Jobs in Canada

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Added 55 mins ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
We are looking for a Tests and Validations Specialist to join our multidisciplinary R&D team and to design state-of-the-art communication system for use in the MRI room!
Added 55 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Added 4 hours ago
IB
Senior Quality Engineering Manager
Invisia BPO
NB · Chiasson Office, NB
- Full-time
Define and maintain a risk-based quality engineering strategy covering web, mobile, APIs, integrations and business-critical customer journeys.
Added 8 hours ago
BO
Senior Network Support Specialist
Bank of Canada
Ottawa, ON
- Temporary
You must live in Canada, and within reasonable commuting distance of the office
Added 8 hours ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
Added 8 hours ago
MN
Manufacturing Operator - Days and Afternoon Shift
Minth North America, Inc.
Windsor, ON
- Full-time
Operate production machinery safely and efficiently to manufacture durable goods that meet customer specifications and quality requirements. Monitor equipment, check product quality and…
Added 11 hours ago
V
Specialist, Electrical Engineer
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
We are currently seeking a Specialist Engineer, Electrical to join our Power Department in Sudbury. This is a permanent position for an existing vacancy.
Added 11 hours ago
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Maintenance Specialist
WORKFORCE - Staffing Solutions
Val-d'Or, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a motivated Maintenance Specialist who is starting their career in the trades or has recently graduated from a technical or trades program. In this role, you will help…
Added 11 hours ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
Added 11 hours ago
LL
Field Service Technician - Acheson (2x)
Liebherr-Canada Ltd.
Acheson, AB
- Internship
Comfortable working on a 14-days-on / 14-days-off schedule, with 12-hour shifts
Added 11 hours ago
AA
Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus Aircraft
Mirabel, QC
- Full-time
Added 12 hours ago
AE
Intermediate Aquatics Biologist
AJM Environmental
Calgary, AB
- Full-time
If you love what you do, thrive in an awesome company culture and are dedicated to delivering exceptional customer experiences, this role is for you!
Added 12 hours ago
MW
Manufacturing Operator - Days and Afternoon Shift
Minth Windsor Manufacturing
Windsor, ON
- $19 CAD / hour
- Full-time
Operate production machinery safely and efficiently to manufacture durable goods that meet customer specifications and quality requirements. Monitor equipment, check product quality and…
Added 12 hours ago
P(
Senior Manager, FP&A & Strategic Finance
Phoenix (YC W21)
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 12 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Our expertise spans software engineering, artificial intelligence, enterprise systems, IT infrastructure, cloud technologies, data analytics, and strategic technology advisory.
Added 13 hours ago
RE
DER Specialist
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Location: Mississauga, ON (hybrid, 3 days in office)
Added 13 hours ago
C
Product Expert
Cabico&co
Coaticook, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 13 hours ago
C
Product Expert
Cabico&co
Magog, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 13 hours ago
C
Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 13 hours ago
E
Energy Market Modelling and Analytics Specialist
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
As the Specialist, you’ll work closely with teams across trading, commercial, risk, finance, engineering, data science, and technology to understand business needs and build practical…
Added 13 hours ago
BC
Field Specialist – PTUS
Bantrel Co.
Toronto, ON
- Full-time
We are currently seeking a qualified Field Specialist – PTUS to join our Infrastructure team based in Toronto, ON. The Field Specialist will be part of the Delivery Partner integrated…
Added 13 hours ago
B
Product Manager MDS, Hypodermics and Anesthesia
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 13 hours ago
V|
EHS Specialist
Veolia | North America
Guelph, ON
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT US

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

\nWe are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance

RRSP Plan

Up to 100% employer-paid benefit options for health, dental, and vision coverage

Supplemental Benefits

Apple Air Mac Equipment

Office gym access (includes workout equipment, basketball court, and showers)

Becoming part of the team that coined the term “Data Observability”!

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues in distributed systems and Hadoop environments. Manage support cases, coordinate escalations, and assist with onboarding deployments while maintaining strong customer relationships.

Requirements

Requires 10+ years of experience with highly-scalable distributed environments and at least 2 years of experience with major cloud platforms. Candidates must possess strong troubleshooting skills in Java and Hadoop operations, along with a bachelor's degree in Computer Science or Engineering.

Skills

Distributed systems
Cloud infrastructure
AWS
Azure
GCP
Docker
Kubernetes
Hadoop
Zookeeper
HDFS
YARN
Hive
Java
Troubleshooting
Technical support
Customer success

Benefits

Unlimited PTO plan
RRSP plan
Health insurance
Dental insurance
Vision coverage
Supplemental benefits
Apple Air Mac equipment
Office gym access

Visa sponsorship

Not detected in the job text

Keywords

Data Observability
SaaS
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Helm
Hadoop
Zookeeper
HDFS
YARN
Hive
KNOX
LDAP
Kerberos
SSL/TLS
Java
TCP/IP
DNS
Bash
PowerShell
Python
MySQL
PostgreSQL
Enterprise support
Cloud infrastructure
DataOps
Technical troubleshooting

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Work requirements

Jobs in Canada