Jobs in Canada

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Added 13 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 28 mins ago
DC
Civil Engineering Graduate
Dillon Consulting Limited
Vaughan, ON
- Full-time
We are currently seeking a Civil Engineering Graduate to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community moving and…
Added 43 mins ago
A
Ingénieur En Construction - Construction Engineer
Actalent
Valleyfield, PE
- $48 to $60 CAD / hour
- Contract
…l'exécution et du contrôle des projets de construction et d'infrastructure pour garantir qu'ils sont livrés à temps, dans les limites du budget, et selon les normes de qualité requises. Le…
Added 44 mins ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 hour ago
C
Python Engineer
Collabera
Toronto, ON
- $85 to $95 CAD / hour
- Contract
Seeking a senior, hands-on Python Software Engineer to support the Total Fund Management Portfolio Management Technology team. The ideal candidate is a self-directed engineer with…
Added 1 hour ago
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Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Job Title: Senior Databricks Data Platform Engineer
Added 1 hour ago
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Data & Infrastructure Engineer
Mecka
Remote, Canada
- $150,000 to $185,000 CAD / year
- Full-time
- Remote
4+ years as a data, platform, or infrastructure engineer owning production systems end to end.
Added 2 hours ago
T
Senior Azure DevOps Engineer
Teqfocus
Toronto, ON
- Contract
We are looking for an experienced Senior Azure DevOps & Infrastructure Engineer with strong expertise in CI/CD pipeline development, Microsoft Azure cloud infrastructure, Infrastructure as…
Added 3 hours ago
N
Member of Technical Staff 3
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Are you an enthusiastic early-career engineer passionate about building secure AI infrastructure from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data…
Added 3 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 3 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 4 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 4 hours ago
A
Senior Software Developer
Autodesk
Toronto, ON
- Full-time
Collaborate with the Platform team to leverage shared infrastructure, tools, and services.
Added 4 hours ago
A
Solutions Architect / Solutions Engineer- Payments
Airwallex
Toronto, ON
- Full-time
This role can be based in SF, NYC, Seattle or Toronto (3 days in office), with implementation coverage across the US
Added 4 hours ago
GC
Ingénieur(e) sénior SDET / Senior Software Development Engineer in Test
Game Companies
Montreal, QC
- Full-time
Senior Software Development Engineer in Test (SDET)
Added 8 hours ago
JH
AI Backend Engineer Intern
Job Hunting U
Vancouver, BC
- Internship
What You'll Be Doing • Build and maintain backend systems: websites, internal tools, and the infrastructure behind our packages • Design and deploy intelligent workflows and automations -…
Added 10 hours ago
L
AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As an AI/ML Engineer, you will contribute to the design and implementation of AI/ML systems across the full model lifecycle from dataset curation, feature engineering, and model training…
Added 10 hours ago
1
Founding Enterprise Account Executive (Outbound & Growth) - Novilo
15Rock
Toronto, ON
- Full-time
Enterprise consulting, engineering, and infrastructure firms spend thousands of unbillable hours every year chasing complex, 200-page RFPs. Generic AI chat tools break on these pursuits -…
Added 10 hours ago
O
Lead Principal Platform Software Engineer
Oracle
Toronto, ON
- $123,900 to $203,600 CAD / year
Added 10 hours ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Canada
Build and operate secure, monitored cloud environments for AI applications, using infrastructure as code, CI/CD, and appropriate identity, secrets management, and observability controls.
Added 11 hours ago
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Ingénieur En Fiabilité/ Site Reliability Engineer
Actalent
Montreal, QC
- $60 to $85 CAD / hour
- Contract
Vous travaillez principalement sur site trois jours par semaine dans une installation moderne et récemment construite
Added 11 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Vancouver, BC
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 12 hours ago
Pricing & Monetization Associate
MongoDB
Toronto, ON
This role is a hybrid / in-office role, with approximately three days per week in our New York City Office
Added 12 hours ago
SC
Technical Specifications Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 12 hours ago
A
Senior Software Developer
Autodesk
Toronto, ON
- Full-time
Collaborate with the Platform team to leverage shared infrastructure, tools, and services.

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT US

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

\nWe are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance

RRSP Plan

Up to 100% employer-paid benefit options for health, dental, and vision coverage

Supplemental Benefits

Apple Air Mac Equipment

Office gym access (includes workout equipment, basketball court, and showers)

Becoming part of the team that coined the term “Data Observability”!

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues in distributed systems and Hadoop environments. Manage support cases, coordinate escalations, and assist with onboarding deployments while maintaining strong customer relationships.

Requirements

Requires 10+ years of experience with highly-scalable distributed environments and at least 2 years of experience with major cloud platforms. Candidates must possess strong troubleshooting skills in Java and Hadoop operations, along with a bachelor's degree in Computer Science or Engineering.

Skills

Distributed systems
Cloud infrastructure
AWS
Azure
GCP
Docker
Kubernetes
Hadoop
Zookeeper
HDFS
YARN
Hive
Java
Troubleshooting
Technical support
Customer success

Benefits

Unlimited PTO plan
RRSP plan
Health insurance
Dental insurance
Vision coverage
Supplemental benefits
Apple Air Mac equipment
Office gym access

Visa sponsorship

Not detected in the job text

Keywords

Data Observability
SaaS
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Helm
Hadoop
Zookeeper
HDFS
YARN
Hive
KNOX
LDAP
Kerberos
SSL/TLS
Java
TCP/IP
DNS
Bash
PowerShell
Python
MySQL
PostgreSQL
Enterprise support
Cloud infrastructure
DataOps
Technical troubleshooting

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Work requirements

Jobs in Canada