Jobs in Canada

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Added 3 mins ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
EERS develops enabling hardware and software for noise management, hearing protection, audio clarity and voice intelligibility through devices that are comfortable and secure. We are…
Added 3 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Working knowledge of application, server, and network security management concepts
Added 3 mins ago
EC
Talent Acquisition Specialist (FTC - 12 months)
EPIC Centre
London, ON
- Contract
We are seeking a Talent Acquisition Specialist (FTC - 12 months) to partner with hiring managers and business leaders to attract, assess, and hire highly skilled talent across all areas of…
Added 18 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Working knowledge of application, server, and network security management concepts
Added 47 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Thorough working knowledge of Quality Management Systems (QMS) , Quality Assurance (QA), Quality Control (QC), Point of Care Testing (POCT), and Clinical Laboratory Standard Institute…
Added 48 mins ago
GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
The Digital Media Specialist plays a critical role in strengthening the County’s digital presence and public engagement through creative, strategic, and data-driven storytelling. Reporting…
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Working knowledge of application, server, and network security management concepts.
Added 1 hour ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a specialist for small and medium-sized business clients with primarily straightforward needs. This…
Added 1 hour ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a cash management specialist for small and medium-sized business clients with both simple and…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
R
Mortgage Specialist Assistant- EN
RBC
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 2 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Trenton, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…meeting people where they are in their health journeys, sharing knowledge, and delivering top-quality, patient-centered care. In this role, you…
Added 3 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Montreal, QC
- Part-time
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 4 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 4 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 5 hours ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
Working knowledge of wired and wireless connectivity, network ports, access points, switches, cabling, Microsoft 365, Windows devices, endpoint-management tools, and identity and access…
Added 5 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 5 hours ago
A
Spécialiste Qualité Interne
Actalent
Longueuil, QC
- $38 to $50 CAD / hour
- Contract
Knowledge of the 5 Whys, Ishikawa diagrams, 8D, or other analytical methods.
Added 6 hours ago
UO
Senior Communications Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Senior Communications Specialist is a senior role responsible for leading complex or specialized communications initiatives within an embedded faculty communications team. The role…
Added 6 hours ago
UO
Systems Operations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and…
Added 6 hours ago
UO
International Delegations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
The International Delegations Specialist provides operational and strategic coordination for high-profile international delegations, executive visits, and outbound missions involving senior…
Added 6 hours ago
MI
CN - Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
Wawa, ON
- Full-time
The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT US

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

\nWe are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance

RRSP Plan

Up to 100% employer-paid benefit options for health, dental, and vision coverage

Supplemental Benefits

Apple Air Mac Equipment

Office gym access (includes workout equipment, basketball court, and showers)

Becoming part of the team that coined the term “Data Observability”!

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues in distributed systems and Hadoop environments. Manage support cases, coordinate escalations, and assist with onboarding deployments while maintaining strong customer relationships.

Requirements

Requires 10+ years of experience with highly-scalable distributed environments and at least 2 years of experience with major cloud platforms. Candidates must possess strong troubleshooting skills in Java and Hadoop operations, along with a bachelor's degree in Computer Science or Engineering.

Skills

Distributed systems
Cloud infrastructure
AWS
Azure
GCP
Docker
Kubernetes
Hadoop
Zookeeper
HDFS
YARN
Hive
Java
Troubleshooting
Technical support
Customer success

Benefits

Unlimited PTO plan
RRSP plan
Health insurance
Dental insurance
Vision coverage
Supplemental benefits
Apple Air Mac equipment
Office gym access

Visa sponsorship

Not detected in the job text

Keywords

Data Observability
SaaS
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Helm
Hadoop
Zookeeper
HDFS
YARN
Hive
KNOX
LDAP
Kerberos
SSL/TLS
Java
TCP/IP
DNS
Bash
PowerShell
Python
MySQL
PostgreSQL
Enterprise support
Cloud infrastructure
DataOps
Technical troubleshooting

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Work requirements

Jobs in Canada