technical implementation, logic, and data-basing tasks, with advanced proficiency in the speech context system and logic methodology.
Added 10 hours ago
GC
Advanced DevOps Engineer - EA Sports Technology
Game Companies
Vancouver, BC
- Full-time
A DevOps Engineer will design solutions from the ground up, troubleshoot issues at both the network and Linux operating system levels, and collaborate effectively across multiple teams with…
Added 10 hours ago
SE
Tender Manager
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Actively participate in Quality Management System (QMS) and Health, Security, and Environment (HSE) programs.
Added 10 hours ago
SE
Tender Manager
Schneider Electric
Calgary, AB
- $91,200 to $136,800 CAD / year
- Full-time
Actively participate in Quality Management System (QMS) and Health, Security, and Environment (HSE) programs.
Added 10 hours ago
NV
Senior Technical Architect (ID#5601)
New Value Solutions
Canada
- Part-time
…optimize integrated healthcare technology solutions to improve system performance, reliability, interoperability, and the end-user experience across a complex healthcare…
Added 10 hours ago
DI
Data Engineer – Enterprise Data Engineering, Data Science and Informatica
Data Intuition Inc.
Brampton, ON
- $47 CAD / hour
- Full-time
Data Intuition Inc. provides enterprise IT infrastructure, data engineering, data integration, data science, database administration, data quality and information systems solutions. We are…

Acceldata

Product Specialist (Cloud Support SME)

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations.
Ensure issues have the appropriate focus and are resolved as expediently as possible.
Document and record all activity in accordance with both internal and external security standards.
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise.
Study and understand critical system components and large cluster operations.
Differentiate between issues that arise in operations, user code, or product.
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes).
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI.
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal).
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps.

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree.
Linux, NFS, Windows, including application installation, scripting, basic command line.
Experience working with scripting languages (Bash, PowerShell, Python).
Working knowledge of application, server, and network security management concepts.
Familiarity with virtual machine technologies.
Knowledge of databases like MySQL and PostgreSQL.

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More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, and escalations, diagnosing complex issues across cloud and distributed systems, and coordinating resolutions with engineering and product teams. Support onboarding and proof-of-concept deployments, document activity, manage customer escalations, and build long-term customer relationships.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Hadoop, Kubernetes and Docker, security and authentication, Java and systems troubleshooting, and strong English communication skills; a bachelor's degree in Computer Science, Engineering, or equivalent experience is required.

Skills

Cloud Infrastructure Support
Distributed Systems
Hadoop Operations
Kubernetes
Docker
Troubleshooting
Enterprise Customer Support
Incident Management
Escalation Management
Java Troubleshooting
Authentication and Security
Linux
Bash
PowerShell
Python
Communication

Visa sponsorship

Not detected in the job text

Keywords

Acceldata
AWS
Microsoft Azure
Google Cloud Platform
Hadoop
HDFS
YARN
Hive
ZooKeeper
Docker
Kubernetes
Helm
kubectl
Java
Linux
Bash
PowerShell
Python
Kerberos
LDAP
Knox
SSL/TLS
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
MySQL
PostgreSQL

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Work requirements

Jobs in Canada